Administrative Assistant Sales

Julie A. Lihota

*** ****** ****

Bolingbrook, IL 60440

(630) 921 - 6441 Cell Phone

(630) 759 - 4798 Home Phone

***********@***.*** e-mail address

SUMMARY

Diverse experience as an administrative assistant/legal assistant for more

than 5 years. A wide variety of duties including high-level communications

with human resources, customers, managers, employees, insurance claim

adjusters, third party administrators, internal departments, external

departments and others. Also provided administrative assistant to

attorneys, executives, supervisors that include answering phones,

photocopying, filing, managing and tracking incoming/outgoing mail,

creating logs, shipping packages, composing letters, composing memos,

composing proposals, preparing reports, preparing presentations, arranging

and setting up meetings/conferences, making travel arrangements including

air, hotel and ground accommodations, preparing travel expenses and

reimbursements and other duties. Advanced skill level in Microsoft Office

- Word (creating documents, entering/formatting test, page layouts,

creating tables, adding graphics, merge, mailing distribution

lists/labels), Excel (creating worksheets, entering data, creating basic

formulas, working/formatting cells and rows, creating charts, use of

VBLookup), PowerPoint - creating new presentation from design template,

creating design templates, adding and removing slides, entering and

formatting text, adding speaker notes, importing graphs, charts, graphics,

sound and animation into slides, creating professional presentation for use

at seminars, meetings and customers, Outlook - (creating distribution

lists, create and manage contact lists, create distribution groups for e-

mails and mailing labels) also superior in Lotus Notes, Access, Publisher,

Adobe programs, and familiar with inventory and sales programs (EDI, SAP).

Ability to create a variety of documents, reports, materials and ability to

import data, graphs, charts and graphics to create professional

presentations, professional documents and professional materials.

PROFESSIONAL EXPERIENCE

Farmers Insurance (Abramson, Murtaugh & Coghlan) Chicago, Illinois

through Today's Office. As a contract legal administrative

assistant/paralegal covering maternity leave at an insurance defense

litigation firm that handles Farmers Insurance litigation cases. Heavy

communications with claim adjusters, third parties, insurers, witnesses,

attorneys, typed and created correspondence, memos, reports, pleadings,

etc., photocopying, scanning, transfer files from pdf format to word

format, performed filings in court and on-line. Provided legal support

and administrative support. (2010 - 2011)

. Culligan International, Rosemont, Illinois. As a full time Consumer

Affairs Specialists and Administrative Assistant for the Office of the

President (CEO) resolving customer demand letters, customer complaints

and customer inquiries received by telephone, mail and by e-mail from

dissatisfied customers and governmental agencies. Heavy

interdepartmental communications within the corporation (sales personnel,

managers, repair personnel, insurance company, credit card company) and

heavy communications with governmental, regulatory agencies and outside

vendors. Created spreadsheets and presentations to indicate consumer

trends. Provided administrative support. (2007 to 2009)

Sears Holding Corporation (Sears/Kmart), Hoffman Estates, Illinois

through Kelly Services/Law Registry - As a contract legal administrative

assistant/paralegal at Sears/Kmart Corporate Headquarters if Sears and

Kmart stores and services resolving customer complaints, customer claims,

customer incidents, general liability cases, premises liability, slip and

fall cases, cases involving fire etc. Provided legal support and

administrative support. (2004 to 2007)

. Kelly Services, Chicago, Illinois, as a Legal Assistant/Paralegal and at

insurance companies such as Safeco, Ohio Casualty Company, corporations,

and law firms. (2001 - 2004)

SKILLS

. Received incoming calls, e-mails and mail from dissatisfied customers

regarding complaints, incidents, inquiries and claims input into database

tracking system.

. Handled claims and inquiries that involved investigations, communication,

follow up and follow through resolution of claim at Culligan and

Sears/Kmart.

. High-level communications with agencies, customers, claim adjustors,

insurance companies, internal departments, and employees of the

corporation (sales personnel, managers, repair personnel, hair stylist

etc.) and credit card company

. Maintained and input cases and documents into an electronic claim

tracking database system.

. Maintained corporate records, corporate documents and corporate filings.

. Facilitated and follow through resolutions such as compensation,

reimbursement or replacement to ensure customer satisfaction

. Prepared documents, correspondence, replies, objection letters,

memorandums, and responses to interrogatory requests.

. Performed administrative tasks such as maintenance of hardcopy files,

maintenance of electronic files, maintenance of electronic calendar,

typed and created correspondence, memoranda, reports

(daily/weekly/monthly/quarterly), photocopying, mailings, distribution of

mail, shipping packages, presentations, spreadsheets, arranging and

setting up meetings, travel arrangements, travel expense reports and

travel reimbursement, etc.

. Advanced skill level in Microsoft Office - Word (creating documents,

entering/formatting test, page layouts, creating tables, adding graphics,

merge, mailing distribution lists/labels), Excel (creating worksheets,

entering data, creating basic formulas, working/formatting cells and

rows, creating charts, use of VBLookup), PowerPoint - creating new

presentation from design template, creating design templates, adding and

removing slides, entering and formatting text, adding speaker notes,

importing graphs, charts, graphics, sound and animation into slides,

creating professional presentation for use at seminars, meetings and

customers, Outlook - (creating distribution lists, create and manage

contact lists, create distribution groups for e-mails and mailing labels)

also superior in Lotus Notes, Access, Publisher, Adobe programs.

. Familiar with inventory/sales software such as EDI, SAP software.

. Proficient in Graphic and Scanning Programs such as Adobe (pdf) and other

OCR programs.

. Ability to quickly master new software programs, superior organizational

skills with attention to detail and high level of multi-tasking.

Notary Public, of Illinois

Type 60 wpm

EDUCATION

Joliet Junior College, Will County Illinois, taken computer programming and

networking courses also courses in HTML, Powerpoint.

Roosevelt University, Lawyer's Assistant Program, Chicago, Illinois.

The University of Illinois at Chicago, Bachelor of Science in Biology

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