Engineer Project

**** **** ********* • Bloomington, I L *****

t. 985-***-**** • e-mail: *******@*****.***

S ELWYN H. D'Andrade

summary

Industry Professional with over 10 years of experience in Telecommunications, Access Control and Voice

Recording Solutions. Expert in Avaya VOIP, Cisco switches, CUCM 7.1.5, 8.5, 8.6, N ICE and Verint Voice

Recording systems. Successfully implemented, configured and maintained Verint and NICE Multimedia

Solutions, in conjunction with telephony systems such as Avaya and Cisco.

Professional experience

2012 - Present

B loomington, I L

Principle Consultant

Provide Level 2

Insurance

Forecasting and

Adherence

Scorecards

eLearning

Quality Monitori

Enterprise Mana

Reporting

Strategic Plannin

Worked with Ver

Perform eGain a

Provide consulta

2012 - 2012

Boston, MA

Voice Recording Eng

Developed voice

components

Wrote integratio

Impact 360 platfo

Perform Verint I

design and deplo

Verint and N ICE

Verint Impact 36

with Cisco, Avay

Create Voice Rec

Voice Recording

Troubleshooting

Management Sys

Worked side by

issues and upgra

2011 - Present

Columbus, OH

Product Voice Engin

Provide voice produc

respective vendors on

Developed voice

components

Design, install a

Install and config

CISCO, ACME S

Write integration

N ICE Voice Rec

environment

N ICE Voice Reco

N ICE Voice Reco

Create N ICE Voi

Create CISCO in

N ICE Voice Reco

SIP testing and d

Create SIP integ

Cisco Unity Voice

2006 - 2011

Metairie, LA

Owner / Product Eng

Former NICE Pub

Former NICE Vid

Former Avaya SM

Provided commun

agencies and uti

implemented rob

recorders, Avaya V

solutions..

Provided project

t hrough maintena

done within cost a

Maintained open

vendors to identif

customer and disc

Identified, docum

with company pro

as r isk manageme

M ultimedia Soluti

Installed and conf

Nice Mi r ra…)

Install and config

Design, install an

Install and config

Create SIP integr

Cisco Unity Voice

Create Cisco CallM

NICE Voice Recor

Assist NICE and M

Installation and im

Cisco and Altigen

Implemented eCa

Implemented and

PERFORM 3.X), N

applications.

Performed multip

Provided system u

Implemented and

Dynamic Instrum

Visual Security So

Supervised/Coord

contracts, includin

Conducted technic

Implemented and

selection, IR I llum

Installed and serv

University Smart

Implemented and

Implemented GPS

Implemented and

2005 - 2006 Capt

Telecommunication F

Perform installat

Verint Witness)

Perform PBX

Perform Use

2003 - 2004 Resid

Director of Informat

As the Director Of In

numerous dynamic w

3 and 6 employees de

both J2EE and .NET

environment with hig

Responsible

and Gardening we

Managed so

specifications, de

sensitivity to scal

Project mana

Tool.

2000 - 2002 Lock

Oracle Database Adm

Oracle database d

Aix Unix System A

Shell, Perl and PL

DOORS administr

Designed, Implem

Architect.

Reversed Enginee

Software developm

1998 – 2000 Com

Network Administ

Sun/Aix Unix syst

LAN/WAN admin

Windows NT/3.1/9

Microsoft Exchang

Remedy support a

CISCO Switches i

1996 – 1998 BD

Field Engineer

Support 8000 use

Sun/Aix Unix syst

LAN/WAN admin

Education

The Master’

CISCO Voice

Oracle Data

Microsoft Ce

CISCO IPV6

Avaya IP Of

References: Available upon request

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