Sales Manager

Troy H. K. Booher, MBA

Bristow, VA Tel: 1-301-***-**** Email: ******@*****.***

Summary

o 15+ years of spacecraft operations experience including BUS, Payload, Network and Ground operations.

o Strong comprehension of Information Assurance correlated with spacecraft operations.

o Manage a Network Operations Centre with 12 direct reports.

o Manage International Sales effort for Es’hailSat’s first satellite.

o Manage product development program.

o Strong technical background.

o Business acumen - report to senior executive leadership and work to corporate objectives and strategy.

o Worked with two start-up satellite operators.

o Previously held DoD Secret security clearance with USAF.

o Service disabled retired veteran.

Major Achievements:

o Skillfully recruited and assembled a high performance team of culturally diverse spacecraft operations

engineers.

o Successfully managed RFP process to identify a qualified vendor for installing a world class spacecraft

payload operations center.

o Identified $15m in pre-launch sales and pursuing business development opportunities with developing

African nations.

o Hand selected to usher company into highest level of compliance with government Information Assurance

standards that focused on threat prediction, intrusion identification and discovery, analysis, remediation,

and risk management.

o Change management: combining of three spacecraft payload operations centers into one global center.

o Protected revenue and contributed to $5.5 million growth in revenue from government contracts with

implementation of Information Assurance program.

o Persuaded executive leadership to invest $750K for teleport improvements to increase competitiveness

for government contracts.

o Worked with satellite fleets with more than 40 spacecraft operating in the geosynchronous orbit.

Career History:

Es’hailSat Director, Network Operations Center Sept 2011 – Present

Reported to Chief Technology Officer. Responsible for developing and maintaining long term strategy road

maps. Supervise site operations, projects and personnel. Manage RFP process to identify qualified vendors

of equipment and services to be select one to install a world-class satellite operations center. Skillfully

recruit and assemble a high performance team of culturally diverse spacecraft operations engineers.

Identify and manage training program. Train and mentor staff to use test equipment to monitor, measure

and analyze digital satellite transmissions.

Maintained a high level of quality assurance as a result of leading technical staff to provide timely and

effective responses to customer requests. Championed a CRM system to be used by cross-functional

departments. Ensure continued operations on a 24X7 basis using all geographically dislocated assets.

Provided metric reporting to senior management to give indication of performance of the Network

Operations Center, Satellite Payload performance, and customer related situations to include carrier

activations and deactivations, service implementations, troubleshooting and interference. Interface with

other departments (stakeholders) to include Sales, engineering, Product development and implementation.

Prepare a training program for customers to improve relationships and reduce troubleshooting efforts.

Anomaly reporting to include satellite based problems and ground based problems. Initiate escalation

procedures to report anomalies to management and other stakeholders (including the customer) with

frequent updates and anomaly resolution reports. Support customers with RMA processes between them

and their vendors.

Manage product development effort to identify latest technological advances in VSAT operations and

manage Information Assurance activities. Currently have 8 direct reports (1 Frequency Asset Manager and

7 Spacecraft Payload Operations Controllers). Will assume responsibilities over the Spacecraft Operations

Center when it is active and will assume 8 additional direct reports. Will also assume Ground Segment

operations responsibilities with an additional 6 direct reports. Manage and configure network monitoring

tools including Integral’s Monics, Optimal Satcom’s ECM, Scheduall, etc. Prepared to travel frequently to

any location worldwide for extended periods of time. Mentor staff to cope with extreme stress and teach

them how to deal with extreme situations in a controllable and professional business like manner.

Es’hailSat Manager, International Sales Sept 2011 – Present

Reported to Chief Commercial Officer. [Additional Duties to Network Operations] Provide advanced satellite

services to strategic stakeholders and commercial customers, who value broadcasting and communications

independence, quality of service and wide geographical coverage. Developed a sales pipeline with

potential customers based outside of the MENA region. Developed potential customer relationships to

achieve the international sales targets. Provided guidance to cross-functional units to develop an

Information Assurance program. Supported Sales and Marketing efforts while attending industry trade

shows. Proven ability to work with and support multiple cross-functional projects consistently with a high

degree of quality.

SES Manager, Information Assurance Engineering Sep 2007 - Sept 2011

1 Fostered secure, stable, reliable, and adaptable environment with flexibility to support business objectives

and security of 44 satellites.

2 Created new role from scratch, devising strategies for enhancing efforts to standardized processes for all

areas of business, whether they served private industry or government.

3 Achieved 100% contract success rate by contributing to 70 multimillion-dollar project bids that resulted in 70

contract awards.

4 Implemented critical geo-location system used for interference mitigation as turnkey solution for parent

company, essentially eliminating cases of hijacked data.

5 Established goals for business areas within each of 6 subsidiaries and collaborated with engineers, sales,

facilities management, and program managers to execute strategies.

6 Planned risk mitigation strategies to handle such issues as blocked transmission and service interruption.

7 Developed relationships with foreign entities and encouraged them to implement similar operational

standards to create universal satellite operations.

SES Lead Satellite Communications Specialist June 2006 - Sep 2007

8 Orchestrated transition of three satellite payload operations centers / call centers into one global operations

center. Mastered nuances of various customers' expectations and guided staff to manage their accounts

appropriately; quickly resolved any escalated issues and addressed delicate matters. Seamlessly merged

and configured operations, transitioned support center to single set of methods and processes, and trained

and mentored American staff to accommodate New Skies fleet. Advise and mentor staff how to cope with

periods of extreme stress.

New Skies Satellites Satellite Communications Specialist May 2000 - June 2006

9 Fleet comprised of satellite manufactured by Lockheed Martin, Alcatel, Orbital Sciences,

Space Systems Loral, Promoted to support satellite access for SES America and SES

New Skies fleets.

10 Proactively monitoring space segment utilization, carrier specifications, and

interference. Used remote analyzer network to assess, interpret, troubleshoot, and

restore space segment services to ensure customers had constant connection. Mastered

nuances of various customers' expectations and guided staff to manage their accounts

appropriately; quickly resolved any escalated issues and addressed delicate matters.

U.S. Air Force (ret) Spacecraft Operations Apr 1987 - May 2000

11 Supervise and lead a team of satellite controllers in support of the DSP (Defense

Support Program) satellite. Schedule assignments and conduct real time space

operations. Conduct real time spacecraft operations to include State-of Health checks

and other routine operations to include station keeping and maneuvers. Transmit and

verify spacecraft commands using aerospace ground equipment. Monitor spacecraft

operations network. 20 direct reports (10 spacecraft controllers and 10 Ground Systems

controllers)

Education & Professional Training

MBA, Global Business Management University of Phoenix 2008 - 2010

1 Certification, Advanced Project Management University of Phoenix 2008 - 2008

2 BAS, Business Management University of Phoenix 2007 - 2008

3 AS-IT, Information Technology Western Int. University 2005 - 2007

4 Certified Information Systems Security Professional Training Camp 2010 - 2010

5 Satellite Communications & Broadcasting BBC 2004 – 2004

6 Digital Satellite Transmissions BBC 2001 - 2001

7 Certified Space Crew Management Schriever AFB, USAF 1998 - 1998

8 Certified Spacecraft Vehicle Operator Vandenberg AFB, USAF 1998 - 1998

9 Certified Space Systems and Dynamics Vandenberg AFB, USAF 1998 – 1998

10 iDirect network operations training iDirect 2006

11 High School Sea Pines Abroad, Salzburg, Austria 1979 – 1984

12 Grade School Riyadh International School, Saudi Arabia 1972 - 1979

13

Personal information

Volunteer – Career Mentor

University of Phoenix, Feb 2013 – Current

Mentoring students currently attending graduate school and prepare them for entering the job market. The

mentor program provides an unparalleled opportunity to combine academic knowledge with the industry

expertise of alumni mentors. Provide helpful advice and guidance to graduate students as they transition

their focus from the classroom to a rewarding career

1

2 Date of birth 1 Feb 1969

1 Married with two children

2 Flexible with international working locations and overseas travel

3 Actively involved in children's school activities and self improvement

Contact this candidate