Jose Montan

***** *** ******* ****

Phone: 813-***-****

Land O Lakes, FL 34638

abtx3v@r.postjobfree.com

Systems Analyst

Multifaceted technical career with record of successful operations

Accomplished IT professional with diverse background. Expertise in multiple

software, system and hardware support. Solid communication and

interpersonal skills, able to effectively provide instruction and guidance

across multi-functional lines. Excellent analytical, problem-solving and

multi-tasking skills. Self-starter with ability to work independently and

as team member. Effective in vendor, client and peer relations. Ability to

meet guidelines and work in fast-paced environment requiring focus and

attention to detail.

Core Competencies:

Hardware / Software Support Quality Assurance and Testing

Systems Launch / Implementation Backup and Recovery Strategies

IT Storage Solutions Problem Resolution /

Client Relationship Management Troubleshooting

Help Desk & User Training /

Support

Professional Experience

Criterion IT Consultant for Raymond James, Largo FL

2012 - 2013

Joined CRITERION as an IT Security Analyst for Raymond James Financial.

o Worked on users request for access to various systems.

o Identified and resolved systems access issues.

o Analyzed/Moved/Renamed/Disabled user ID's. and create new accounts

in various systems.

o Worked on special project for migration of new acquisition.

o Provided post migration support.

CSITech IT Consultant for LRMC Lakeland, FL

2011

- 2012

Joined CISTech as an Active Directory Migration Consultant for Lakeland

Regional Medical Center.

o Identified data on Novell servers, worked with team members to move

the found data to AD servers.

o Identified applications on Novell servers and moved to AD servers.

o Moved local data to all users profile on shared workstations.

o Identified FTP's/ databases/ Standalone applications and mainframe

macros and reported the findings.

o Analyzed/Moved/Renamed/Disabled Novell user ID's. and created new AD

accounts.

o Disabled generic AD and Novell ID's.

o Uninstall Novell client from PC's.

o Provided post migration support.

Ciber Tampa, FL

2007 - 2011

Helpdesk Analyst

Clients - Thermo Fisher Scientific, Husqvarna, and BIOGENIDEC end users and

associates.

Provided systems and technical support for corporate customers

o Research and troubleshoot problems using available tools such as the

help desk knowledge base

and remote control software.

o Manage users Active Directory accounts, created, deleted, read write

access, and password resets.

o Support iSeries and HP Mainframe applications, reset Mainframe user

passwords, restarted printers

and stuck jobs.

o Fix Microsoft Windows 2000, XP, 7, Office, Outlook and Lotus Notes

application and user access error.

o Remove and clean virus, spyware and malware infections.

o Install varies industries software.

o Trouble shoot VPN connection errors, trouble shoot home network.

Escalate data and voice.

o Tools used in day to day operations; CA Unicenter Service Desk,

Microsoft Active Directory,

o Microsoft Outlook, Novell, Live Messenger, Lotus Notes, Lotus

Sametime, DameWare, Remote

Desktop, Turnover, Right Answers, Siebel, Citrix, McAfee endpoint

encryption manager.

Baxter Health Care LARGO, FL

2006 - 2007

System Analyst

Provided technical support to manufacturing environment, call center, spare

parts/hardware and distribution center and field service engineers.

o Break fixed hardware, software, in-house and third party applications.

Managed Users Active

Directory accounts, Created, Deleted, Read Write Access, and Password

Resets.

o Supported Voice over IP, Avaya and Nortel Systems. Interface with

diverse range of team

members, management, and end users to Fix Microsoft Windows 2000, XP,

Office, Outlook and Lotus

Notes application error.

o Removed and clean virus, spyware and malware infections.

o Completed system configurations. Worked with Norton Ghost and Alteris

to build images to restore

and migrate systems.

o Trouble shoots VPN connection and home network errors. Escalate data

and voice.

o Supported Computer equipment lease rotation.

o Managed assigned projects and assist project manager in end to end

processes. Interface with

service providers and vendors.

Est e Lauder, Melville, NY

1995 - 2006

Sr. System Support Analyst

Manage activities, providing guidance and problem-solving for three on-site

consultants. Interface with diverse range of team members, management, and

end users to support complete system configurations of 3 manufacturing and

1 return facility. Implement new programs to increase efficiency,

productivity, and profitability. Build strong relations with vendors to

effectively collaborate and restore systems during Data and/or Voice

service downtime.

o Served as key contact and expert in maintaining Novell, Windows

Server, and Cisco Systems

o Build effective teams by thoroughly training, coaching, and mentoring

interns and new employees

for Corporate IS.

o Migrated all PC's to Microsoft Windows XP.

o Served as key contact for corporate IS upgrade, migrations and

emergency repairs.

o Help users with basic computer skills and stop repeated calls for

help.

o Setup remote desktop software on all systems saving time and travel

expenses to other facilities.

o Break fixed hardware, software, in-house and third party applications.

Managed Users active

directory accounts, created, deleted, read write access, and password

reset.

o Help hire two of the trained consultants.

Contact this candidate