Project Manager Quality Assurance
Resume:
Jose Montan
Phone: 813-***-****
Land O Lakes, FL 34638
********@*******.***
Systems Analyst
Multifaceted technical career with record of successful operations
Accomplished IT professional with diverse background. Expertise in multiple
software, system and hardware support. Solid communication and
interpersonal skills, able to effectively provide instruction and guidance
across multi-functional lines. Excellent analytical, problem-solving and
multi-tasking skills. Self-starter with ability to work independently and
as team member. Effective in vendor, client and peer relations. Ability to
meet guidelines and work in fast-paced environment requiring focus and
attention to detail.
Core Competencies:
Hardware / Software Support Quality Assurance and Testing
Systems Launch / Implementation Backup and Recovery Strategies
IT Storage Solutions Problem Resolution /
Client Relationship Management Troubleshooting
Help Desk & User Training /
Support
Professional Experience
Criterion IT Consultant for Raymond James, Largo FL
2012 - 2013
Joined CRITERION as an IT Security Analyst for Raymond James Financial.
o Worked on users request for access to various systems.
o Identified and resolved systems access issues.
o Analyzed/Moved/Renamed/Disabled user ID's. and create new accounts
in various systems.
o Worked on special project for migration of new acquisition.
o Provided post migration support.
CSITech IT Consultant for LRMC Lakeland, FL
2011
- 2012
Joined CISTech as an Active Directory Migration Consultant for Lakeland
Regional Medical Center.
o Identified data on Novell servers, worked with team members to move
the found data to AD servers.
o Identified applications on Novell servers and moved to AD servers.
o Moved local data to all users profile on shared workstations.
o Identified FTP's/ databases/ Standalone applications and mainframe
macros and reported the findings.
o Analyzed/Moved/Renamed/Disabled Novell user ID's. and created new AD
accounts.
o Disabled generic AD and Novell ID's.
o Uninstall Novell client from PC's.
o Provided post migration support.
Ciber Tampa, FL
2007 - 2011
Helpdesk Analyst
Clients - Thermo Fisher Scientific, Husqvarna, and BIOGENIDEC end users and
associates.
Provided systems and technical support for corporate customers
o Research and troubleshoot problems using available tools such as the
help desk knowledge base
and remote control software.
o Manage users Active Directory accounts, created, deleted, read write
access, and password resets.
o Support iSeries and HP Mainframe applications, reset Mainframe user
passwords, restarted printers
and stuck jobs.
o Fix Microsoft Windows 2000, XP, 7, Office, Outlook and Lotus Notes
application and user access error.
o Remove and clean virus, spyware and malware infections.
o Install varies industries software.
o Trouble shoot VPN connection errors, trouble shoot home network.
Escalate data and voice.
o Tools used in day to day operations; CA Unicenter Service Desk,
Microsoft Active Directory,
o Microsoft Outlook, Novell, Live Messenger, Lotus Notes, Lotus
Sametime, DameWare, Remote
Desktop, Turnover, Right Answers, Siebel, Citrix, McAfee endpoint
encryption manager.
Baxter Health Care LARGO, FL
2006 - 2007
System Analyst
Provided technical support to manufacturing environment, call center, spare
parts/hardware and distribution center and field service engineers.
o Break fixed hardware, software, in-house and third party applications.
Managed Users Active
Directory accounts, Created, Deleted, Read Write Access, and Password
Resets.
o Supported Voice over IP, Avaya and Nortel Systems. Interface with
diverse range of team
members, management, and end users to Fix Microsoft Windows 2000, XP,
Office, Outlook and Lotus
Notes application error.
o Removed and clean virus, spyware and malware infections.
o Completed system configurations. Worked with Norton Ghost and Alteris
to build images to restore
and migrate systems.
o Trouble shoots VPN connection and home network errors. Escalate data
and voice.
o Supported Computer equipment lease rotation.
o Managed assigned projects and assist project manager in end to end
processes. Interface with
service providers and vendors.
Est e Lauder, Melville, NY
1995 - 2006
Sr. System Support Analyst
Manage activities, providing guidance and problem-solving for three on-site
consultants. Interface with diverse range of team members, management, and
end users to support complete system configurations of 3 manufacturing and
1 return facility. Implement new programs to increase efficiency,
productivity, and profitability. Build strong relations with vendors to
effectively collaborate and restore systems during Data and/or Voice
service downtime.
o Served as key contact and expert in maintaining Novell, Windows
Server, and Cisco Systems
o Build effective teams by thoroughly training, coaching, and mentoring
interns and new employees
for Corporate IS.
o Migrated all PC's to Microsoft Windows XP.
o Served as key contact for corporate IS upgrade, migrations and
emergency repairs.
o Help users with basic computer skills and stop repeated calls for
help.
o Setup remote desktop software on all systems saving time and travel
expenses to other facilities.
o Break fixed hardware, software, in-house and third party applications.
Managed Users active
directory accounts, created, deleted, read write access, and password
reset.
o Help hire two of the trained consultants.
Contact this candidate