Customer Service High School

LAURA C. KRIZMANICH

*** *** **** ****** **, ***** Phone: 336-***-**** Email: *********@*******.***

Experience Phlebotomist/ Phlebotomy Support

Solstas Lab Partners

Regional Cancer Care, Durham NC, July 16 2012 present

• Properly prepare specimens for testing and transportation.

• Review each sample and requisition before pickup. To ensure everything is correct.

• Perform phlebotomy on new patients in exam rooms, while reassuring them of the

compassionate treatment they will receive as a new patient in the clinic.

• Maintain a positive working relationship with physicians, laboratory supervisor, patients and

clinic staff.

• Assist Lab Supervisor in trouble shooting daily inconvenience

• Add extra tests on to labs ordered by physicians and physician assistants.

• Maintain logs of frozen samples sent to Solstas, daily disinfecting, and daily stick counts of

Solstas phlebotomist.

• Preorder labs two days’ in advance.

Barn Help

Rocking Horse Ranch Therapeutic Riding Program, Greenville, NC, May 2011 April 2012

• Daily horse care, feed, groom, muck stalls

• Give medicine when needed

• Check the horses health

Phlebotomist

Wakemed Health and Hospitals, Raleigh, NC, November 2008 July 2009

• Collects specimens on all age populations as assigned with minimal patient impact

• Responsible for verification of proper patient identification

• Utilizes requisite equipment, instruments and computer systems to perform job

functions as needed

• Performs specified procedures within the scope of established testing methods and

responsibilities

Medical Records Clerk/Phlebotomist

Crescent Family Practice, Cary, NC, November 2007 September 2008

• Effectively communicate with patients, insurance companies, law firms and other medical

practices in order to fulfill requests to create duplicates of patient records

• Work collaboratively with professionals from other medical facilities in order to maintain

current information on patient status

LAURA C. KRIZMANICH

219 Kit Lane Mebane NC, 27302 Phone: 336-***-**** Email: *********@*******.***

• Adeptly perform phlebotomy on patients when STAT results are needed or when patients or

doctors request my specific services

Phlebotomist

Kernodle Clinic, Burlington, NC, November 2003 November 2007

• Skillfully performed phlebotomy on patients at a multi specialty clinic of approximately 60

physicians and physician assistants

• Treated patients with utmost dignity, respect, and compassion, and was sensitive to special

needs of certain patient populations (i.e. geriatric, pediatric)

• Effectively communicated with patients, physicians, and nurses, to ensure results were reported

in an efficient manner

• Proficiently used multiple software programs for data entry, scheduling patients, and checking

results

• Worked collaboratively with members of the phlebotomy team to ensure proper materials were

available, stocked appropriately, and in an organized fashion

• Meticulously prepared specimens for testing and transportation

Kennel Technician

Burlington Animal Hospital, Burlington, NC, June 2000 August 2000

• Quality care with respect to grooming feeding bathing and outdoor exercise for dogs and cats

• Assisted veterinary or veterinary technician in immunizations and euthanasia

• Maintained a friendly compassionate demeanor with clients and coworkers

Education Associates Degree in Equine Technology, May 2012

Associates Degree in General Occupational Technology, May 2012

Martin Community College, Williamston, NC

Summer Internship, Rocking Horse Ranch Therapeutic Riding Program, Greenville, NC

• Daily horse care, feed, groom, muck stalls

• Give medicine when needed

• Check the horses health daily

• Worked as an Instructor teaching lessons

• Writing lesson plans

• Exercise horses daily ( riding or lunging)

Medical Coding, Billing, and Insurance Certificate, December 2006

Phlebotomy Certificate, December 2003

Alamance Community College, Graham, NC

LAURA C. KRIZMANICH

219 Kit Lane Mebane NC, 27302 Phone: 336-***-**** Email: *********@*******.***

High School Diploma, 2000

Eastern Alamance High School

Volunteered

NCTRC ( North Carolina Therapeutic Riding Center) 2010

Maryland Therapeutic Riding Center 2009

Day End Horse Rescue, Maryland 2009

References

Susan Rhew /Lab Supervisor, Regional Cancer Care/ 919-***-****

Linda Moran / Former Supervisor / 252-***-****

Wendy Profit / Former Co worker / 336-***-****

April Hudson / Former Classmate / 252-***-****

Employee commendation for Laura Krizmanich, PBT

From: Rhew, Susan D

Sent: Thursday, April 04, 2013 9:40 AM

To: 'Julie S Hodge'

Subject: Employee commendation for Laura Krizmanich, PBT

Julie,

I am sending this email to make you aware of the outstanding job Laura Krizmanich is doing in our office. She willingly

steps up to any challenge that comes her way and treats her patients with the utmost courtesy and professionalism. Her can

do attitude is very refreshing to see in today's business world. I was out on vacation several days in March and she was a

valuable resource to Genia Ferrell who is my back up in the lab. She is in the lab every day and she pays close attention to

what goes on around her. This allowed her to give Genia answers when questions arose about specimens needed for testing,

the ins and outs of our electronic interface with Solstas, what procedures I follow to get results from Solstas if they don't

cross the interface, etc. While it is certainly not her responsibility to assist in this way, it was definitely appreciated. Many

would have just taken the "That's not my job." attitude and the fact that she doesn't speaks to her character and work

ethic. She actively seeks ways to make improvements in processes and recently worked to resolve an issue with the

tourniquets she was using to draw blood from our patients. She listened to the patients complaints about how uncomfortable

LAURA C. KRIZMANICH

219 Kit Lane Mebane NC, 27302 Phone: 336-***-**** Email: *********@*******.***

they were compared to the previous tourniquets and worked with supply to resolve the issue. Please forward this information

to those you feel appropriate and do whatever possible to recognize her exemplary performance. It is people like her on the

front lines of customer service who make Solstas shine. Thank you for your assistance in this matter and we look forward to

working with you.

Regards,

Susan

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