Customer Service Marketing
Resume:
Eric W. Owens
Wake Forest, North Carolina 27587
Email:*************@*****.***
Objective: A challenging career in Public/Government Service, which will
allow me to utilize my extensive experience in Marketing, Communications,
Requirements Analysis and Business Development.
Professional Experience
Family Resource Center of Raleigh Raleigh, NC
November 2010- Present
Check & Connect Program Monitor
Summary: Re-estabablish and maintain student connection to school and
learning.
. Provide mentoring, tutoring and resources to student/Mary E. Phillips
High School
. Work with students and teachers to maintain educational needs.
. Conduct family meeting and Case management
. Develop Program to enrich student's social and academic competencies
. Write detailed reports / IEP's / Academic assessments
. Career Planning/ Career Development / Interviewing skills/Community
resources / Leadership skills
. Event Planning
WEB Dubois Community Development Corporation Wake Forest, NC August
2008 - October 2009
Youth Program Director
Summary: Managed the daily activities of the CDC youth department.
Developed job and referral programs for the Wake Forest community.
. Conducted research, and developed programs, based on the needs of the
Wake Forest Community. Program types included recreation, outreach,
parenting and life skills, and job development programs.
. Worked with various state and local organizations, to gather
requirements, analyze data and develop programs, based on findings.
. Customer service oriented: worked with state and local case managers,
therapists and educational professionals on the evaluation and
assessments of all students entering the program(s).
. Conducted analysis on all statistical data related to the program.
Included (but not limited to) success rate of program participants,
attendance.
. Case Manager
Next Student Incorporated Phoenix, AZ March
2007 - August 2008
School Relations Director
Summary: Primary Program liaison for the colleges and universities in the
Eastern Region for the introduction of NextStudent products and services.
. Developed marketing strategies for the NextStudent products and
services. Researched the assigned colleges and universities, and
then developed program.
. Worked closely with college and university staff to understand their
needs. Conducted process mapping, interview and focus group sessions
to gather requirements, and then developed programs suited to those
needs.
. Developed and implemented programs at the assigned colleges and
universities, designed to increase business opportunities and market
share.
. Traveled to all colleges and universities, and conducted detailed
presentations and question/answer sessions, to further promote the
NextStudent products and services.
. Worked with NextStudent teams on continued branding and marketing of
the products and services,
. Developed detailed reports, including pricing, utilization and
financial draw downs for NextStudent senior management.
Student Loan Solutions (SLS) St. Petersburg, FL March
2006 - February 2007
Vice President of College Affairs
Summary: Maintained client/customer relationships with assigned colleges
and universities through intense customer service and public relations
activities.
. Designed, developed and implemented a program specifically designed
to market and attract Historically Black Colleges and Universities
(HBCU's).
. Developed programs to attract student loan servicers and guarantors
to the SLS product. Worked directly with these entities to
understand and gather requirements, and then designed programs to
meet student needs.
. Developed all presentations and branding/marketing materials.
. Traveled extensively across the country, and conducted high level
and detailed presentations on the student loan process.
Nelnet, Incorporated Jacksonville, FL April 2003 -
February 2006
Assistant Vice President of Campus Solutions
Summary: Maintained client/customer relationships with assigned colleges
and universities through intense customer service and public relations
activities.
. Managed and oversaw student loan projects for Nelnet.
. Acted as the primary liaison between the Nelnet and the
college/university technical teams, during the implementation of
major marketing and communications campaigns.
. Managed the various project teams during the implementation of the
programs.
. Facilitated and analyzed feedback obtained from the marketing and
communications campaigns. Used data to develop and refine future
marketing/communications efforts.
. Conducted high level and detailed presentations for assigned
colleges and universities.
. Reported to the Senior Director on scope of all work performed and
level of effort.
. Managed cost centers and budgets associated with all programs.
. Established and maintained solid working partnerships with clients,
to increase volume and ensure program success.
Education
Bachelor of Arts, Political Science
Virginia State University, Petersburg, VA
Various Marketing and Communications courses and training
Extensive Corporate Training (e.g. Process Mapping, Presentation
Development)
Civic Organizations/Activities
OMEGA PSI PHI Fraternity, Incorporated
Prince Hall Masons
IKE Foundation CEO/Founder
Men of Hope Mentoring
Willing Workers of Rolesville
- Extensive experience using MS Office Suite, developing and enhancing
PowerPoint presentations, and MS Excel for data and budget analysis
References Available upon Request.
Contact this candidate