Customer Service Manager

KIM RAMSAY

Oshawa, Ontario

Email – *********@*******.***

OBJECTIVE: to acquire the Full-time position within your organization

SUMMARY OF SKILLS:

• A strong operationally focused customer service professional

• Proficient user of MS Office (Word, Excel, PowerPoint, AS400, Internet Research

and Outlook) Type 60 WPM

• Work well under pressure to meet deadlines

• Analytical and problem solving skills

• Superior communication, interpersonal, organizational, and teamwork skills, able to maintain

confidentiality

• Self-starter requiring minimal supervision

• Excellent punctuality and above average attendance

WORK HISTORY:

Receptionist / Administrative Transmontaigne Marketing Canada April 2008 - Present

Assistant (Formerly Olco Petroleum Group)

Administrative Assistant Durham College September 2007 – November 2007

(Contract Position)

Secretary Durham District School Board June 2007 – September 2007

(Contract Position)

Administrative / Reception The PIC Group October 2000 – March 2007

(Automotive / Quality Control)

Data Processing Clerk Ministry of Finance March 2000 – October 2000

(Contract Position)

Clerk / Receptionist Ministry of Community & Social January 2000 – March 2000

Services

Office Manager Metropolitan Life Ins. Company 1995 – 1998

Assistant Office Manager (Sales Office) 1992 – 1995

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Kim Ramsay - 905-***-****

RELATED SKILLS:

General Office:

• Maintained filing systems / created and organized new contract files and new hire packages

• Handled multi-line telephone system, answering and directing calls accordingly

• Keyed in, edited, proofread and finalized correspondence, reports, forms and other documents

• Relayed an received messages manually or electronically

• Photocopied and collated documents for distribution, mailing and filing

• Solid mathematical skills

• Controlled inventory

Customer Service:

• Provided courteous and expedient service to all in-person and telephone enquiries, referring them to

proper department, building or person

Education and Training:

• Adult Education Course - Computer Skills Upgrade

• Ontario Secondary School Diploma

References Available Upon Request

Contact this candidate