Customer Service Representative

Gina M. Ragland

**** ****** ****** ****: 419-***-****

********@***.***

Sylvania, Ohio 43560 Home: 419-***-****

PROFESSIONAL PROFILE

Dynamic and focused professional with a customer service mindset along with problem-solving

strengths to attain focused results. Works judiciously to produce quality work and experienced in

managing challenging and multiple projects in demanding environments. Articulate presenter

building synergy and rapport with individuals of all levels and backgrounds.

PROFESSIONAL EXPERIENCE

SYLVANIA CITY SCHOOLS, Sylvania, OH 2006-Current

Substitute

Experienced in general office procedures such as office support, handling of phones, security awareness

and parent/visitor management.

Also worked in the different school building libraries and food service areas.

Basic working knowledge of PowerSchool.

ENTERPRISES, Sylvania, OH 1997-Current

Owner/Operator

Experienced in operating a business including preparation and execution of loan closing

documentation, completion of Internal Revenue Service and Federal Forms, marketing to clients and

while offering excellent customer service.

Pursue working relationships with Title Companies in Ohio and Michigan by completing residential

purchase, REO and refinance real estate closings.

Complete notary public procedures and prepare documentation to be returned to the Title Company.

Responsible for the generation of client invoicing and employed solid debt collection techniques.

FINDLEY, DAVIES & COMPANY, Toledo, OH 1992-1995

Benefit Account Representative

Responsible for the calculating and balancing of the financial funds, distribution of net gains/losses, and

preparation of quarterly and annual reports for current benefit client accounts.

Assisted Plan participants with establishing loans and other withdrawal s as well as completing the

necessary documentation and federal filings.

Worked directly with the Human Resource Departments of current clients while developing new client

relationships.

CAPITAL BANK, Sylvania, OH 1988 - 1992

Customer Service Representative/Credit Card Processing

Provided quality customer service in prospecting for potential clients and engaged existing clients

through informing and inviting them to invest in new products.

Employed solid selling techniques from assessing potential clients’ desires to establishing genuine

rapport in order to recommend the best service plan promotions for their needs.

Elevated customer satisfaction through researching and resolving issues immediately working well

with all personalities and handling difficult customers with diplomacy.

Gina M. Ragland P a g e 2

EDUCATION

MIAMI UNIVERSITY, Oxford, OH

Bachelor of Science Business Major in Finance

COMMUNITY INVOLVEMENT

EnPuzzlement, 2011-2013

Westgate Women’s Ministry, 2011-2013

Westgate Chapel Youth Leader, 2001-2008

Maplewood Elementary PTA, 2000-2010/President, 2007-2009

Licensed Notary Public, Ohio and Michigan, 1997 -2013

Dental Center of Northwest Ohio Board Member, 1990-1993

Licensed Ohio Realtor, 1987

COMPUTER SKILLS

Microsoft Word Microsoft Excel Microsoft PowerPoint

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