Management Project

MARYANNE W. NJUGUNA

P.O. BOX 154**-***** • NAIROBI

MOBILE: +254-***-******

EMAIL: abtwsm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Professional with over 5 year’s management consulting experience in Strategy and Planning,

Performance Management and Operations Excellence in both the public and private sectors.

Result’s driven individual with excellent analytical, quantitative and interpersonal abilities.

Possess strong analytical skills, presentation skills, negotiation and problem solving capabilities.

Experienced in delivering high quality research, report writing as well as solid project

management skills.

EMPLOYMENT RECORD

Oct 2010 to Date: PricewaterhouseCoopers

Senior Consultant, Advisory Consulting

As a Senior Consultant, I am responsible for project management of part of the team’s on-going

engagements, primarily in strategic planning, cascading and implementation, as well monitoring and

reporting of strategy implementation for various clients in this market and region. I am also involved

in driving delivery of operations consulting specific advisory such as business modelling, process re-

engineering, enterprise cost reduction, operational due diligence, shared services and outsourcing

advisory.

July 2008 to Sep 2010: Altima Africa Ltd

Business Analyst

As a Business Analyst, I was responsible for supporting project management in technical delivery of

assignments. Key among the assignments I was involved in included strategic planning, cascading and

implementation, as well as corporate performance management.

The table below summarises some of the assignments I have undertaken

Assignment

Description Of Assignment

Name

Britam Group The Company engaged the services of a consultancy firm to undertake a review of

Strategy three of its business unit’s strategies. This review was necessitated by changes in

Review the Group’s operating environment, as well as achievement of key strategic

milestones, such as listing of the Group at the Nairobi Stock Exchange.

On this engagement, my key responsibilities included undertaking analytics on

the organisation’s internal and external operating environments, providing

support to the engagement director in facilitation of workshop sessions,

cascading of the Group Strategy and in preparation of final reports.

ICEA LION Following the merger of ICEA and LION of Kenya, the Group engaged the

Group services of a consultancy firm to articulate the strategic direction of the Group

post merger.

Strategic

Planning My key roles on this assignment included conducting interviews with

management to determine their vision for the Group, assisting the project

Assignment

Description Of Assignment

Name

director in facilitation of the strategy workshops and documentation of strategy

papers for the Life Assurance and General Insurance businesses.

Family Bank In the process of executing its 2011-2015 strategy, the Bank engaged the services

of a consultancy firm to develop a performance management framework through

Development use of the balanced scorecard. On development of the framework, we further

of a developed short term corporate and operational scorecards covering the six (6)

performance months to the end of the financial year and longer term corporate and

management operational scorecards covering 2012 onwards.

framework

Under the direction of the project director, I assisted in facilitation of

management workshops, aimed at development and cascading of scorecards

across departments within the Bank.

Ministry of IFMIS Department (Integrated Financial Management Information Systems)

Finance – engaged the services of PwC to facilitate development of a 5 year strategic plan.

IFMIS The engagement as aimed at creating alignment of the department’s strategic

Department direction to Vision 2030, the new Constitution and leading practice from other

countries in public financial management.

As a senior consultant on this assignment, I supported the project director in the

Development following:

of a 5 year

Strategic Plan Facilitation of interviews with stakeholders within the IFMIS department

and other Ministry of Finance departments;

Review of the existing Strategic Plan against changes in the IFMIS

operating environment. Specifically, this involved detailed review of the

following IFMIS sub-processes:

Budgeting;

Procure to Pay;

Revenue to Cash;

Record to Report; and

Communicate to Change.

Facilitation of a Strategic Planning workshop;

Development of the revised IFMIS Strategic Plan; and

Development of detailed work plans for each of the IFMIS sub-processes

above, which defined detailed activities that would support

implementation of strategic objectives within each of the sub-processes.

Seven Seas To ensure continuous growth within the region and strengthen its market

Technology position, the firm engaged a consulting firm to review its existing strategy and

work with the management to develop a revised plan.

Strategy

Consulting This project involved preparation of business plans for each of the units within

the organization and alignment of the same to the strategic direction of the

organization. The consulting team undertook a review of the current strategy,

facilitated the strategy session and refined a clear way forward.

I played a key role in analysis of business unit data to determine performance

against strategy. I was also involved in preparation of the final reports for

presentation to the Board.

Assignment

Description Of Assignment

Name

Chase Bank The bank engaged a consulting firm to review its current strategy and facilitate

the development of a longer term strategy that would ensure relevance in the

Strategic dynamic banking sector. Further on, the consulting team was engaged to

Planning and implement a Performance Management system that would translate the strategy

Performance into actionable items across the bank.

Management

Consulting My role in this project involved coordination of the development of the 5 year

strategic plan. I also headed the implementation of the Performance

Management system. This involved undertaking an extensive review of the

existing performance management system, interviews with senior management,

undertaking relevant industry research and benchmarking against peers in the

market. This guided development of Balanced Scorecards and Performance

Agreements across the bank.

UAP Kenya The Firm engaged the services of a consulting firm to review their current

Strategy and facilitate the development of a revised plan.

Strategy

My role in this assignment involved review of the level of success in

Review

implementation of the insurer’s strategy. This analysis was undertaken through

review of performance reports against budgets and interviews with key

stakeholders. I also assisted in facilitation of the Strategic Planning workshops

and documentation of the revised strategic plan.

IDB Capital IDB Capital, formerly Industrial Development Bank of Kenya, engaged the

Kenya services of a consulting firm to undertake a review of the current strategic plan to

reflect progress in implementation of the Strategy, changes in the operating

Strategy environment and map out a future direction.

Review

My involvement in this assignment included providing project management

support in facilitation of the Strategy workshop, conducting management

interviews as well as development of the strategy report.

Eagle Africa Eagle Africa Insurance Brokers engaged the services of a consulting firm to

Insurance review their current Strategy and facilitate the development of a revised plan.

Brokers

My role in this assignment involved preparation and roll out of an employee

Strategy strategy survey to gauge the level of success in implementation of the

Review organization’s strategy. I was also involved in interview sessions with Senior

Management and assisted in the Strategic Planning workshop.

Assignment

Description Of Assignment

Name

Following an acquisition of a financial institution by the Bank, management and

Regional Bank Board noted that post acquisition synergies that were originally planned for were

not realised. In this regard, the Bank engaged the services of a consultancy firm

Assessment of to undertake the following:

Post-

Acquisition Evaluate the existing diversification strategy and process;

Integration Perform interviews with key stakeholders involved in the above

acquisition process;

Processes

Evaluate the integration strategy and process adopted by the Bank;

Identify gaps and develop recommendations on an ideal acquisition

and/or integration framework to guide the Bank in future expansion

plans, i.e. mergers, acquisitions and Greenfield expansion plans; and

Develop a plan that would guide execution of proposed

recommendations.

My role in this assignment involved review of leading practice that help similar

companies ensure that they realise synergies and envisioned benefits from

mergers, acquisitions and Greenfield investments. This assessment of leading

practice guided in benchmarking the Bank, as well as in providing

recommendations for adoption. I was also involved in development of post

integration review report and presentation of this to management for validation

and adoption.

Shelter Afrique to undertake review of the financial management and control

Shelter Afrique framework at Shelter Afrique. The scope of the assignment involved a review of

the following functions within finance:

Loans Administration;

Review and

Treasury and Cash Management;

design of a

Purchase to Pay;

financial

management Order to Cash;

and control Record to Report;

framework Fixed Assets Management; and

Planning and Budgeting.

The assignment was aimed at ensuring the finance department was operating

within the required best practices, with proper internal controls. Based on the

assessment, we updated and documented the financial management and control

procedures manual. In addition, we updated the financial management policies.

The Bank engaged the services of a consultancy firm to design an executive

Equity Bank committee governance charter. This engagement involved the following

activities:

Design of an

Executive Assessment of the existing executive committee, members within the

committee and their respective roles to determine the level of governance

Committee

oversight for each functional area and decision;

Governance

Development of recommendations for adoption by the Equity Bank

Charter

Group and the Executive Committee;

Based on validated recommendations, design of the Executive

Committee Governance Charter

My role in this assignment involved detailed design of the Bank’s Governance

Assignment

Description Of Assignment

Name

Charter.

Following revision of their Strategic direction, the company engaged the services

Britam Group

of a consultancy firm to review and re-design their business operating model.

Design of

Review and re-design of the business operating model entailed the following

business model

tasks:

to create

alignment to

Creation of a shared go-t0-market channel and distribution

Strategy

infrastructure;

Re-design of governance processes to guide the sales function of the

business;

Design of back office synergies through a shared service centre that

would service front office production and customer servicing;

Review of pricing models and business unit charge back mechanisms;

and

Revision of the organisation structure based on revised business

operating model.

My role on this engagement involved detailed business modelling in line with the

revised Strategy, development of a financial business case for the proposed

operation model options and presentation of business model options to Board

and management for validation and adoption.

Shelter Afrique engaged the services of PwC to:

Shelter Afrique

Assess the soundness of the existing strategic plan and identify areas of

Strategy improvement; and

Review and

Following the strategy review, design an optimal operating model that

Design of a

would drive successful implementation of the strategic plan.

business

operating

Specifically, we undertook the following:

model

Performed a detailed assessment of the existing strategic plan, aimed at

identifying areas of improvement in the strategic focus areas identified

and in the targets that the business had set;

Facilitated refinement of the strategic focus areas based on improvement

areas identified;

Performed an assessment of the existing operating model, with focus on

processes, people, technology, structure and governance mechanisms,

aimed at identifying gaps within the operating model that could impede

successful achievement of the strategic plan;

Designed an optimal operating model that would guide Shelter Afrique

in implementation of its Strategic Plan.

As a senior consultant on this assignment, I led a team of consultants in

facilitation of interviews with Shelter Afrique management and staff, facilitation

of workshops and in design of the target operating model.

The NGO engaged the services of a consultancy firm to review the operational

Trocaire

internal controls and subsequent to this, update the operating procedures

manual.

Review of

internal Specifically, we undertook the following:

Assignment

Description Of Assignment

Name

controls Undertook walkthroughs of the operational procedures within the NGO’

Identified gaps in the financial management policies and procedures

based on best practice;

Made recommendations on gaps identified, based on industry best

practice; and

Updated the financial management policies and procedures.

I was a Senior Consultant in this assignment, responsible for guiding the team in

review of the existing financial management policies and procedures,

interviewing key stakeholders, as well as in documenting the updated financial

management policies and procedures manual.

EDUCATION

Kenyatta University 2003-2007

Bachelors Degree, Economics and Business Administration

COMPUTER SKILLS

Spreadsheets: MS Excel

Word-processing: MS Word

Professional Presentation: MS PowerPoint

Process Flowcharting: MS Visio

REFEREES

These will be made available upon request.

Date: 02/05/2013

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