Quality Assurance Management
Resume:
Pooja Dave
* ***** ***** **., *** No. *, Nashua, NH 03060 Phone: 603-***-****
Email: *****.*.******@*****.***
OBJECTIVE
I am seeking an IT Business Analyst position in a competitive & professional environment that will challenge my
analytical skills.
SUMMARY
- MSIT, MBA Finance/IT and Computer Engineering degree holder.
- 3 years of experience in the field of Investment banking operations with strong knowledge of Drafting Equity
Derivative Confirms & Affirmation of the trades.
- Excellent communication skills, leadership and people management skills, customer focus.
- Method worker and ability to learn and adapt quickly to new processes and technologies.
- Achievement oriented with strong logical and analytical problem solving skills with industry project experience.
- An ambitious & hardworking individual able to manage time effectively.
EXPERIENCE
Analyst (OTC Equity Derivatives Confirmations), Nomura Services India Pvt. Ltd., Mumbai, India,
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(March 2010 – November 2010)
Responsibilities:
Client Interaction/Requirement Gathering/Requirement Management/Documentation: Interviewed end
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users to gather requirements, involved into requirement documentation and management. Documented process
steps and changes. Updated existing documents in timely manner. Incorporated new rules and developments in
process manuals.
Operations Management: Allocated, prioritized work and kept real time check to ensure that KPIs were
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intact and took corrective actions otherwise. Supported the overseas branch for investment banking operations.
Handled Equity Derivatives Confirmations. (Manual Drafting).
Risk Mitigation: Liaised with the middle office and/or traders. Constantly followed up with the relevant
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departments to resolve the breaks. Ensured smooth closure of deals.
Quality Assurance/Audits/Reconciliations: Captured & analyzed errors. Incorporated the results into
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training for the team. Designed internal audits and reported the same.
Process Improvements: Identified mechanical business areas that could be automated. Employed
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technology to automate and substantially improve the total turnaround time for tasks.
Reporting/Training: Prepared daily work allocation report. Created training literature/collaterals.
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Conducted process training for new hires, identified training needs for the team and coordinated with training
staff.
Leadership/Management Responsibilities: Managed the Confirmations Drafting team, inspired,
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encouraged, and most importantly provided guidance to meet the expectations of various business users.
Became a key person responsible for day to day drafting. Worked closely with local management, floor staff
to keep the knowledge management team updated with latest developments. Collaborated with overseas teams
and coordinated quality assurance efforts to ensure highest quality deliverables. Worked on global applications
in a diverse cultured environment using various tools and managed teams with diplomacy.
Senior Analyst/Team Lead (Auditing), (On deputation at Credit Suisse), eClerx Services Ltd., Pune,
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India, (May 2008 – March 2010)
Responsibilities:
Led, managed and guided a team of analysts to solve various queries, avoided conflicts & built healthy
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working environment.
Monitored queue count, prioritized work, allocated daily work and coordinated with the team members.
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Interacted with client regularly to understand the requirements and provided deliveries accordingly.
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Accountable for Requirement documentation and management.
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Became a key Person responsible for executing a pilot process (Equity Doc Gen Drafting) within IB
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Ops Credit Suisse.
Drafted and Audited Equity Derivative Confirms that include risk management, reconciliation, and
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quality assurance and dispatched prepared documents to the respective counterparties.
Processed incoming and outgoing affirmations (an agreement to the trade economics) requests.
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Rectified errors in Equity Derivative Confirms and prepared analysis on daily basis to maintain
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throughput quality.
Documented the process specific information and implemented process improvements within the team.
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Conducted process and product training for new hires.
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Management Intern, Bayer Crop Science Ltd., Mumbai, India, (February 2007 May 2007)
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Responsibilities:
Research Project: Revisiting the Cash Management System (CMS).
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Studied the CMS process, analyzed the efficiency of its implementation and recommended the areas to
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further strengthen the process.
Technical Intern, Reliance Infocomm, Ahmadabad, India, (January 2005 April 2005)
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Responsibilities:
Developed software for Leave Management System as per the requirement from Vice president of HR.
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TECHNICAL EXPERTISE
Technologies: Basic Computer Programming in JAVA, C, C++, VB, HTML, UML.
Databases: MS SQL Server, MS Access.
OS/Platforms: MS DOS, Windows.
Tools/Software: Microsoft Office Suite, MS Project 2010, MS Visio, Eclipse, Visual Studio, SQL Server Management
Studio, Flexsim, Wireshark, Compass, Framesoft, Euclid, CMS Client management system, OFS Nova, QMS Query
management System, Work Allocation tool.
EDUCATION
M.S. in Information Technology, (January 2012 - Present)
Southern New Hampshire University, Manchester, NH
M.B.A in Finance/IT, (May 2006 – April 2008)
ICFAI Business School, Pune, India
B.E. (Bachelor of Engineering) in Computer Engineering, (July 2001 – Jun 2005)
V.V.P. Engineering College, Rajkot, India
KEY PROFESSIONAL ACHIEVEMENTS
Received an honor and membership from Delta Mu Delta, International honor society in business
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administration due to excellent performance in M.S. Information Technology degree program.
Scored 4.00 GPA in M.S. Information Technology and awarded as an Outstanding Student from School
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of Business at Southern New Hampshire University.
Received an excellence award from eClerx for being an excellent team player.
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Appreciated from the top management of eClerx for the best team of the program.
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Attained an Auditor’s position within shortest time and performed highest level auditing for the team.
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Became fastest remover of Ops approval check amongst whole program.
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Reduced the error rate of drafting equity derivative confirms from 45% to 5% within 2 weeks, which
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had greater business impact.
Handled greatest volume spike whenever required within given deadline.
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