Customer Service Human Resources
Resume:
SUMANA RAHMAN
**************@*******.***
SERVICE-DRIVEN SALES AND TECHNICAL ORIENTED SERVICE ROFESSIONAL
With an impressive 8+ years track record of success providing swift resolution to general office
administrative, customer complaints, ultimately repairing trust and winning loyalty
• Demonstrate sense of urgency in busy call center
environment in both retail and telecommunication industries.
• Possess exception ability to build productive relationships,
resolve complex issues and win customer loyalty.
• Demonstrate outstanding problem solving and active
listening skills - able to diffuse difficult customer situation
with tact and ease.
• Acknowledged for unwavering commitment to providing
exceptional customer service
• Strong team-builder, comfortable working with diverse
population in terms of both cultures and ideas
MANAGMENT
o Handle customer inquiries, complains, ordering, filing, billing question and payment
extension requests. Manage a high-volume workload within a deadline-driven
environment.
o Chosen to provide strong, decisive organizational leadership through period of change,
transition and revitalization. Established and maintained team atmosphere and high moral
level.
TRAINING
o Developed high-performance leadership training for organization staff and volunteers
o Trained and supervised staff of 50 plus and volunteers, led public- speaking seminars
COUNSELING/ADVISING
Explained products or services and prices, and answer questions from customers. Identify
o
internal and external customer needs through quantitative analysis.
o Obtained customer information such as name, address, and payment method, and enter
orders into computers. Record names, addresses, purchases, and reactions of prospects
contacted.
Handle inbound and out bound calls, managed relationships with internal and external
o
parties, vendors, research firms, production houses, and advertising agencies.
Adjusted sales scripts to better target the needs and interests of specific individuals and
o
mentoring. Coached and motivated employees to reached achieving goal.
SUMANA RAHMAN – Page 2
WORK EXPERIENCE
Kidney Foundation of Canada
Home Telephone Representative April 2012 to Present
Community Living of Ontario
Home Telephone Representative Oct 2011 to April 2012
Aannex Solution Toronto, Ontario
Human Resources Administrator Jan 2006 to
Present
Bank Street Head Start, New York, U.S.A.
Administrative Assistant Dec 2000 to May
2004
Bank Street College of Education, New York, U.S.A.
Fiscal Assistant 2000 to Nov
2000
EDUCATION
University of Ontario Institute of Technology (UOIT), Oshawa, Ontario
• Bachelor of Commerce (Hons)
Graduated Jun 2009: Specialization in Human Resources
Idden Girls College Dhaka, Bangladesh
• Intermediate Commerce Diploma
Completed full Internship (9 month) with International bank
TRAINING/ SKILLS
• Certificate course in Organization Behavior and Customer Relations
• MS Office 2007 (Excel, Access, PowerPoint, Visio, Word, Project, Outlook), Quick
Books, SPSS 15.0, Windows XP.
• Management, Supervising, Leadership, Auditing, Budgeting and Year-End Closing.
LANGUAGES
• Fluent in Bengali, Hindi, and Urdu. Arabic (reading knowledge)
REFERENCE
Available upon request
Contact this candidate