Customer Service Sales

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Stephanie Parhiala

E xperience

September 2012 - Present

US Luggage Hauppauge, NY

C ustomer service representative

• Handle all in coming consumer calls

• Respond to all email correspondence from consumers daily

• Work with other departments to resolve consumer issues

• Process consumer and retail orders

• Answer product knowledge questions

• Performed other projects as assigned

May 2004 -February 2012

Guaranteed Returns Holbrook, NY

Sales Support Administrator

• Provide support for the field representatives – appointments, customer requests, trouble shooting, Leads

• Handle in bound customer service calls regarding credits, appointments, complaints, general questions

• Handled the largest territory with 10 service representatives which included a multimillion dollar

account.

• Liaison to Corp office of Kaiser a multimillion dollar acct - maintained schedules and issues with

individual locations.

• Maintained contact with dormant accounts of more than 6 months.

• Customer satisfaction surveys

• Review and reconcile credit issues and distributions

• Distribute weekly schedules to field representatives

• Performed other projects as assigned

July 2002 – April 2003

Olympus America Melville, NY

Customer Service Representative

• Provided support for field sales representatives

• Processed invoices for large volume warehouse, universities and hospital

• Reviewed and certified order reports

• Coordinated budget and payment information between dealers and the corporate finance department

July 1996 - Mar 2002

Overseas Military Car Sales Woodbury, NY /Germany

Administrator/Order processor

Processed Vehicle orders

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Maintained customer accounts information

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Checked for accuracy of customer vehicle acceptance orders

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Provided technical support to the administrator and field sales representatives

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Primarily responsible for customer orders from inception to delivery

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Administrator/Sales Vogelweh,

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Germany

Coordinated and processed U.S. auto sales to military personal stationed at Vogelweh Army Base, and

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Ramstein Air Force Base.

Face to face automobile sales to U.S. military personal

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Coordinated credit applications with financial institutions

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Provided technical support to the sales agents on the more difficult and unusual problems.

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Skills: AS400/File - pro systems Microsoft Word, Outlook, Excel, Internet applications and Maximizer CRM

program.

E ducation

La Sculla Della Montifiore Rome, Italy

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