Customer Service Representative
Resume:
SHERYL A ZIMMERMAN
PRAIRIE VILLAGE, KS 66207
Phone: 913-***-****
E-mail: **********@*****.***
Objective
Dedicated customer service representative position with over 7 years of experience handling scheduling of home viewings for real estate agents and their perspective buyers
Received incoming calls involving many market areas with detailed instructions and necessary procedures required for each market
Desire to utilize my experience fully to improve customer satisfaction and enhance the company's success
Summary of Qualifications
Highly motivated,flexible with over 7 years experience working with professionals to meet scheduling needs and utilizing company software to maintain and update records of real estate listings, individual agent records,history of activities involving showing appointments
Highly competent abilities to verify security procedures,alarm security, pet and access to homes for agents and their clients
Work Experience
Customer Service Rep (3/2005 - 2/2013)
Centralized Showing service, OVERLAND PARK, KS
Dedicated customer service representative position where 7 years of experience handling scheduling of home viewings for real estate agents and their perspective buyers
Received incoming calls involving many market areas with detailed instructions and necessary procedures required for each market
Desire to utilize my experience full to improve customer satisfaction and enhance the company's success
Library/Lunch Aide (8/2003 - 5/2004)
Bonner Springs USD 204, Ed Elementary, Edwardsville, KS
Worked as Circulations Clerk and library assistant under supervision of Librarian
Worked during Lunch period as assistant to Building Aide as a Lunchroom monitor to include dispensing of condiments,helping seat children and wash tables as needed
Filled in as needed when lead Aide was gone in supervising of children
Library duties included maintaining all student records, issuing new cards to new students
Processing of all books,and materials for availability
Shelving of books and materials in a timely manner daily
Helping children in requesting books to hold for future checkout and research of OPAC system for availability of books
Monitoring overdue and issuing fines for lost books
Supervising children when needed when Library teacher was unavailable or doing other duties
Maintained shelves and circulation and work area
Circulation Clerk (9/2002 - 2/2003)
Johnson County Library, Overland Park, KS
Cross trained and traveled from library to library to fill in as needed. Updated records of patrons,issued fines and handled cash and credit card payments for overdues. Performed tasks related to processing of books for discharge using barcode scanner. Gave guidance to patrons,including use of index tools and card catalog. Performed tasks in a timely manner to include filling requests for books and other media for patron pickup.
Additional Qualifications
Served in Army as Specialist 4th Class, Stock control and accounting
Volunteered at after school program provided by Haven Methodist church for grade school children
Skilled at windows based software used to schedule appointments
Efficient in handling circulation and library records and information with Johnson County library
Assisted in Library at Edwardsville Elementary School, maintaining student library checkout records
Contact this candidate