Customer Service Manager

Shaterrical B. Jenkins

**** ******** #*

Houston, TX 77004

******************@*****.***

OBJECTIVE: To obtain a position in which I can use my skills and hardworking ability, to benefit

my employer and be of service to others. An opportunity to further develops each of my skills and will

allow me to work my way up into a position of more responsibility.

EDUCATION: Jesse H. Jones Sr. High School- GPA 3.0 Graduated 2006

Houston, TX 77033

San Jancinto College

Major: Accounting Minor: Business

WORK HISTORY:

HUDSON GROUP- Houston, TX

Retail Specialist

Work in Hobby Airport greeting and assisting all customers entering the store. Assist

customers with all check out purchases. Handle all money and credit cards. Count

til at beginning and end of each shift. Contact manager pertaining to any voids. Keep

all shelves in store and boutique neatly organized and fully stocked. Clean store after

hours and prep for next day. Perform other duties as requested.

BATH AND BODY WORKS- Houston, TX

Sales Associate

Greet and assist all customers entering store. Work cash register handling all types of

cash and other payments for purchases. Offer store and other discounts. Stock all

shelves and displays before and after store hours. Keep stock room neat and

organized at all times. Assist customers with any questions or concerns over the

phone and in person. Clean store after hours. Perform other duties as requested.

BARGAIN NETWORK- Houston, TX

Retention Specialist

Answer inbound calls, assist callers with any information about account. Retain customers from

cancelling accounts. Open/close accounts when needed. Offer upsells. Mail recent listings at customers

request. Perform web search at customers request for vacant homes/lots, affordable vehicles, and/or other

miscellaneous items. Meet daily, weekly, and monthly quotas.

RELATED SKILLS: *type 45 wpm *problem solving

*Microsoft Proficient *multi-tasking

*10 key by touch *cash register

*telephone etiquette *customer service

LICENSES: *TWIC

*BASIC PLUS

REFERENCES AVAILABLE UPON REQUEST

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