Customer Service High School
Resume:
Darla F. Ephraim
**** *. *********** **. ***.***
Desoto Tx, 75115
*******@*****.***
I am writing you this letter for expressing my interest in working for the position of dispatcher,
which is advertised by your organization. I am sure that I have all the skills that you are seeking
at this company. Earlier; I have worked as a central monitoring dispatcher as well as some other
fields, which will help me in carrying out this position. A short summary of my background will
let you know how I can be a useful asset for the company:
- More than five years of experience in working as a telephone dispatcher, alarm
dispatcher, security and customer service professional
- Excellent ability in working in an environment that is constantly changing and
demanding. Sound ability in making the right decisions in critical situations for the growth
of the organization.
- Vast experience in the computer and communication technologies
I know that working as a team is one of the most important things in any organization. Therefore,
I think that my personal drive will give excellent and positive results in every area. Also, my
compassionate and team-oriented attitude will help in building strong relations amongst the team
members. I think all these things will be beneficial to the company.
Areas of Expertise:
- Data Entry
- Excellent Customer Service Professional
- Organization and Time Management
- Response to emergency & Non-emergency situations and handled in a timely manner
- Inbound and outbound calls
- Microsoft word 2007, excel, power point, spread sheet, outlook and etc.
- Stress Management
- Dispatcher skills/ 911 operators
- Digital monitoring surveillance camera's
- Multi- tasks
- Problem Solver
- Detailed Oriented
- Work well with minimum supervision
Professional Work Experience:
Allied Barton Security Services- Position at AT&T Downtown Dallas in the Central Monitoring
Station
June 2005- July 2011 972-***-****)
Current Duties Include:
Using software called continuum
Putting customers information into computer
Access control
Sales AT&T products
Date Entry
Dispatch technician
Answering multiple phone lines
24/7 Call Center
Following company procedures and policies
Responding to customers and putting in orders and closing out
Customer service professional
Dispatching and responding to alarms nationwide
Emergency and Non- emergency calls dispatch to DPD
Environmental alarms, tank alarms
Fire alarms and testing
Monitoring cameras and video surveillance
Fast pace environment
Trouble tickets
Duress alarms
Receiving and acknowledging alarm signals
Dispatch to appropriate authorities
Daily report writing into computer
Typing 40 wpm
Alert
Staying on the phone with clients until police arrives at site
Monitoring homes and AT&T sites
Employee health and safety calls
Organization & problem solver
60-70 calls daily inbound & outbound
Log in and out workers for different AT&T sites and etc.
Texas Industrial Security Services- Position as Patrol Supervisor
July 2011- Present 214-***-****)
Current Work Duties Include:
Going to different sites to check on employees
Driving company vehicle
Patrol Property
Daily report writing
Monitoring cameras
Taking calls
Emergency Situations & Non- Emergency
Log books
Dispatch
Customer service
Alert and etc.
Education:
Town View Magnet High School (High School Diploma) 2005
Mountain View Community College
Study (Business) 2007
ATI Career Training School
Study (Medical Assistant) Diploma- 2009
License of CPR, Non- commissioned License by the State of Texas Reg. # 30186, and Texas
Driver License class “C” # 23467953 and monitoring Dispatch (All is current and active).
Professional References:
Eric Harris 214-***-****
Manger of Central Dispatch
Parrish Durant 214-***-****
Central Operator
Ronnie Vaden 214-***-****
Central Operator
Contact this candidate