Customer Service Manager

Tanya M. McElroy

*** ********* ***

San Antonio, TX 78253

Phone: 210-***-****

Email: *****.*******@*****.***

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OBJECTIVE

To obtain a challenging position that will enable me to utilize my strong

leadership and operational skills. I am highly committed to produce optimal

results for your business and I possess a strong knowledge of Business

Operations and Office Administrative skills.

QUALIFICATIONS

Accomplished professional with demonstrated success leading to the

achievement of corporate objectives. A respected team player, leader, and

solution provider dedicated to surpassing organizational goals. Technical

capabilities and expertise using MS Office Products, and various other

applications and systems.

PROFESSIONAL EXPERIENCE

Martin Harris Construction, San Antonio, TX

May 2012 - March 2013

Project Administrator for Lackland AFB ATC -2

. Provide administrative support to the Project Manager, QC Manager and

Superintendent

. Work closely with the Corps of Engineers, implementing all aspects of

the Government QCS program

. Working in Expedition Project Control and Timberline tracking job cost

and issuing and posting contracts, change orders and purchase orders

. Badgeing for all Contractor and Subcontractor employees

. Process office payroll and all other basic secretarial duties

. Basic secretarial duties, to include answering phone, fining, typing

and data entry

. Area payroll

. Processing new hires

. Processing area revenue/Accounts Receivable

. Processing area Accounts Payable/vendor purchase orders

. Implementing company computer programs/remote desktop

. Training other Administrative Specialist

. Administrative support to other divisions within the company

. Customer relations with clients and vendors

. Type of Construction: Dormitory building. Approximately $46 Million

. Working on company remote server and company computer programs

US Army Corps of Engineers, San Antonio, TX

March 2011 - March 2012

Office Administrative Support III

. Support a professional team of engineers at the San Antonio Area

Office, US Army Corps of Engineers that is responsible for over 6

million square feet of construction, valued over $2 billion.

. Prepares correspondence daily for Area Engineers, Resident

Engineers and other Senior Leaders as required.

. Maintains several master calendars, schedule appointments, and

arrange conferences.

. Communicates directly with offices relative to delayed, incomplete

and inaccurate submittal of correspondence, reports, and other

materials.

. Process information in pertinent electronic data base, i.e.,

Resident Management System (RMS), Quality Control System (QCS),

Local Servers, FTP sites, etc.

. Maintains/files, prepares, suspense, verifies entries for accuracy

of forms, reports, and correspondence

. Receives visitors and phone calls, provides information requested

or direct to staff members those who require attention or update.

. Manage electronic building access control system (BEST)

. Maintain office records daily through sorting and filing daily

correspondence from contractors, employees, and other Government

agencies.

. Reviews all written correspondence for completeness, accuracy, and

proper preparation.

The Boeing Company, San Antonio, TX

October 2007 - January 2010

Office Administrator, Site Quality Assurance

. Coordinates and processes domestic and international travel

arrangements, monitors designated business traveler's logistics,

generates expense reports and assists in reconciling corporate

credit card changes to ensure timely and accurate reimbursement and

verifies payments to corporate credit cards.

. Collects and compiles data to provide visibility of status for

traveler's review and/or signature. Creates edits and maintains

electronic and written communication.

. Prepares reports, presentations and flow charts.

. Processes incoming and outgoing communication and correspondence to

ensure proper dissemination of information.

. Prioritizes and schedules management-level employee time and

availability for efficient use of resources.

. Tracks and maintains designated conference room schedules for

availability and efficient use of resources.

. Plans the acquisition and maintenance of resources. Orders and

maintains office supplies.

. Plans and implements logistics for internal and external events and

meetings.

Bay Area Technology, Houston, TX August 2005- October

2007

Contract Office Assistant (Boeing) / Administrative Specialist,

International Space

Station

. Supported International Space Station Specialty Engineering Team by

assisting in document management responsibilities necessary to

support our internal and external clientele.

. Oral and Written Communication to Department Customers and

Department Management.

. Government Contract Compliance contact for Engineering Department

and Organization Management.

. Prepared and issued essential engineering & supplier documentation

to generate and distribute applicable reports.

. Coordinated the engineering & customer document delivery procedure.

. Executed assigned work under the supervision and guidance of the

document management Lead and Project Engineer to meet the

objectives of the team.

. Created a highly efficient departmental filing systems, using a

comprehensive index log for filing and offsite storage, resulting

in easy access to critical information streamlined scanning office

files and information into network server connected to an Oracle

database.

. Organized, planned, scheduled, and tracked conference

accommodations, travel arrangements and meetings.

. Implemented continuous process improvements by multi-tasking

various projects with set priorities through efficient use of

technical skills.

Finger Companies, Houston, TX May 2004- February 2005

Administrative Specialist / Assistant Manager/ Bookkeeper

. Participated in managing an office including hiring, training,

supervision of employees, and performing customer service.

. Prepared and monitored operating budgets by maintaining data of all

apartment residents in an excel spreadsheet.

Processed billings and adjustments, Accounts Receivable/ Payable

and banking.

Answered a high volume of incoming calls and in - person inquires

from clients and colleagues.

Organized and maintained records of new business prospects and

presented reports to management.

United Dominion Realty Trust

Houston, TX

November 2002- May 2004

Administrative Specialist / Assistant Manager / Bookkeeper

. Promoted rapidly from a marketing associate to assistant manager/

bookkeeper.

. Participated in managing an office including training, supervision

of employees, and performing customer service.

. Prepared and monitored operating budgets by maintaining data of all

apartment residents in an excel spreadsheet.

Gathered, analyzed, and presented marketing materials to

prospective clients and corporate.

Organized and maintained records of new business prospects and

presented reports to management.

Luma Corporation, Houston, TX

November 1999- October

2002

Administrative Specialist / Assistant Manager / Bookkeeper

. Prepared and monitored operating budgets by maintaining data of all

apartment residents in an excel spreadsheet.

Gathered, analyzed, and presented marketing materials to

prospective clients and corporate.

Responsible for tenant credit checks, move-in process, and

scheduling maintenance.

. Managed an office including training, supervision of employees, and

performing customer service.

EDUCATION

Northwest Vista College San Antonio, TX

Bachelor Degree in Applied Science

Present

High School Equivalency Diploma

August, 1995

SPECIALIZED TRAINING

. Government Contract Compliance

. FAR Regulations

. Procurement Integrity Training

. Trade Secrets and Proprietary Information

. Foreign Office Export and Import Compliance Guidelines

. Acceptance of Business Courtesies - Anti kick backs

. Truth In Negotiations Act (TINA)

. Quality Records-Accountability and Reconciliation

. Records and Information Management (RIMs)

SKILLS

. Written and Oral Communication

. Conflict resolution

. Organization skills

. Packaging & Scheduling Couriers

. Alpha and Numeric Filing

. Interpersonal Skills

SOFTWARE EXPERIENCE

. Microsoft Office Applications:2003, and 2007 Word, Excel, Power Point,

Access, Timberline, and Adobe Acrobat

. Form Flow

Contact this candidate