CHRISTOPHER POWELL

P.O. Box ****, Andover, Massachusetts 01810

+966*********

abtugn@r.postjobfree.com

QUALIFICATIONS PROFILE

Talented, results-driven, and dynamic vehicle subject matter expert, armed with broad-based experience in import, domestic and diesel drivability, electrical, and engine operations. Continuously leverage abilities in developing performance-based and cost-effective solutions through comprehensive skills in incorporating innovative management techniques to ensure improvement in business practices. Demonstrate superior talents in leading staff and completing multiple projects within time and budget constraints. Excel at establishing positive working relationships focused on teamwork, service level, and cost containment. Leverage keen eye for detail and capability of multitasking effectively in globally competitive, challenging, and fast-paced environments with dedication to superior service and operational excellence. Possess bilingual fluency in English and Spanish, with working knowledge on Arabic and French. Currently hold Department of Defense Secret Security Clearance.

KEY STRENGTHS

- Automotive and Vehicle Fleet Management - Vehicle Repair, Troubleshooting, and Support

- Leadership, Training, and Team Building - Continuous Process and Performance Improvement

- Risk and Safety Management - Efficiency Optimization and Profitability Growth

- Quality Assurance and Regulatory Compliance - Problem Resolution and Decision-Making

- Excellent Contract Negotiation Skills - Outstanding Customer Service and Relations

CAREER HIGHLIGHTS

- Served as integral contributor in establishing a New Integrated Solar Battery Charging System which reduced yearly waste for the Saudi military worth US$800K

- Conceptualized and implemented a continuous vehicle maintenance training plan for the Royal Saudi Arabian Air Defense Vehicle Force for all Saudi military personnel for all levels of repair which included depot level

- Formulated multi-level maintenance and safety plan for the Saudi Arabian Military Maintenance Depot

- Established productive international relationships with the Danish military government and the US Marine Corp Command for the integration of MRAP into the Danish military fleet in Afghanistan, while serving as the lead for the Danish MRAP project

- Successfully planned and coordinated the Moroccan Military Track Vehicle Depot ISO 9001 Certification

- Applied dynamic leadership talents for multiple programs supporting the US military in Iraq and Afghanistan

- Received numerous US and foreign military recognition awards for achievement in vehicle maintenance support; including recognition from the Queen and Prime Minister of Denmark

- Received five (5) US Military Excellent Accomplishment Awards for exceptional customer support

- Obtained two (2) Danish Military Outstanding Support and Excellence Award for Support

EMPLOYMENT HISTORY

- RAYTHEON; JEDDAH, SAUDI ARABIA

Senior Field Service Manager Technical Support Engineer, Royal Saudi Air Defense Forces (RSADF) Vehicle Operations

Apr 2011–Present

Serve as subject matter expert in vehicle operations, diagnosis, repair, and maintenance in accordance with standard operating procedures. Organize all maintenance activities with the Saudi Arabian government and foreign militaries. Spearhead and mentor staff to develop their competencies in vehicle and equipment maintenance. Allocate division budget to fund operations; submit budget recommendations; and monitor expenditures. Compile vehicle and equipment maintenance records and repair costs for future references. Oversee the preparation of documents for equipment, supplies, order parts, and tools procurement. Work collaboratively with contractors in providing contract services; while also soliciting and collecting bids for new equipment and vehicles.

Notable Achievements:

- Authored technical manuals and procedures for proper repair procedure as well as for customer reliability

- Masterfully led all initiatives in maintaining excellent customer satisfaction rate with virtually zero comebacks

- Exemplified strong understanding on engineering drawings and electrical schematics to troubleshoot electrical, pneumatic, and mechanical systems on wheel vehicles

- Established and implemented policies and procedures to achieve corporate target goals and objectives

- Conducted extensive research for and design implementation for RSADF vehicle systems

- Completed process and procedure design during tenure as quality representative and advisor

- GENERAL DYNAMICS; UNITED KINGDOM KUWAIT AFGHANISTAN

Senior Field Service Representative 2 Subject Matter Expert MSF FMC Floor Lead Kuwait UK Danish Support Lead Afghanistan and United Kingdom FSR Instructor

Jul 2009–Apr 2011

Set strategic direction in providing support and instruction on operation, repair, and maintenance of MRAP vehicles in accordance with all applicable standards. Rendered high level of assistance to site lead in all aspects of work, Evaluated the work performed by Field Service Representative (FSRs) to ensure proper procedure and quality control.

Notable Achievements:

- Presided over the installation of all replacement parts as well as the repair of all vehicle systems

- Facilitated training and implemented all HAZMAT and Safety procedures and programs

- Played a vital role in maintaining and repairing all Ford Light and medium-duty personnel support vehicles, to include drivability, performance, and maintenance

- Operated Danish medium- and light-duty Ford support vehicles in all aspects of repair

- Demonstrated proficiency in utilizing all forms of diagnostic software and scanning equipment to include OEM and generic to verify and monitor electronic systems

- GENERAL DYNAMICS LAND SYSTEMS; CASABLANCA, MOROCCO

Senior Technical Operations Representative Subject Matter Expert Field Service Representative Morocco/Iraq/Afghanistan Instructor

Jan 2009–Jul 2009

Functioned as civilian, US military and Moroccan military liaison for depot-level repairs. Assumed management accountability in daily activities within the Transmission Overhaul Shop Production. Provided proper tools and equipment to mechanics during the overhaul process. Supported the maintenance manager in all aspects of work order tracking and job completion. Proficiently maintained security clearance from the Moroccan military to access work area.

Notable Achievements:

- Developed technical manuals for the overhaul of transmissions for tracked vehicles in the Moroccan artillery

- Institutionalized a quality procedure for proper inspection to ensure quality production to bring Moroccan Military Depot to ISO Standards and accreditation.

- Expertly facilitated training on the following to optimize efficiency:

- Moroccan Army transmission overhaul for US tracked vehicles in the artillery

- Safety procedure to ensure a safe work environment within the Moroccan Military Depot 3RRM

- All forms of depot-level support of US Army track vehicles purchased by the Moroccan military

- Proper procedures for HAZMAT handling, use, and disposal

- LEAR SEIGLER INC., CAMP LIBERTY, BAGHDAD, IRAQ

Direct Support Maintenance Foreman Master Mechanic Subject Matter Expert Sep 2007–Jan 2009

Displayed unsurpassed management expertise to 18 employees in direct support and maintenance of US Army light wheel and heavy wheel vehicles as well as convoy trailers. Demonstrated skills in troubleshooting and diagnosing drivability issues. Served as civilian to US Army liaison for direct support maintenance and repair. Supported the shop supervisor in preparation and completion of the work order tracking system report.

Notable Achievements:

- Fulfilled the roles of shop supervisor and QA inspector during their absence

- Instituted and enforced safety policies within the shop including HAZMAT procedures when dealing with all hazardous materials

- Accomplished all service packets in accordance with standard operating procedures

- Exemplified high-caliber qualifications in service, maintenance, and repair of all Ford light- and medium-duty personnel support vehicles including Ford F650 medium-duty cargo trucks of Iraq National Army vehicles to include drivability, performance, and maintenance

- BRADSHAW AUTO GROUP, GREER, SC, USA

ASE Master Automotive Technician Medium-Duty Diesel Technician Feb 2006–Sep 2007

Fostered positive working relationships with customers, service writers, and colleagues to increase productivity. Evaluated problems and needs and provided adequate information and advice for customer decision-making. Rendered assistance to the service manager and writers by locating required bulletins and warranty information as well as by responding to customers’ telephone inquiries on technical problems.

Notable Achievements:

- Gained comprehensive experience in performing automotive diagnostic analysis, repair, and maintenance on import, domestic, and diesel vehicles at a large GM dealership

- Earned recognition for displaying integrity and honesty in all customer dealings

- Exhibited in-depth knowledge on all new scan tools and GM computer systems; such as SI2000, Tech Link Online, and Tech II

- INTERNATIONAL AUTOMOTIVE, SENECA, SC, USA

Service Manager Shop Foreman Master Automotive Mechanic Jan 2003–Feb 2006

Directed and coordinated the daily operational aspects of an independent import repair facility; with focus on payroll, shop inventory, shop profit and loss, advertising, employee training, and customer relations. Generated repeat business and improved customer retention by ensuring the highest quality repair status as well as by educating customers on technical issues and vehicle operations.

Notable Achievements:

- Increased shop profitability through cost controls on supplies, outside service companies, and vendors

- Improved customer satisfaction through the implementation of the ADP service improvement program

- Optimized workflow efficiency in collaboration with an ADP consultant

- Implemented standardized written procedures including a program that streamlined service

- Created favorable image by providing expert technical explanations and promptly resolving product disputes between customers, shop, and manufactures

- Demonstrated keen expertise in diagnosing, repairing, and maintaining Oconee County’s Fleet of Light and Medium Duty Service vehicles

EARLIER CAREER

- CHECKERED FLAG TOYOTA, VIRGINIA BEACH, VA

Toyota Technician Team Leader/ASE Toyota Master Technician

- PORTSMOUTH TOYOTA, PORTSMOUTH, VA

Automotive Toyota Certified Technician/ASE Certified Technician

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, WITH CONCENTRATION IN INTERNATIONAL RELATIONS: In Progress

- DeVry University, Chicago, IL

BACHELOR OF ARTS IN PROGRAM MANAGEMENT AND INTERNATIONAL RELATIONS: 2012

- DeVry University, Chicago, IL

ASSOCIATE OF SCIENCE IN AUTOMOTIVE TECHNOLOGIES: 1998

- Advanced Technology Institute, Virginia Beach, VA

PROFESSIONAL TRAINING AND CERTIFICATIONS

- Automotive Service Excellence (ASE) Master Technician

- Environmental Protection Agency (EPA) Certified Refrigerant Handler

- All Data Pro Certified

- Armored Security Vehicle Maintenance Certified

- ADP Operation and Application Certified

- Occupational Safety and Health Administration (OSHA) General Industry Certified

- Combat CPR Lifesaving Certified

- MRAP U Certified

- Prince 2 Project Management Certified

- Oshkosh M-ATV FSR Instructor Certified

- Navistar MRAP FSR Instructor Certified

- Lean Six Sigma Certification

- ISO Training and Certification

- Raytheon R6 Sigma

- General Motors (GM) Certification

- Toyota Master and General Motors Certified Automotive Technician

- Mine Resistant Ambush Protected Vehicle Maintenance Certified

- Subject Matter Expert Allison Automatic Transmissions

- Environmental Protection Agency (EPA) Heating, Ventilation, and Air-Conditioning (HVAC) Certification

- Certified Field Service Rep for MRAP Cougar, Buffalo, RG31, RG33, IMG, Max Pro, Max Pro Plus, Cheetah, Wolfhound, Ridgeback, M-ATV, Caiman and Mastiff

PROFESSIONAL AFFILIATIONS

Automotive Service Excellence (ASE)

American Society for Quality (ASQ)

Professional Association of Diving Instructors (PADI)

TECHNICAL PROFICIENCY

Windows 7, Windows XP Operating System Microsoft Office Suite: Excel, Word, and PowerPoint

Microsoft Project Microsoft Access Microsoft Visio Lotus Notes Adobe Acrobat

MAXIMO ADP Maintenance Management ADP Maintenance Management SmartDraw SAMS-E Citrix

Concur Deltek ALLDATA

Contact this candidate