Customer Service Manager

SABINE E. NEWBOLD

*************@*******.***

**** ******** ***** (H) 703-***-****

Woodbridge, VA 22193 (C) 703-***-****

HIGHLIGHTS OF QUALIFICATIONS

• Energetic, creative, and client-focused professional with 18+ years proven expertise in event planning,

community and public relations, hotel and restaurant management, nutrition, nursing, customer service, and

retail sales

• In-depth experience in and professional knowledge of developing and implementing community-based

events and services for diverse cultural, geographic, and industry-specific communities (community

leaders, foreign dignitaries, U.S. military)

• Exceptionally strong customer service and interpersonal communication skills to effectively assist and

resolve customer concerns, train and supervise staff, and work with management and community leaders

• Exceptional ability to multi-task, especially managing competing job priorities while ensuring delivery of

client and staff needs

• Experience in and knowledge of nutrition and health and fitness guidelines and programs

• Experienced linguist and translator of English, German, and French

RELEVANT EXPERIENCE

Program and Project Management

• Developed, implemented, and managed community events to enhance community and public relations for

Bitburg Air Base, Germany and local German communities, civic leaders/dignitaries, and embassies, including

leading the German-American and International Friendship Clubs for 2 years and organizing U.S. Air Force

Concerts and recurring events for Memorial Day in Luxembourg, Belgium, France and Netherlands

• Organized and coordinated international media event for Former President Ronald Reagan’s visit to Bitburg Air

Base, Germany; Arranged and coordinated all formal functions and receptions for dignitaries

• Conducted official media briefings as spokesperson and translator for the 36 Tactical Fighter Wing

Commander, Community leaders, German Government, and County Officials, including sensitive liason work

for the crash of an F-15 Fighter Jet and the explosion of cluster bombs in Trier Harbor near Bitburg Air Base

• Chairman for International Christmas Bazaar at Bitburg Air Base, which raised $100,000+; Coordinated with

6 committee chairs; Oversaw peer-reviewed selection of 50+ craft and food vendors from across Europe, North

Africa, and the Middle East

• Procured and contracted for $100,000 of inventory from multi-national wholesalers as catering and banquet

manager for Bitburg Air Base, Officer’s Open Mess; Procured and contracted for $25,000 inventory from

wholesalers/manufacturers in Poland for my personal small business;

Marketing

Sabine E. Newbold Resume Page 2

• Designed, created, and used various mediums, including catalogs, brochures, an Internet Web site,

television and radio, to promote and expand revenue generating programs, services, and events for a variety

of organizations, including my personal small business

• Developed, implemented, and managed various business strategies to market programs for a variety of

businesses to generate additional revenue and to meet the business’ goals

• Developed and marketed theme nights, food specials, and new menus as catering and banquet manager at

Bitburg Air Base Officer’s Open Mess

Resource Management

Human Capital

• Supervised 20, multi-talented, hotel staff members at Holiday Inn in Trier, Germany for 4 years; Trained

staff, scheduled staff work hours, wrote performance appraisals

• Completed 2 U.S. Air Force Civilian Personnel Management Courses in personnel and supervisor

management; Completed Chamber of Industry and Commerce 6-month certified supervisory course in

Trier, Germany

Physical Resources

• Performed upkeep, maintenance, and cleanliness of equipment and areas used for catering, professional

kitchens, food preparation, and entertaining

• Maintained inventory control of merchandise and products ranging from $25,000 to $100,000+

• Contracted with local and international vendors for merchandise and products used for formal events,

community programs, and personal small business.

Health and Wellness

• Obtained 2-year Nursing Degree (Associates Degree-equivalent) from Clemens August Hospital, Germany

• Worked part-time in Parents’ medical practice for 8 years, providing administrative and patient support

• Teach Zumba Basic and Zumba Gold fitness and training classes at three (3) health and fitness businesses

• CPR certified

• AFAA Group Exercise Certification (completion March 2013)

• Ensured employee and client physical safety in working environment and cleanliness of food preparation

and serving areas according to local and national government guidelines

RELEVANT WORK HISTORY

Certified Zumba Fitness Instructor, Woodbridge, VA, June 2012 – Present

• Part-time instructor for three local health and fitness businesses

Polish Pottery & More, Woodbridge, VA, 2005 – 2011

Sabine E. Newbold Resume Page 2

• Owner and business manager

Full-time and Part-time Administrative, Sales, Community, and Volunteer Experience, 1992 – 2005

• Administrative Assistant, Sales Associate, School Hospitality Chairperson, Church Team Leader

U.S. Air Force Civilian Employee, Bitburg, Air Base, Germany, 1989 - 1991

• Community Relations Advisor, official media spokesperson, and translator for Base Commander

U.S. Air Force Civilian Employee, Bitburg, Air Base, Germany, 1987 – 1989

• Procurement Contracting Administrator and Technical Translator for Bitburg Air Base

U.S. Air Force Civilian Employee, Bitburg, Air Base, Germany, 1985 - 1987

• Catering and Banquet Manager

Chamber of Industry and Commerce, Trier, Germany, 1985 - 1989

• French Correspondent, 1985

• Hotel Management and Administration, 1985 - 1989

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