Customer Service Sales
Resume:
BONNIE L. TRESS
Lansdowne, PA 19050
***********@*****.***
EDUCATION University of Delaware - Fashion & Apparel Studies
B.S. in Fashion Merchandising, Minor in Business Administration, May 2011
• Cumulative GPA 3.6
• Dean’s List Honors (6 semesters)
RELAVANT Fashion Merchandising International Fashion Consumers and Retailers
COURSEWORK Fundamentals of Textiles I & II Global Apparel and Textile Trade and Sourcing
Merchandise Planning Assortment Planning and Sourcing and Buying
Financial and Managerial Accounting Apparel Brand Management and Marketing
EXPERIENCE MACY’S Ardmore, PA
Oct. 2012 – Present Lead Merchant - Women's Ready to Wear
Lead merchandising team on executing proper placement and flow of new merchandise using
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department standards, zonograms and creative displays
Maximize my skills as a merchandiser by working closely with the District Merchant to identify
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opportunities to drive sales, facilitate merchandise floor moves, and determine action plans
Maintain a highly organized stockroom through processing new merchandise, delivering it to the
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floor, and ensuring replenishment to drive sales and gross margin
Monitor merchandise movements such as returns to vendors, transfers to other locations, salvage
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stock, and markdowns
Effectively rearranging merchandise within departments to prepare for sales and other
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promotional events while changing signing to reflect weekly sale promotions and specials
Achieved the highest sales in Ready to Wear for 2012 in the Philadelphia District
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December 2011 - MACY’S Ardmore, PA
Oct. 2012 Impulse Specialist/Sales Associate
Promoted to Impulse Specialist within four months of employment and became a leader in
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driving sales for the Impulse line, managing team efforts, and analyzing monthly sale reports
Lead by example: closing sales, providing exceptional customer service, and building client book
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Maintained a thorough understanding of inventory through extensive product knowledge and
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brand awareness to provide exceptional customer service
Assisted the General Manager and Visual Merchandiser in maintaining floor fixtures and
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displays while providing business insight on how to improve specific brand lines
June 2011 - GOLDEN INN HOTEL AND RESORT Avalon, NJ
Oct. 2011 Server/Waitress
• Acquired and displayed excellent interpersonal and customer service skills through interaction
with hotel guests and personnel
• Developed strong teamwork skills with fellow employees while working in a fast-paced work
environment
• Maintained a professional image while effectively communicating with guests, customers, and
staff
ACTIVITIES
Chi Omega Sorority: Assistant Public Relations Chair
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Volunteer: Make A Wish Foundation, Relay for Life, Temple Lutheran Church
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Research Study Accepted To Drexel University Convention - “Fashion in Fiction” (2010)
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QUALIFICATIONS & SKILLS
Exceptional customer service experience and merchandising skills
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Superb interpersonal, verbal, and written communication skills
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Ability to multi-task and learn new procedures in a timely manner with minimal supervision
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Strong team player with demonstrated leadership skills
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Proficient in Microsoft Office (Word, Excel, PowerPoint, Access) and Minitab
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Intermediate knowledge of Spanish
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Contact this candidate