Customer Service Representative

Louis Ruiz

**** ***** ***-*** ****, Ca *****- 818-***-****- ****.********@*****.***

Profile :

Fluency in Spanish and English, verbal and written.

Familiar with Microsoft Word and Excel.

Excellent organizational and time management skills; adept at handling multiple tasks

and meeting deadlines.

Over ten years of experience in providing excellent customer service while ensuring a

high level of satisfaction.

Experience:

Customer Service Representative/Teller - Reseda,Ca

BANAMEX USA 08/2010 to 09/2011

Responsible for teller responsibilities as well as all customer needs.

Assisted with opening all new checking and savings accounts as well as international

funds transfers to BANAMEX USA branches in Mexico.

Responsible for weekly money shipments and daily ATM balancing as well as the branch

vault and personal cash drawer.

Made Daily outgoing calls to contact potential clients.

Customer Service Representative Specialist-Glendale, Ca

City National Bank 07/99 to 01/08

Responsible for paying and receiving teller functions and operations work, requiring

speed, accuracy, meticulousness and sound judgment

Balanced ATM as well as Bank Vault and personal cash drawer.

Processed incoming and outgoing wire transfers, stop payments, telephone transfers

foreign currency and Monthly Bank Certifications.

Assisted with Customer service needs for customers

Made daily outgoing phone calls to obtain services from potential clients.

Performed research on accounts to help assist with legal matters.

Customer Service Representative/Utility - Los Angeles, CA

National Bank of California 08/88 to 10/97

Responsible for the day to day operations as a Merchant Teller Handled a variety of

banking transactions, including: Paying & Receiving transactions, Merchant teller

duties,

Certificates of Deposits, preparing month end certifications of the General Ledger,

prepared money orders and cashiers checks.

Extensive customer service telephone transfers stop payments foreign currency research

and customer inquiries.

Education :

American Institute of Banking:

Seminars on Customer Service, handling the irate customer, Supervision and large currency

transaction reporting.

References:

Available Upon Request.

Contact this candidate