Customer Service Medical Assistant
Resume:
TRENDLE SMITH
Little Rock, AR. 72204
Experienced professional with excellent administrative abilities and a congenial attitude when dealing with customers and others.
QUALIFICATIONS
- Over 10 years clerical experience.
- 9 years customer service experience.
- Proficient in MS Windows, Word, Excel, PowerPoint, and QuickBooks.
- Knowledgeable in ICD-9/CPT-4 coding, scheduling, FoxPro, Labnet, Generations,
Medisoft, NextGen and Medical Manager software’s.
- Self-motivated, efficient, resourceful and reliable under pressure.
- Results-oriented. Effective at dealing with complaints.
- Excels in fast-paced environments.
EDUCATION
Liberty University, Lynchburg, Virginia August 2009-Present
Bachelor of Arts in Education by the end of December 2013.
Eastern College, Little Rock, AR
Medical Assistant and Medical Office (MA) – January, 2007
(GPA 4.0)
CLINICAL INTERNSHIP
Little Rock Diagnostic Clinic, Little Rock, AR. 2006
WORK HISTORY
LiveOps- Independent Sales Contractor 11/08-Present
I contract for two different sales opportunities. The first one is totally commissioned based and I have a sales quota to meet. The second is customer service and sales based, where I upsell products to enhance the customers usage of the product they are purchasing. I consistantly reach my quotas for each of these positions.
Arise- Independent Contractor 3/10-Present
I currently contract for a travel agency on a chat platform were I sale upgrades on travel packages, make reservations, and renew memberships.
Practice Plus/Dr. Melnyk’s Office- Office Representitive 04/09-05/10
Checks patients in/out, collecting co-payments/deductibles, answers telephones, schedules appointments and filing, faxing, mailing letters, filling pharmacy refill request and other duties as requested.
Baptist Health Medical Center- Unit Secretary 06/07-05/10
Heavy phones. Maintained and ordered medical supplies. Scheduled patient appointments and lab test. Registered incoming patients, entered procedures and charges. Collected, stored and retrieved patient data/charts. Transcribed physician orders accurately and in a timely manner. Processed patients admissions and discharges.
Little Rock Diagnostic Clinic- Medical Assistant 01/07-06/07
Fulfilled basic patient assistance for 40 to 45 patients per day in this very busy office. Handled full range of medical secretarial duties-scheduling, billing, insurance, collections Responsible for the filling of patient prescriptions. Assisted with minor biopsies and administered patient injections, performed X-rays, but also assisted with lab; i.e., blood draws, urinalysis test, blood sugar test. Scheduled appts, checked patients in/out; Pre-Certs, referrals, pull/file charts. Took patients to rooms.
G C Services Inc.-Customer Service Rep. 04/04-12/04
Setup accounts, activated cards, investigated account fraud, Explained card benefits, advised customer of account activity. approved credit increases.
The Employment Ladies- Receptionist/ HR Assistant 05/03-12/03
Scheduled interviews, setup applicants for physicals and drug testing. Performed employment verifications and background checks.
Cingular Wireless-Customer Service Rep. II/ Tech Support 12/00-3/03
Answered question about customer rate plans, changed plans, reconciled bills and handled disputes. Filed insurance claims. Troubleshot phones and other equipment, Set up new accounts.
Southwest Regional Development Dist.-Receptionist/Secretary 1997-1998
Answered phones. Distributed mail. Filing, typing, helped customers with applications, created resumes. Sent out newsletters and correspondences.
Redbird Taxi Cab Co.- Secretary 1993-1995
Answered phones,filed, typed and dispatched cabs, preformed general payroll duties.
References upon request
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