Manager Training
Resume:
Tanya Davis
Allenstown NH *****
***********@*****.***
Experience 2/09-Current Affiliated Computer Services, Concord, NH
Business Analyst/Subject Matter Expert – Provider and Contact Management
Analyze system software and Commercial-off-the-shelf system components for possible modifications, issue
resolution, and performance accuracy.
Perform modification impact analysis and communicate to client management and key stake holders.
Query multilevel system tables and sub-tables for adhoc information management and analysis
Serve as a liaison for operations staff, technical staff, and client staff regarding requirements for system
performance and design.
Learning and Development Manager
Managed the activities involved in the design, preparation, delivery and needs assessments for training and
development programs
Developed methods for evaluation of program effectiveness
Learning and Development Consultant
Produced innovative cost-effective, blended learning solutions that achieve business objectives
Wrote clear and effective content at the appropriate level to communicate complex ideas to diverse audiences.
Facilitated train-the-trainer sessions ensuring consistency between facilitators and adherence to lesson plans.
Designed and prepare comprehensive reports and analyses of development and training outcomes.
Provider Relations Specialist
Developed and implement provider focused content for the new NH MMIS Health Enterprise Portal
Researched, Developed, and wrote deliverable documents such as call scripts, manuals, and project plans
Participated in development forums with company executives and client participants
8/06-10/08 Lincoln Financial Group, Concord, NH
Distribution Gateway- Licensing Termination Specialist
Reviewed Agent Licensing for compliance standards
Determined licensing and appointment dispositions
Processed and maintained license terminations on the company and state levels.
Document Imaging/Retention- Senior Administrative Professional
Performed, monitored, and reported monthly audit quality results
Maintained current and corrective training for team of 11
Implemented cross training and new hire training plans
Supervised team during Team Leader absences as needed
Proficiencies Oracle, Clear Quest, Rationale, Microsoft Office, Captivate, Sharepoint, Xerox Health Enterprise
Education Southern New Hampshire University, Manchester, NH
Bachelor’s Degree in Business Administration - anticipated 2013
Pembroke Academy, Pembroke, NH
Awarded Diploma in General Area of studies, 2001
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