Manager Customer Service
Resume:
Okeechobee, Florida
E-mail *************@*****.***
D.A. Stephenson
Objective To obtain employment utilizing management performance in all facets of business administration and operation in public and private sectors in a team oriented environment with opportunities to pursue personal and professional growth.
Education 1978-1981 Warren Central High School Indpls, In
Math/English
Work Experience
2012-Present Berryfield Hotels, LLC
Acquisitions*Evaluations
General Manager Atlanta, GA
Pier II Resort-Okeechobee, Fl
All functions and operations of a foreclosed or receivership Hotel’s to selling the property with a profit. I have operated 2 properties for them, from taking over property at the being or going in after take over and operating the Hotel. From hiring me a good team, terminating, Schedules, Budgets, Profit & Loss Reports, Accounts Receivable, Account Payables, Payroll, AR Accounts. Getting new corporate accounts, Sales, remodeling the run down properties. Opening new Vendor accountants, Approving all direct bill accounts. Training all employees for their position and training on safety issues.
2008-2012 GF Management Phil., PA
Leaders in Hospitality Mgmt.
Acquisitions*Evaluations
General Manager
All functions and operations of a foreclosed or receivership Hotel’s to selling the property with a profit. I have operated 9 properties for them, from taking over property at the being or going in after take over and operating the Hotel. From hiring me a good team, terminating, Schedules, Budgets, Profit & Loss Reports, Accounts Receivable, Account Payables, Payroll, AR Accounts. Getting new corporate accounts, Sales, remodeling the run down properties. Opening new Vendor accountants, Approving all direct bill accounts. Training all employee for there position and training on safety issues.
2003-2008 Clarion Hotel & Conference Center Indpls, In
Front Office Manager
All functions of the front desk, Scheduling, terminating, Hiring, All guest complaints, Group Reservations, Single Reservations, daily Deposits, Direct Bills, (Billing), Over looking Night Audit. Switchboard, Sales & Catering, Booking large Groups, Over Nights Rooms & Meeting Rooms Along w/Food, & Beverage.
2001-2003 Action Brace & Prosthetics Indpls, In
Office Coordinator
Billing Insurance claims, Billing Medicare & Medicaid, Posting all payments, Accounts receivables & payables, Setting Appt., All ordering for production, Multiple phone lines, Collection accounts
1997-2001 Holiday Inn Airport Indpls, In
Property Accountant
Accounts Receivables/Payables, Balancing Credit Cards & depositing them. Daily Banks Deposits. Posting all Cash/Checks to accounts, Collecting on past due accounts, Processing Charge Backs, Auditing all Cash Banks thru out the Hotel.
1995-1997 Quality Inn South Indpls, In
Front Office Manager
All functions of the front desk, Scheduling, terminating, Hiring, All guest complaints, Group Reservations, Single Reservations, daily Deposits, Direct Bills, (Billing), Over looking Night Audit. Switchboard, Collection Accounts
1993-1995 Radisson City Centre Hotel Indpls, In
Accounts Payable/Head Cashier
Accounts Receivables/Payables, Balancing Credit Cards & depositing them. Daily Banks Deposits. Posting all Cash/Checks to accounts, Collecting on past due accounts, Processing Charge Backs, Auditing all Cash Banks thru out the Hotel. Doing check run, Balancing check Book.
1985-1993 Ramada Inn (Beech Grove) Indpls, In
Front Office Manager
All functions of the front desk, Scheduling, terminating, Hiring, All guest complaints, Group Reservations, Single Reservations, daily Deposits, Direct Bills, (Billing), Overlooking Night Audit. Switchboard, Collection Accounts
Salary Requirements: Benefit Package (Insurance, Holiday Pay, vacation time.) $30,000.00-$40,000.00
References:
• Chuck Wright-Controller @ Radisson City Centre
• Doug Allison-General Manager @ Crown Plaza downtown
• Marissa Hadley-General Manager @ The Clarion Hotel
• Jacob Graham-Regional Manager of Operations @ GF
Strengths Multi tasking, Account Receivables, Customer Service, Switchboards, Spreadsheets, Cutting cost where ever possible.
Contact this candidate