Customer Service Data Entry
Resume:
Virginia Garcilazo
San Bernardino CA 92410
************@*****.***
Skills: Fluent in Spanish and English, Data Entry, Scheduling, Micro Soft word, Excel
Computer-literate performer covering a wide variety of applications, IDX, Passport,
Dashboard, Pro Max, Chaise, Meditech. ADIS, Typing 40 wpm.
Customer Service Representative/ Office Clerk Dec 2012 to April 2013
Kimco Staffing Temporary Agency, San Bernardino CA 909-***-****
• Customer Service; acknowledged, smile and greet patients upon
arrival/dismissal.
• Answered and screened phone calls forwarded to appropriate departments.
• Data entry and other administrative tasks as assigned.
• Made copies, sent out faxes, scanned documents
• Called Members to change or Cancel appointments
• Mailed members receipts and membership cards in a timely manner
Receptionist Aug 2011 to Nov 2012
New Hope Board & Care, San Bernardino CA 92410 909-***-****
• Customer Service
• Respond to residents questions and or concerns according to Policies.
• Answering and screened telephone calls
• Scheduling appointments and Confirming appointments.
• Following up on no shows/cancellation of Appointments
• Chart filing
• Cash Handing
• Check voicemail on daily basis
• Maintained a clean and friendly waiting area for residents
• Performed and under took such other duties and responsibilities as were
requested of me by my Office Manager.
Referrals Coordinator June 2009-March 2013
T & T Staffing Temporary Agency, Riverside CA 951-***-****
• Answered phones and provided Patients with updated information on their
referral statues.
• Checked benefits on line for Durable Medical Equipment, eligibility and co-pay %.
• Submitted on line referral for Physicians Health Network and McKinley Medical
groups in Lokita Website.
• Entered referral information into United Family Cares referral tracking system.
• Faxed approved referrals to Vendors.
• Scanned clinical notes and attached to referral requests
• Trouble shooting Referrals
• Chart auditing, pulling and filing charts
Admissions Clerk / Referral Coordinator March 2002 to Nov 2008
Loma Linda University Medical Center, Loma Linda CA 92354 909-***-****
• Customer Service; acknowledged, smile and greet patients upon arrival
• Respond to patients questions and or concerns according to HIPPA Policies.
• Answering Telephones
• Collected or verified demographic information on patients 25 to 30 daily.
• Provided Patients with current forms and explained these forms to patient.
• Verified insurance Eligibility & Benefits on line.
• Collected Co-pays and Deductibles via cash and credit cards, providing patient’s
receipts.
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