Customer Service Sales
Resume:
TIMOTHY ALSTON
Jonesboro, Georgia 30238
Career Objective
To secure a challenging position in a growing company where my exemplary
administrative, communicative, and organizational skills can be effectively
utilized
Professional Experience
METLIFE, Alpharetta, Georgia,
June 2007-Present
Structured Settlements New Business Consultant
. Communicate with brokers to establish documentation for structured
settlement process
. Manage case load for existing structured settlements
. Finalize contracts by exceeding industry standards
ALLCONNECT, Alpharetta, Georgia,
September 2004-June 2007
Customer Service Representative
. Enroll new and existing customers in appropriate utility plans based on
availability in their region
. Consistently exceed conversion rate goals established by managers
AUTOMATED DATA PROCESSING (ADP), Alpharetta, Georgia December
2003 - September 2004
Customer Service Representative
. Handled phone inquiries/service issues regarding flexible spending
accounts
BLUE CROSS BLUE SHIELD, Atlanta, Georgia December 2002 - June
2003
Senior Sales Associate
. Provided back up to account managers by maintaining group accounts and
processing requests by brokers, clients and members
. Handled phone inquiries/service issues regarding group plan designs,
bills and benefits in a proactive/consultative manner
. Assisted in achieving sales objectives through the retention of existing
groups
. Assumed duties pertaining to account managers on an internal level
BLUE CROSS BLUE SHIELD, Atlanta, Georgia July 2000 - December
2002
Customer Care II
. Provided superior quality customer service by ensuring timely resolution
of member and provider inquiries
. Utilized technical skills to provide accurate information concerning
benefits, contracts and claims
. Performed continuous work flow of health care coverage from a customer
care perspective
JEWELRY LAND OUTLET, Atlanta, Georgia November 1998 - July
2000
Sales/Marketing Associate
( Supervised and trained new employees
( Implemented marketing strategies to increase sales
( Tracked daily inventory and processed jewelry repairs
BILL SEIDLE'S MITSUBISHI, Marietta, Georgia October 1997 - April
1998
Sales/Marketing Consultant
( Advised customers in major automobile purchasing decisions
( Served as a sales liaison between management and customers
( Designed automobile advertisements and marketing plans
FINLAY FINE JEWELRY, Atlanta, Georgia November 1994 -
November 1996
Sales Specialist
( Served in an assistant managerial capacity while acting as a liaison
with headquarters
( Organized and supervised sales events while assisting customers in
making major purchasing decisions
( Tracked sales operations and monthly inventory
BASE EXCHANGE, Dobbins Air Force Base, Georgia May 1994 - July 1994
Sales Associate/Representative
( Assisted immediate supervisor in the organization and supervision of
special sales events
( Performed weekly and monthly stock inventory and set-up visual displays
ART INSTITUTE OF ATLANTA, Georgia May 1993 - December
1993
File Clerk
( Supervised placement and proper maintenance of student files while
performing other administrative duties such as: data entry, generating
correspondence, preparing/routing mail, copying, and answering phones
UNITED STATES MARINE CORPS, Camp Pendleton, California September 1987
- February 1993
Personnel Administrative Clerk
( Performed a variety of administrative duties such as: data entry,
preparing/processing outgoing mail, mail processing and distribution,
copying correspondence, supervising office inventory/supplies, and filing
( Supervised executive military personnel travel arrangements for
department
( Provided supervision of subordinate activities, including administrative
and field duty
Education
ATLANTA M ETROPOLITAN COLLEGE August 1998-
April 2000
ADVANCED CAREER TRAINING December 1996 -
April 1997
COMPUTER SPECIALIST PROGRAM, Atlanta, Georgia
Successfully completed 504 comprehensive course hours in the use of
Microsoft technology/programs, including: Microsoft Word, Excel, Access,
PowerPoint, Corel WordPerfect. Received training in proper office
procedure/technology and career planning.
UNITED STATES MARINE CORPS July 1987 -
September 1987
PERSONNEL ADMINISTRATIVE CLERK COURSE, Camp Johnston, North Carolina
Successfully completed ten weeks of intense training in personnel
administrative procedures, typing/data entry, and office
procedure/technology
Leadership Endeavors/Training
Served in Desert Shield/Storm; Served as a religious lay leader;
successfully completed training at Non-Commissioned Officers Leadership
School
Honors Received (Military)
National Defense Service Medal; Kuwait Liberation Medal; Certificate of
Commendation; Meritorious Mast; Navy Unit Commendation; Sea Service
Deployment Ribbon; Good Conduct Medal
Computer Skills
Microsoft Word, Excel, Access, PowerPoint, Corel WordPerfect
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