Customer Service Manager

Andrea Lewis

**** "G" Street, Lorain, OH *****

Cell: 440-***-****

***********@*****.***

Summary

Technical Resource Manager/Senior Recruiter with unmatched problem solving strategies and over six

years experience working under pressure and producing results quickly and successfully for clients

while maintaining a positive attitude and elite customer service.

Highlights

Full life-cycle recruiting Local and nationwide recruiting

Cold calling Background and Drug screening checks

Office management Interviewing

Superb customer service Superior level multi-tasking

Multi-line phone system Microsoft Office

Human networking Motivated

Accomplishments

Managed recruiters through high level stress deadlines and large scale deployments for IBM and DELL

which resulted in additional business and projects.

Experience

Go2IT Group vendor for World Wide Tech Services (WWTS) April 2007 to April 2013

Technical Resource Manager/Senior Recruiter

Westlake, O H

*National and local recruitment of computer technicians and IT candidates for Fortune 1000 corporations

through IBM, DELL and APPLE, medium-size and start-up companies.

*Conducted reference and background checks on all job applicants.

*Developed creative recruiting strategies that met anticipated staffing needs and client requests.

*Cold calling using various resources, including but not limited to Monster, Careerbuilder, Dice and

multiple social networks.

*Managed all phases of recruitment, including defining hiring management needs and posting available

positions.

*Recruitment for various positions across multiple sites nationwide specializing in remote and

hard-to-fill locations.

*Built social networks to locate qualified candidates.

*Conducted more than 1000 interviews each year for both in house and contract candidates.

*Managed all aspects of the employee life cycle process, including on and off boarding.

Chapman's Food Mart May 1992 to A pril 2007

Store Manager

Lorain, OH

*Managed all employees in regards to daily business operations

*Balance daily revenue and responsible for all payroll functions

*Ordering & invoicing

*Implemented new menu

Education

Lorain County Community College

High School Diploma: Business Administration

Elyria, OH, United States

Contact this candidate