Customer Service Accounting

CAROLYN Y. HALL

** ********** ***** ****: 678-***-****

Dallas, GA 30157 *******@*****.*** Cell: 678-***-****

STAFF ACCOUNTANT

Bachelor of Arts Degree in Accounting

Efficient, detail-oriented and highly organized professional with 14 years of experience in

handling all aspects of accounting. Able to multi-task and work effectively in challenging

environments. Thorough knowledge of QuickBooks, proficient in MAS 90 and Coins accounting

software. Experienced in Microsoft products such as: Word, Excel, XP and Microsoft Office.

Additional areas of expertise include:

General Ledger Bank Reconciliations Customer Satisfaction

Financial Statements Journal Entries Analytical & Problem Solving Skills

Accounts Payable Analyzing/Reporting Client Relationship Management

Accounts Receivable Auditing/Inventory Individual & Corporate Income

Taxes

PROFESSIONAL EXPERIENCE

Cozy Floyd's, Hiram, GA Sept. 2010-Present

Accountant

• Maintain balances and receipts for all business transactions.

• Purchase inventory and process online payments from vendors.

• Make daily deposits and maintain petty cash account balances.

• Maintain employee vacation time.

• Prepare company income taxes.

• File quarterly tax and wage reports with the

Hiram High School, Hiram, GA Aug. 2008-Jun-2010

Para Professional

• Assigned to work with individual students or small groups within the ESEP

department.

• Reinforced learning materials and skills and also helped maintain appropriate

behavior within the classroom.

• Assist in devising special strategies for reinforcing learning materials and skills.

• Monitor work, correct papers and supervise curriculm-based testing and make-up

work.

• Performed clerical, clasroom and maintenance and instructional duties as assigned

by lead teacher.

Global Mortgage Services, Dallas, GA Jan. 2004-Aug 2008

Senior Accountant

Manage payroll processing, including timesheets and payroll reports. Assist with new-hire set

up by processing paperwork to establish employees in Corporate Payroll system.

Handle up to 10 bank accounts. Perform A/P, A/R and G/L duties as well as bank

reconciliations.

Maintain accurate and comprehensive contracts database for over 100 clients.

Calculate interest rates, principal, payments, taxes and insurance.

Prepare annual taxes including Schedule Cs and profit and loss statements.

Ensure all files are in compliance with federal and state regulations.

Global Tech Financial Services, Atlanta, GA Feb. 2003 – Dec. 2003

Loan Originator/Processor

Processed various mortgage loan applications; evaluated income vs. debt ratios and asset

portfolios.

Managed daily loan processing duties. Evaluated customers’ W-2s and income profiles.

Assisted customers with credit rebuilding in order to obtain financing and lower interest

rates.

Twinkle Time Child Care & Development Center, Marietta, GA Jan. 2000 – May 2002

Senior Staff Accountant

Handled daily accounting duties including processing of vouchers, invoices, checks, reports

and other records.

Reconciled bank statements and recorded transactions into subsidiary ledgers.

Prepared individual as well as company federal and state tax returns.

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CAROLYN Y. HALL Page

Two

PROFESSIONAL EXPERIENCE (Continued)

C.W. Matthews Contracting Company, Marietta, GA Oct. 1998 – Dec. 1999

Cost Accountant

Supported 10 executives and directors with general accounting duties, including analyzing

financial information detailing assets, liabilities and capital. Prepared balance sheets and

income statements.

Audited and processed more than 40 jobs each month.

Identified problems, and implemented corrective actions to increase efficiency.

Decreased work load by 20% by increasing data entry productivity.

Handled all cost and revenue for roadway division.

A.R.C. Software, Marietta, GA May 1998 – Aug. 1998

Accounting Internship

Maintained various accounts. Substantiated business transactions by compiling, sorting and

filing

invoices and checks.

Distributed marketing information for software products.

Equifax Credit Bureau, Marietta, GA Oct. 1994 – April 1995

Customer Service Representative

Handled incoming customer telephone calls and mail-in inquiries regarding credit report

services.

Assisted customers with credit issues, recommended solutions and successfully handled all

complaints.

Recognized for maintaining high standards of excellence; Provided personalized attention and

maintained customer satisfaction.

EDUCATION

Kennesaw State University, Kennesaw, GA

Bachelor of Arts: Accounting Aug. 1998

ADDITIONAL TRAINING

Capstone Institute of Mortgage Financing Jan. 2003

Completed mortgage program

References and Supporting Documentation Furnished upon Request

Contact this candidate