Customer Service Representative

Melissa L. Newton

***** ********* **.

Manchester, Maryland 21102

717-***-**** . Email: ***************@*******.***

OBJECTIVE

To obtain a position in a professional office environment that utilizes my

customer relations experience and organizational skills. I am seeking a

company that offers a team oriented atmosphere with opportunities for

career advancement. Each opportunity given helped me advance and learn

my profession I am a dedicated worker and loyal to a company that can

provide me the opportunity to grow.

PROFESSIONAL EXPERIENCE

The Loft at Ann Taylor, Hunt Valley Maryland Sept 4, 2012 - Oct

2012 (not enough hours)

Part Time Sales Associate

. Responsible for making sure store is clean

. Merchandise is stocked and tidy

. Making sure clients have dressing rooms available and clothes

presented neatly

. Providing excellent Customer Service.

Lifetime Brands, York PA

Seasonal Customer Service Rep

. Process customer orders via website and catalog

. Customer inquiries regarding issues concerning shipments

. CS Suite

. Ecometry experience As 400

. Patzgraff SAP interface

. Strong mathematics skills

. Excellent communication skills

. Able to resolve customer issues quickly and professionally

Giant, Shrewsbury, PA

April 2009 to Aug 2010

Part time Cashier

. redeem vouchers for various store items

. Provide customer service answering customer inquiries.

. Excellent cash handling skills evidenced by cash drawer regularly

balances to the penny and has never been off by more than $0.25.

Keller Williams Keystone Realty, York, PA

Realtor October 2008 to January

2009

. Licensed in Pennsylvania & Maryland

. License currently held in escrow.

Exit-Eagle Realty, York, PA

Realtor January 2008 to October

2008

. Licensed in Pennsylvania & Maryland

MBNA America, Hunt Valley, MD

Customer Service Representative October 2000 to July 2001

. Responded to customer inquiries regarding credit card issues

. Promoted products to customers

Creditrust, Woodlawn, MD

Collector December 1997 to October

2000

. Negotiated settlements and arranged payment schedules for customers

with delinquent charged off credit card debt.

. Achieved top collector status and promoted to highest volume team soon

after Creditrust went public in July of 1998.

. Earned and maintained position as one of the top 16 collectors in the

company.

Receivable Outsourcing, Inc., Timonium, MD

Collector January 1997 to August

1997

. Collected outstanding medical bills and gathered insurance information

on billable accounts including posting payments to patient's accounts.

National Credit Management Corp., Hunt Valley, MD

Collector July 1996 to January 1997

. Collected outstanding medical bills and organized information for

utilization in medical billing.

. Utilized automated dialing system (Voicelink) and Automated Payment

System (APS), which accepted checks for payment transmitted via phone

line.

EDUCATION

Towson Catholic High School, Towson, Maryland. Sept 1984 to June 1988

Immaculata College, Immaculata, Pennsylvania. September 1988 to December

1989

Completed 3 semesters of study.

Catonsville Community College, Catonsville, Maryland. 1 year completed.

COMPUTER and TECHNICAL SKILLS

Proficient in Microsoft Windows and Word.

Internet literate.

Adept in use of Automated Payment Systems (APS)

AWARDS

Employee of the month, January 1996, Receivables Consultants, Incorporated.

Employee of the month, March 1993, Broadmead Retirement Community.

Customer Service Awards, June and July 2001 at MBNA for outstanding

customer service.

PROFESSIONAL ASSOCIATIONS

. Realtor Assoc of York and Adams counties

. PA Association of Realtors

. National Association of Realtors

COMMUNITY INVOLVEMENT

. Habitat for Humanity

. Buyer Seminars through the Housing Alliance of York

. Junior Achievement volunteer

Contact this candidate