Customer Service Manager

Erika Soto 518-***-****

** *********** *****, ****** ** 12110 *********@*****.***

Professional Profile

I would like to obtain a billing/coding position within the medical field that will utilize my skills, and

expand my knowledge. Although I am new to the field I am excited to work with and grow in the

healthcare field.

1. Anatomy & Physiology 2. Managed Care

1. CPT Coding 2. MS-Excel

1. ICD-9 Coding 2. Documentation

1. Hospital Billing 2. Multitasking

1. Medical Terminology 2. Detail Oriented

1. Payment & Collection 3. Customer Service

2. Health Insurance Forms 4. Medical Manager

Professional Experience

As of right now I am enrolled at DeVry University and look forward to taking my AHIMA

coding certification exam.

Northeast Health, Northern Blvd, Albany NY

11/2011- Present

Primary Care Billing

Responsibilities:

• Handle billing for the Northeast Healthcare Primary Care Doctors

• Recently started handling all the secondary billing for the surgeons

• Work spreadsheets

• Process write offs

• Process patents accounts

• Customer service, explain billing and answer questions for patients

I am currently responsible for all primary care billing and processing for Workers Comp, No

Fault, Wellcare Insurance, and all in house financial aid. I have also worked Medicare billing.

New York Oncology Hematology, Clifton Park, NY

2011

Externship for medical billing and coding

Responsibilities:

Pull EOB’s

Look up claims from insurance companies

Work spreadsheets

Wal-Mart Warehouse, Sharon Springs NY

2005-2009

Orderfiller

Responsibilities:

1. Processed orders

1. Packed boxes

The Econo Lodge, Richmontville NY

2004-2005

Office Manager

Responsibilities:

As an office manager I managed all employees, directed them and seeing

their jobs were done efficiently. Also making schedules, filling open shifts

due to call ins. Keeping payroll to process checks. In the event of a

problem using customer service to provide happy customer. At times

answering phones and booking rooms. I also worked with Choice Hotel to

coordinate administrative support activities.

Price Chopper, Cobleskill/Schenectady, NY

1997-2004

Achievements:

1. Started as a cashier and was promoted to Customer Service office.

1. From Customer Service office I was promoted to Frontend Supervisor

Responsibilities:

Count Money

Cash Checks

Customer Service

Manage other employees

Education

DeVry University

Online bachelor’s degree in Business Administration, majoring in Health and Human

Services

07/2013

Branford Hall Career Institute, Albany, NY

Medical Billing and Coding

07/2011

References

References are available upon request.

Contact this candidate