Business Analyst

Profile

IIBA & PMP Certified, Business Analyst with 10+ years in the Information

Technology (IT), Marketing, Banking, Education and Health industry with the

ability to conduct research, effective analysis, design, develop, test and

implement key solutions, resulting in significant business efficiencies and

better customer experience.

Key Skills and Core Competencies

Business (BABoK) Problem Solving Testing Technology

Analysis Process Mapping and Analysis User Acceptance

Software Project Testing (UAT) MS Project & Visio

Development System Modeling Management Test Plan MS Access

Life Cycle GAP Analysis Test MS Office

(SDLC) Enterprise Risk Analysis Scripts/Cases SharePoint

Agile & Analysis Change Manual testing Wireframes

Waterfall Data Modeling Management Requisite Pro

Methodologies User Stories Re-engineering

Requirements and Scenarios

Analysis Use Cases & UML

Diagramming

Scrum

Technical Skills

C++, Visual Basic, HTML, XML, SPSS, Windows, Linux, UNIX, SQL and MS Excel

data manipulation

Professional Traits

Business Analyst (Contract)

VHA Home HealthCare Toronto

July 2012 - Mar 2013

Project - Integrated e-Health Record

Created an integrated/common client Electronic Health Record (EHR) and a

mobile solution with improved access to information for data mining

purposes.

. Involved in project initiation to help clarify and formalize the

project goals, objectives, and scope

. Executed assigned work packages on time, within budget, and with

quality, as agreed to by Project Manager and the Sponsor

. Elicited, analyzed and documented business and user requirements

(BRD) from stakeholders through interviews, workshops, brainstorming

sessions, focus groups, job shadowing, task and workflow analysis

. Consulted and coordinated with stakeholders to design and map

business processes and business rules

. Collaborated and communicated with the external business functions

and technology teams to analyze the needs and functional requirements

. Performed Business Process Analysis (Process Mapping) and designed

the As-Is Business Process Flows using Visio by performing document

analysis and job shadowing with the field staff

. Performed Gap Analysis to know the gaps between the As-Is process and

the system (MobiCare); lead process re-engineering post gap analysis

. Validated and translated business requirements into technical design

and functional specifications (Technical Design Document)

. Designed the To-Be UML Activity Diagrams to understand the

functionality of the Mobicare Application

. Documented the system requirements specifications (SRS) which included

the functional and non functional requirements

. Created System Use Cases to show how the users will be interacting

with the system

. Created Test Plans and Test Cases and validated it during the testing

phase

. Evaluated the effectiveness of electronic health record application

using performance indicators provided by VHA Home HealthCare

. Prepared presentations to communicate findings with recommendations to

senior business representatives

Lecturer

Jan 2010 - June 2010

Methodist University, Nairobi Campus, Kenya

Subject taught:

. Human Computer Interface

. Object Oriented Programming

IT Manager

July 2007 - June 2010

Faircrest Systems and Technologies, Kenya

. Conducted feasibility study and raised a proposal on the viability of

starting a commercial college which resulted into Faircrest Institute

of Technology (F.I.T)

. Lead the planning and implementation of project

. Facilitate the definition of project scope, goals and deliverables.

. Involved in the procurement process of hardware and software, Request

for Proposal (RFP) creation and vendor selection.

. Involved in Curriculum writing for the Institute.

. Participated in the recruitment of trainers'.

. Studied market trends to recommend continuous improvements

. Ensured the smooth running of the IT department.

IT consultant and support

Jan 2003- April 2007

Molo Mount Mineral Water Ltd, Kenya

. Participated in the procurement of software and hardware

. Installed computer hardware and software for the organization

. Designed and maintained the company online integral

. Trained staff computer fundamentals and Accounting

package(QuickBooks)

. Ensured the smooth running of office equipment.

IT Support Specialist III

Jan 2000 -May 2002

Bank of America, GA, United States

. Provided customer service support through the transition phase from

paper based to electronic applications

. Trouble shooted and analysed documents to obtain required information

to ensure adherence to company guidelines and standards (Business

Rules/Business Policy)

. Prepared credit applications for decision making process and credit

approval by credit officers

Sales Representative

June 1999 - Dec 1999

Dial America Marketing, Inc., TN, United States

. Contacted clients regarding available products and services

. Promoted to sales verification

. Managed conflicts on a daily basis with customers

. Delivered superior customer service by handling inquiries from

customers via telephone regarding buying policy resulting to ensuring

compliance to the organization standards and improved performance

Personal Traits

. Exceptional research, information gathering skills

. Excellent facilitation, negotiation, and communication skills

. Team player with strong analytical, problem solving and decision-

making skills

. Develop and maintain strong relationship with business partners and

internal/external team members

. Able to communicate complex technical problems and solutions in clear,

simple language which can be understood by both technical and non-

technical audiences

. Able to multi-task and work effectively in a fast-paced environment

with conflicting priorities

. self-starter, result-oriented and flexible

Education

Information System Business Analyst - Post Graduate Program

Dec 2012

George Brown College Toronto, ON

M.Sc. Information Systems

Dec 2012

University of Nairobi, Kenya (Thesis: Intelligent Back off system for WLAN)

Computer Science Diploma

Dec 1998

Strathmore College, Kenya

B. Sc. (Mathematics & Chemistry)

Dec 1997

Jomo Kenyatta University, Kenya

Certifications, Memberships and Affiliations

PMP and IIBA Certified 2013

Member, Project Management institute PMI 2013

Diploma in Business Analysis IIBA Toronto 2013

Participated and completed Winter Student leadership academy 2012

Member, Institute for the management of Information Systems 1999

Key Achievements

. Developed a Business Plan for a Computer Training Institution in Kenya

resulting in successful project realization.

. Initiated and pioneered networking project for Computer Training

Institution which resulted in state-of-the-art technology, optimization

of resources and overall cost reduction.

. Set up the computer department for a Company (Bottled Water) resulting in

better optimization of the resources.

. Designed and built company's integral online visuals which improved the

company's marketability.

. Part of Business Analyst team that delivered client e-health records and

Mobile charting application for VHA Home HealthCare

Volunteer

. Peel Region, Brampton Ontario, Breastfeeding companion, 2011 to Present

. Bramalea Christian Fellowship, Brampton ON, Child care programme, 2011 to

Present

. George Brown College, Tax Returns Filling and Extra curriculum activities

awareness, 2012

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