IT Director
Resume:
Michael Llaneza
#*G
San Francisco, CA
94132
Mike.Llaneza@gmail.c
om
I am an experienced leader in Information Technology. I have hands-on
technical and management experience in companies of all sizes and from
several industries. My experience includes budgeting, asset management,
email migrations, as well as hiring and managing IT staff. In my free time
I am studying such open source packages as chef for configuration
management. I am the ideal person to be responsible for the care and
feeding of your IT infrastructure. My qualifications include
. Conducted major platform transitions and upgrades, hardware refreshes
and software upgrade rollouts.
. Exceptional vendor relations and purchasing experience
. Experience with working in large and small teams
. Outstanding troubleshooting and creative problem solving skills.
. Experienced in hiring and training employees, supervisors and
managers.
. Delighted to collaborate with other departments on projects
. Extensive experience in creative environments.
. Always current on my paperwork
Platforms managed Unix, Macintosh, OS X Server, Windows XP, Windows
Vista, Windows 7, Centos Linux, RedHat Linux, Ubuntu
Server, Amazon Web Services, Salesforce, SugarCRM, Nagios,
Jira, Google Apps, LAMP web servers (development and
production), ftp, LDAP, OpenDirectory, switched LAN and WAN
support,
Education: Studied towards a BS in Industrial Design at San Francisco
State University, 1993-1996
Computer science at Laney College, Oakland. 1990-1992.
Mechanical Engineering, University of Arizona, 1987-1989.
Experience:
xhypnotic
Game Design
San Francisco, CA
March 2012-current
. Formed independent game studio
. Designed and wrote our first potential product, which is currently in
playesting.
. Some graphic design
Method, Inc.
IT Director
San Francisco, CA
April 2009 - October 2011
. Created budgets and capital expenditure plans
. Planned, proposed and implemented numerous infrastructure improvements
. Planned and implemented companywide asset tracking system and policies
. Implemented a SaaS policy with a migration to Google Apps and Amazon
Web Services
. Managed virtual infrastructure with VMWare
. Implemented numerous business continuity practices and policies
. Conducted training seminars, both in person and remotely
. Administered ticketing system in Jira.
. Worked with other departments to streamline the hiring process,
managed a very rapid turnover of contractors and permanent employees.
Method Inc.
Senior Systems Analyst
San Francisco, CA
May 2008-March 2009
. Managed our development, production and internal servers (OS X, Linux,
Windows 2003) . Email, web, backup, and telecommunications management
and administration.
. Supported OS X and Windows desktops and laptops
. Handled purchasing and vendor relations for the IT department in 3
locations, managed costs and projected requirements.
. Overhauled backup system.
. Enabled Mac users to properly access a Windows QuickBooks server
. Developed standard images for desktops and laptops
TBWA World
Support Manager
San Francisco, CA
April 2002 - August 2007
. Built, configured and maintained our four servers (Windows 2003, OS
X, SuSe Linux, FreeBSD)
. Responsible for user account management, email support, web hosting
and server administration (Win2K3 Server, ActiveDirectory, Novell
NetWare 6.5, Veritas Backup Exec, qmail, Zimbra).
. Developed disaster recovery plans.
. Sarbannes-Oxley compliance.
. Handled desktop (Mac OS X, Win2K&XP) software and hardware issues,
VOIP support (Cisco Unity), and networking (Novell, TCP/IP, AppleTalk,
Apache, OS X Server, intranet, wiki, image library) issues.
. Created and managed standard laptop and desktop images.
. Deployed NAS system built around Apple Xsan
. Supported telecom systems: managed Internet connection, Cisco Unity
VOIP system, Blackberries, Treo's, iPhones.
. Worked with vendors; managed leases, repairs and supply orders; light
supervision and some budgeting.
Genentech Inc.
Helpdesk Analyst
3/2002 - 4/2002
Support for Mac OS and Windows desktops for OS, application hardware,
and networking problems .User account creation for Unix systems and
SecureID.
Modulant Solutions Inc.
Desktop Administrator
San Francisco, CA
7/2001 - 9/2001
. Managed user accounts using ActiveDirectory.
. Directly responsible for 60 PCs and laptops, plus 2 Macs in a Windows
2000 (Win2K) environment
. Deployed network tools for software inventory.
. Automated system to deploy OS patches with SMS.
. Managed Norton AntiVirus Corporate Edition.
Learning Network
Macintosh Support Analyst
San Francisco, CA
2/2000 - 4/2001
. Built, configured and maintained Windows NT server systems.
. User and email administration on Windows NT 4 and Exchange 5.5,
. Planned and implemented internal network security.
. Participated in disaster recovery planning.
. Built configured and maintained Macintosh desktop and laptop systems
. Created library of standardized system images.
. Provided cross-platform integration support for email, ftp, and file
servers.
. Developed a FileMaker database for software license tracking.
University of California at San Francisco
Helpdesk Technician
San Francisco, CA
11/1999 - 2/2000
. Provided support for general PC/Mac troubleshooting, email (Pine and
Eudora), Internet access, and updated documentation.
The Gap
Technical Support Analyst
San Francisco, CA
4/1999 - 8/1999
. Provided support for Macintosh and Windows NT desktops in a
Novell/Lotus environment
. Implemented a system of standard desktop and laptop images.
. Conducted asset tracking survey of the under supported Macintosh
desktops
CAS Systems
System Administrator
Oakland, CA
5/1997 - 2/1999
. Built, configured and maintained servers running Windows and Macintosh
OS.
. Administered email, fileserver and ftp servers (Exchange 5/5.5,
Windows NT4 Server,AppleShareIP )
. Managed backup and reporting systems with Retrospect, FileMaker Pro
and AppleScript.
. Implemented asset tracking system
. Developed disaster recovery plans.
. Hired and supervised helpdesk staff
. Developed automated backup and reporting systems.
. Managed telecommunications services for local, national and global
clients.
. Managed Nortel R11 PBX.
. FileMaker Pro maintenance and troubleshooting.
. Data manipulation and reporting tasks for clients.
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