Engineer Management

CURRICULUM VITAE

Sumanta Kumar Mishra

At/Post-Durgapur

Via-Betnoti Mob-943-***-****

Dist-Mayurbhanj Email-

***************@*****.***

Odisha

*******.******@*********.***

Career Objective

Looking forward a progressive and challenging career in your reputed

organization to gain professional expertise in the field of Information

Technology which will enable me to use my skills and work towards the

achievement of my personal goals, at the same time attending to the

organization's goals.

1. Having 3 years and 4 months of experience in IT Support, experienced

in Network Management, Remote Infrastructure Management, Desktop,

Laptop and Server Support environments.

2. Have the flexibility and initiative to work alone at a project site

and can design and implement IT infrastructure.

3. Customer Handling Capabilities along with Resolve problem and update

the call with in SLA.

Profile:

Enthusiastic, Imaginative, Expertise & Hard working 24 Years unmarried

male, Diploma in Hardware & networking & MCSE & MCA cont. Able to work

independently or in a team producing result in time methodical and

innovative

Educational Qualification

1. Graduation (Arts), North Orissa University in 2008

2. 10+2 Arts from BKB College, Manatri in 2005

3. 10th from Durgapur high school, Durgapur in 2003

Technical Qualification

1. Post Graduate Diploma in Computer Application from Lakhotia Computer

center

Betnoti with 'A' Grade.

2. Diploma in Hardware & networking from CTTC, Bhubaneswar.

3. Pursuing MCSE from IINT, Bhubaneswar.

4. Pursuing MCA from Punjab Technical University.

WORK EXPIRIENCE-3 {KAIZEN CARE, Mach 2011 To till Date in TATA STEEL Site}

Job profile:-

. Providing Hardware and Network support to users of Tata Steel in

Sukinda Locations.

. Managing IT asset inventory, asset acceptance & return by users,

warranty & AMC

of assets, new procurements & vendor management.

. Resolve All IT Support Category Calls Booked in IBM Service Manager a

standard for ITIL Tool Implemented in TATA STEEL.

. Manages Video Conference Equipments and Provide Solutions on Polycom

HD video conferencing and Handling service related troubleshooting of

end users.

. Managing User accounts using Active Directory.

. Active Directory users and groups management.

. Troubleshooting Active Directory replication problems.

. Remote Administration using terminal service, VNC and PC Anywhere

. implemented remote dial up solution for clients

. Lotus installation and troubleshooting

WORK EXPERIENCE-2 {PCS TECHNOLOGY} December 2009 to March 2011.

Job profile:-

. Remote desktop management solution using Real VNC, Net meeting, Team

Viewer etc.

. Mail client support like MS-Outlook 2003, 2007, and Mozilla Thunderbird

and anti-virus support on Symantec Endpoint Protection / Symantec

Antivirus Corporate Edition.

. Managing IT asset inventory, asset acceptance & return by users,

warranty & AMC of assets, new procurements & vendor management.

. Managing networks (LAN & WAN) as network administrator for all

locations. Monitoring all system & software related issues as system

administrator & giving FMS support.

. Troubleshooting of personal computers. On line Support to customers

concerning their computer problems

. Implementing Windows for Workgroups and Windows 95, 98, 2k, XP,

Vista, Win7. Configuration and updating of antivirus software.

WORK EXPERIENCE-1{MICRO COMPU LAB} January 2009 to November 2009

Job profile:-

. Computer assembling and maintenance.

. Troubleshooting hardware and software problems.

. Installing and configuring the peripherals, components and drivers

. Installing software and application to user standards

. Solid understanding of all phases of SMPS and UPS

. Configuring and troubleshooting desktops, laptops and servers

. Familiar with hardware tools like servers, printers, Video

conferencing and networking .

. Handling All Desktop Workstations, Network Printers.

. Responsible for installation, Configuration and Trouble shooting of OS

Like Win XP Professional, Windows 2000 Professional, Windows 2000

Server, Windows-95, Windows-98

Experience:-

. Presently Working as customer support, Engineer under KAIZEN CARE IN

TATASTEEL(Sukinda chromite Mines ) from since March 2011.

. working as FMS Engineer under PCS Technology in India Telecom Infra

Ltd from Dec 2009 to march 2011.

. Working as a System Support Engineer in MICRO COMPU LAB, Bhubaneswar

from January 2009 to Nov 2009.

Responsibility:-

. Computer assembling Troubleshooting hardware and software problems.

. Installation and Maintenance of Desktop and Laptop.

. Installation and Troubleshooting of LAN, Antivirus installation and up

gradation, manage Windows & 3rd party applications.

. Active Directory users and groups management

. Maintaining VC, ERP,SAP, Outlook Configuration.

. Lotus installation & Configuration.

. Documentation of all the work done using Visio, Excel and MS word.

Strengths & Weaknesses

Honesty, Confidence & hardworking are my strengths where as very much

emotional is my weakness.

Language known

English, Hindi, oriya

Permanent Address :

At/po-Durgapur via - Betnoti, Dist - Mayurbhanj Pin757025, Orissa

Date of birth- 7th Sep 1988

Gender - male

Religion - Hindu

Declaration

I do hereby declare that the above mentioned information is true to the

best of my knowledge & belief.

Date:

- Sumanta

kumar Mishra

Place: - Bhubaneswar

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