Customer Service Quality

Patrick J. Lee

**** *. ****** ***, ****** Springs, GA 30122 404-***-****

*******@*****.***

Education

University of Georgia. Athens, Ga

Degree: Bachelor of Arts- Economics

Center for Legal Studies

Paralegal Course: Completed a course in the basics of being a quality

paralegal including research, basic writing, client interviewing, and

other facets of being a good paralegal.

Skills

. Software: Experienced with Microsoft Word, Microsoft Excel, Microsoft

PowerPoint and Photoshop, as well as Mac OSx and Windows 95, Windows

97 and Windows Vista processing systems

. Senior thesis paper required extensive research using court documents

and articles of evidence involving far-reaching Ponzi Scheme.

Experience

Case Assistant, Nall & Miller, LLP

. Manage and organize hundreds of paper files for a variety of clients,

assisting attorneys' preparation for upcoming trials and hearings.

. Update electronic records of each file and organize using an

electronic database.

. Prepare preliminary summaries of new lawsuits for various clients for

attorneys and create new case files for each lawsuit

Paralegal, Clark & Washington, LLC

. Prepare attorneys for bankruptcy hearings and proceedings by gathering

evidence to support motions and work with the Bankruptcy Trustee to

make sure cases were not dismissed.

. Serve as the main point of contact with clients, answering their

general bankruptcy questions and specific concerns.

Intern/Clerk, RAM Law, June 2012-September 2012

. Shadow Robert A. McDonald during court appearances, client interviews,

and depositions

. File motions, deliver discovery, and research relevant law for current

cases

Customer Service Team Member, Red Clay Caf, August 2011-May 2012

. Took meal orders for customers, ensuring a quality dining experience

. Handled up to $500 in cash

Warehouse Employee, Douglas County Board of Education, May 2008-July 2008

. Inventoried, organized and moved large pallets of school supplies to

schools throughout the county

. Provided maintenance for teachers and other Board employees

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