Customer Service Sales Representative

Amanda L. Rossi

** ****** ****** ****: 631-***-****

Port Jefferson Station NY, 11776 Cell: 631-***-****

*************@*****.***

Summary

Well qualified and eager to learn. Experience in a variety of different job

positions, consisting of customer service associate, front end, bookkeeper,

and cashier in local supermarket. Have been with them all throughout high

school and still currently working there. Also, therapeutic recreation aide

in nearby nursing home for four years, and sales representative in retail.

. Personable Customer Service Associate dedicated to providing the

highest level of customer service. Outgoing, and efficient with the

ability to multitask.

. Patient-focused Therapeutic Recreation Aide with over four years

experience working in nursing home facility and getting to know

residents' individual needs, hobbies, likes, dislikes, etc. Very

friendly with families, and made sure residents were happy at all

times.

. Enthusiastic Sales Representative with five years experience. Greeted

customers eagerly, helped find desired merchandise, and suggested what

other items they may need help locating.

. Dedicated Front End and Cashier with five years experience. Helping

customers located food they want to purchase, getting price checks,

correcting register errors, help loss prevention, stop shoplifters,

great ability to multitask, do paper work, and file promptly.

. Newly trained Bookkeeper who leverages initiative and resourcefulness

to deliver excellence in meeting business objectives.

Highlights

Customer Service Associate: Cashier:

- Cash handling accuracy - Responsible with

money

- Loss prevention - Friendly &

outgoing

- Organizational skills - Loss prevention

- Time management

- Multitask

Front End: Therapeutic Recreation

Aide:

- Excellent multi-tasking - Enthusiastic

caregiver

- Strong communication skills - Patient focused

- Personnel training and development - Abides by

infectious

control standards

- Acute and

rehabilitative care

Bookkeeping:

- Complex problem solving

- Strong communication skills

Accomplishments

Customer Service Associate, Front End, Cashier, & Bookkeeping:

. Cross trained in other departments

. Trained majority of new cashiers

. Established strong relationships with customers and employees

. Acknowledged for achievements, promotions, and positive work ethic.

Sales Representative:

. Knowledge of several job positions within store

. Acknowledges for punctuality and being on time

. Strong relationships with customers

Therapeutic Recreation Aide:

. Building memorable relationships with residents and their families

. Familiarity with different diagnosis'

. Filling out resident charts with medical history, diet, and special

needs

Experience

Customer Service Associate, Front End, Cashier, & Bookkeeping:

A&P Waldbaums 9/2008- Current

Setauket NY, US

. Answer phones

. Answer customer questions and addressed problems and complaints in

person and via phone

. Opened and closed store, including counting registers and making safe

deposits

. Helped customers select products that best fit their needs

. Maintained visually appealing and effective displays throughout entire

store

. Oversaw all daily department sales and operations

. Communicated merchandise needs and issues to appropriate supervisors

in timely fashion

. Balanced the needs of multiple customers simultaneously in a fast-

paced retail environment

. Communicated store policy violations to the leadership team in timely

manner

. Built and maintained effective relationships with peers and higher

management

. Processed all sales transactions accurately and in timely fashion

. Issued paychecks to employees on weekly basis

. Sold Western Union, Lottery, and Money Orders

Sales Representative:

Gilly Hicks 10/2009-12/2009

Lake Grove NY, US

. Described merchandise and explain operation of merchandise to

customers

. Operated a cash register to process cash and credit card transactions

. Maintained knowledge of current promotions, policies regarding

payment, exchanges, and security practices

. Recommended merchandise based on customer needs

. Guided customers in choosing items that reflected personal style and

shape

. Explained information about the quality, value and style of products

to influence customer buying decisions

. Replenished floor stock and processed shipments to ensure product

availability for customers

Therapeutic Recreation Aide:

Woodhaven Nursing Home 10/2006-05/2010

Port Jefferson Station NY, US

. Developed patient care plans, including daily/ weekly assessments,

evaluations, and diet changes

. Supported residents with customized teaching tools and cognitive

activities

. Frequently commended for maintaining the safety, respect, and dignity

of residents

. Maintained all confidential personnel files

. Organized, updated, and filed resident records

. Recorded patients medical history

. Transported residents to daily activities i.e. BINGO, parties,

functions, coffee, lunch, dinner, a movie, etc.

. Ensured HIPAA compliance

. Monitored residents with acute conditions

. Maintained resident privacy and confidential information

. Worked as part of team to execute proper safety of residents

. Provided caring companionship to elderly and developmentally disable

residents

. Provided primary resident care and assistance with daily living

activites

Education

High School Diploma: Suffolk County Community College- Liberal Arts

Selden NY, United States

. Still enrolled

. Working to earn Associates Degree in Liberal Arts

. Continuing education desired to take place in health field

Contact this candidate