Customer Service Manager

Heather M. Daley

**** ****** ***

Sacramento, California 95826

Cell: 916-***-****

**************@*****.***

AA.MA

Healthcare Professional

SUMMARY OF QUALIFICATIONS

Over 10 years managing others and influencing production. Punctual,

responsible, ethical, flexible, and adaptable. Perform well during

stressful situations while handling a variety of tasks and personalities.

Demonstrate cool yet firm authority for individuals experiencing emotional

crisis.

Front office skills include: Reorganizing patients files from A-Z,

scheduling appointments, answering multi-line phones.

EDUCATION

AA Degree, Medical Assisting Heald College Rancho Cordova, CA

2012

3.5 Grade Point Average Dean's List

Mohali Medical Associates - Urgent Care Sacramento, CA

2011

Extern

Took patients vitals, roomed patients, re-alphabetized files A-Z.

Performed well under pressure, maintaining superior customer service

on the phones, and in person.

Sterilized tools, sterilized rooms, willing to work in all areas of

the Urgent Care.

Removed stitches, prepped trays for exams and minor surgeries.

EMPLOYMENT

Dr June Yu Paltzer PH.D., ABPP- Neuropsychologist Sacramento, CA

2013

Office Manager

Manage daily operations including Dr's daily schedule.

Performed well under pressure, maintaining superior customer service

on the phones, and in person.

Billing and Marketing

Heather M. Daley

9040 Posada Way

Sacramento, California 95826

Cell: 916-***-****

**************@*****.***

CarMax Roseville, CA

2011-2013

Inventory Associate

. Lead by example demonstrating 100% effort daily. Consistently

dependable; perform at highest levels at all times with a steady

personality. Demonstrate active listening

. Assist sales teams, technicians, auto detailers, and customers. Manage

the personalities and attitudes that come with the pressures of this

kind of work. Keep teams focused and light hearted by gaining trust

and by being a strong communicator.

. Responsible for cosmetic fixes on vehicles such as buffing, touch-ups,

and cleaning of interior and exterior.

Blockbuster Inc. Dallas, TX; Elk Grove, CA

2002-2010

Store Manager

. Manage daily operations; distribute direct assignments to employees.

. Responsible for motivating associates to achieve sales goals, creating

and implementing annual business plans, setting store goals.

. Recruit, Hire and Train employees.

. Ensure proper cash controls and loss prevention procedures are in

place and followed per company standards.

Target Dallas, TX

2001-2004

Level 2 Assistant Manager

. Responsible for Electronic Department

. Engaged eye contact and customer service with customers to ensure

repeat business and to improve loss prevention scores.

. Demonstrated outstanding product knowledge. Communicated with

customers and staff.

. Followed corporate, departmental, and store procedures.

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