Customer Service Medical Assistant

DeYona Charise Hall

*** ********* ** ** *****: 202-***-****

Washington, DC 20011 Cell: 202-***-****

**********@*****.***

Professional Summary

Administrative support professional and Medical Asst experienced working in fast-paced

environments demanding strong. Organizational, technical, and interpersonal skills. Highly

trustworthy, ethical, and discreet; committed to. Superior customer service confident and poised in

interactions with individuals at all levels. Detail-oriented and resourceful in completing projects;

with the ability to multi-task effectively.

• Customer Service & Relations

• Word Processing & Typing

• Computer Operations

• Accounts Payable/Receivable

• Filing & Data Archiving

• Office Equipment Operation

• Telephone Reception

• General Accounting

• Problem Solving

Licenses

CMA-CERTIFIED MEDICAL ASSISTANT

First Aid Certification

CPR Certification

Licensed/Certified Home Health Aide

OSHA

“Rewards” Holy Cross Hospital- “Customer Service Excellence Honor Roll” 2013

Skill

Highlights

● Strong work ethic ● Customer service

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Excellent problem solver Medical clinical procedures

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Leadership skills Obtaining/charting vital signs

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Team player with positive attitude Large cash/check deposits

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Resourceful and reliable Shipping and receiving

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Multi-tasking Telephone inquiries

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Good written communication MS Windows proficient

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Office support (phones, faxing, filing) Phlebotomy knowledge

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Excellent verbal communication Administrative support

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Medical Terminology Microsoft Office skills

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Knowledge of anatomy/physiology Patient scheduling

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Hospital inpatient and Patient charting

● outpatient records

● Electronic Medical Record (EMR) software

● Patient referrals

● Clinical experience

● Medical Assisting

Professional Experience

HOLY CROSS HOSPITAL

ENVIROMENTAL SERVICES AIDE SLIVER,SPRING

MD

• Performs detailed cleaning of designated patient areas

(rooms, individual lavatories) exam rooms, nursing

stations, public areas (restrooms) and ancillary areas

on a specific floor or may perform cleaning in

specialized areas, using a seven step cleaning

process. The worker utilizes wheeled and hand held

cleaning equipment; elevator access within an eight

story hospital and linoleum flooring.

HMI Home Health Agency April 2011 to June 2012

Home Health Aide

WASHINGTON, DC

● Provide light housekeeping and homemaking tasks such as laundry, change bed linens, shop

for food, plan and prepare meals.

● Help clients get out of bed, bathe, dress, and groom.

● Accompany clients to doctors' appointments or on other errands.

● Provide some basic health-related services, such as checking patients' pulse rate,

temperature, and respiration rate.

● Help with simple prescribed exercises and assist with medications administration.

● Occasionally, change simple dressings give massages, provide skin care.

Stand Lead

Assisted customers with food selection, inquiries and order customization requests. Demonstrated

integrity and honesty while interacting with guests, team members and managers.

Greeted customers and provided excellent customer service.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Computed sales prices, total purchases and processed payments.

Washington Eye Specialists August 2009 to October 2009

Medical Assistant

● Prepared and attached all required claims documentation including referrals, treatment

plans or other required correspondence to reduce incidence of denials.

● Recorded and filed patient data and medical records.

● Scheduled patient appointments.

● Completed registration quickly and cordially for all new patients.

● Read and recorded temperature, pulse and respiration.

● Monitored vital signs, such as blood pressure and pulse.

● Observed and documented patient status and reported patient complaints to the case

manager.

● Performed clerical duties, such as word processing, data entry, answering phones and

filing.

.

Education and Training

VMT Education Center 2011

HEALTHCARE

Home Health Aide Certification, Nursing

WASHINGTON, DC

Everest Institute 2009

HEALTHCARE

Medical Assistant Technical Diploma/ CMA

WASHINGTON, Washington DC

Young America Works PCS High School Diploma WASHINGTON, DC 2008

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