Customer Service Quality Assurance
Resume:
Cheryl A McGettigan
Stratford, NJ 08084
*******@*******.***
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Objective
Obtain a position at a company where I can maximize my professional drafting and
design skills. My experience in the Engineering Industry as well as
Retail/Customer Service would be an asset to any firm.
Summary
I have 30+ years of experience as a Senior CAD Technician & Designer in industries
including Traffic, Power, and Industrial Engineering. My experience as a Cashier,
Customer Service Associate in Miscellaneous Retail, Management, and Related
Services, compliments my professional approach to my work ethics.
Experience
ACCU Staffing Services, Vineland, NJ
Dec. 2012 to Present
CADD/Drafter
Provided design and drafting services at Omni Bakery, preparing As-built
Facilities Plans in accordance with BRC and Quality Assurance standards. Created
PDF files for presentation and maintained electronic files for CADD, ensuring the
delivery of premium service. Prepare Domestic Water Backflow Prevention & Point of
Use Diagrams per each facility, including piping walk-downs. Coordinate with
Facility Maintenance Planner incorporating comments to bring Site Plans in
compliance with BRC and Quality Assurance standards. Coordinate with Facility's
Supervisors to confirm and update equipment locations to meet Omni Baking
Company's safety standards. Quickly became a trusted assistant known for "can-do"
attitude, flexibility and high-quality work.
Bill's Wonderland of Pets, Magnolia, NJ
Nov. 2011 to Oct. 2012
Cashier, Customer Service Associate
Sold merchandise at a retail store. Greeted customers. Showed customers how to use
and care for merchandise. Helped customers choose items. Answered customer
questions. Kept current with sales and promotions. Upheld rules for payments and
exchanges. Placed special orders. Inventoried stock. Knowledge sets include: Bar
code reader equipment, Cash registers, Desktop computers, Point of sale credit or
debit verification kits.
Rita's Italian Ice, 1511 Spruce St., Philadelphia, PA
June 2011 to Oct. 2011
Store Manager, 06/11 to 10/11
Effectively run the day to day operations of a fast-paced frozen dessert retail
store, in keeping with Rita's specifications. Courteously greet customers and
efficiently process transactions within, fast-paced retail environment. Operate
cash register, and credit card transactions to itemize and total customer
purchases; collect payments and make change for cash transactions; and balance
drawer at the end of each shift. Responsibilities include hiring, employee
evaluations, staff scheduling, payroll, inventory and store stocking, and
opening/closing procedures.
Shropshire Associates, LLC, Atco, NJ
Dec. 2000 to May. 2010
Senior CAD Technician
Provide design and drafting services as well as setup CAD program, training
co-workers for use of MicroStation
Review rough sketches, drawings, specifications, aerial photography and other
engineering data received from civil engineers to ensure that they conform to
design concepts. NJDOT & M.U.T.C.D. standards as well as various county
requirements.
Performed Traffic Signal Design services for intersections along State, County,
and Municipal roadways throughout the State of New Jersey.
Prepared numerous Property Acquisition Plans for Eminent Domain projects. These
included site driveway reconfiguration, revised parking lot layouts, and vehicle
turning analysis. Performed site inspections, comparing legal property description
and existing conditions with construction plans.
Prepared Traffic Control & Roadway Improvement plans including road widening, lane
reconfiguration, bicycle and pedestrian provisions, and traffic calming devices.
Displayed a positive, helpful attitude on a daily basis that was consistently
praised by clients and employer alike.
Finish and duplicate drawings and Special Report packages, according to required
mediums and specifications for reproduction using OCE large format plotter,
printer, scanner, photography, or other duplicating methods.
Horner and Canter Associates, Medford, NJ
Feb. 1995 to Aug. 2000
CADD Drafter
Provide design and drafting services as well as setup CAD program, training
co-workers for use of MicroStation. Review rough sketches, drawings,
specifications, and other engineering data received from civil engineers to ensure
that they conform to design concepts, NJDOT & M.U.T.C.D. standards as well as
various county requirements.
Experience:
Performed Traffic Signal Design services for intersections along State, County,
and Municipal roadways throughout the State of New Jersey.
Prepared numerous Property Acquisition Plans for Eminent Domain projects. These
included site driveway reconfiguration, revised parking lot layouts, and vehicle
turning analysis. Performed site inspections, comparing legal property description
and existing conditions with construction plans.
Prepared Roadway Improvement plans including road widening, lane reconfiguration.
Displayed a positive, helpful attitude on a daily basis that was consistently
praised by clients and employer alike.
Finish and duplicate drawings and Special Report packages, according to required
mediums and specifications for reproduction using HP large format plotter,
printer, scanner, photography, or other duplicating methods.
Raytheon Engineers & Constructors, Inc., Philadelphia, PA
Jan. 1986 to May 1994
Electrical Designer
Performed drafting and design service for the Substation and Transmission
Department including layout of Relay and Control Racks, schematics and loop and
logic diagrams, cable tray locations, upgrading S.C.A.D.A. systems at Substations
for PECO, Niagara Mohawk, Salem Unit I & II, and Delmarva Power.
Raytheon Engineering & Constructors, Inc., Philadelphia, PA
July 1979 to Jan. 1986
Structural Drafter
Performed drafting and design service for the Power Nuclear Department, including
ASCME Pipe Support and on site walk downs at Seabrook Nuclear Power Plant.
Performed drafting and design service for the Industrial Division, including
Welfare Facility Plans and Elevations, Door Schedule, Reinforced Concrete Details,
Structural Support Details.
Skills
My skills and experiences include: Design and Drafting using MicroStation V8 &
AutoCAD 2013, Microsoft Office Word, Excel, PowerPoint, Streets & Trips, Notary
Public, Customer Service and Cashier.
Education
2011 CDM Institute, NJ
Certificate: AutoCAD 2010
Course Work Completed : AutoDesk AutoCAD 2010
1980-1987 Raytheon Engineers & Constructors, Inc, PA
In-House Drafting & Design
Certificate: MicroStation & AutoCAD 9
1979 Deptford Twp. High School, NJ
Diploma: Academics/Vocational Drafting
Course Work Completed : Academics
Home Design, Vocational Drafting
Honors : National Honor Society,
Volunteer Activities
Animal Orphanage of Voorhees
Our Lady Queen of Peace Easter Basket Drive
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