Customer Service Administrative Assistant

Carly McGhee

*** * **** ** 940-***-****

Joshua, Texas 76058 ************@*****.***

Professional Summary

Versatile, dynamic professional with a strong administrative and customer service background. Seasoned

customer service professional with over seven years of experience in various industries.

Demonstrated success in understanding organizational objectives and identifying employee and

consumer needs in diverse settings. Proven ability to maintain and build strong and lasting professional

relationships with upper-level management and other employees. Strong communication skills both

written and verbal, excellent time management and time management skills. Established skills to manage

multiple tasks and meet critical deadlines consistently and effectively. Proficient in Microsoft Word, Excel,

PowerPoint, and Outlook.

Education

Midwestern State University, Wichita Falls, Texas

Bachelor of Arts Degree in Psychology with a minor in Sociology

Graduation Date: December 2011

Professional Experience

Metasys Technologies, Wichita Falls, Texas July 2012-Present

Network Specialist

Perform all Network Specialist duties such as, conflict resolution, maintaining confidential information, data entry and

conflict resolution.

Delivered Results

• Maintain daily workflow by collaborating with technicians from AT&T to look at cable lines in order to uphold

exceptional customer service.

• Responsible for analyzing graphs and numbers and to ensure that cable lines are up to par for providing efficient

and effective cable service.

• Worked closely with organizational leadership and other employees by following company policies and

procedures to maximize all business efforts.

• Maintain professional and technical knowledge by attending professional workshops, and other various types of

training, to stay up to date on company policies and procedures.

• Accountable for serving clientele and by answering questions; solving clientele concerns and assisting with

overall customer service to improve work productivity.

• Assist with maintaining confidential files within the department to guarantee that the organization stayed within

company policies and procedures.

• Complete all other job duties as requested by management and other leadership to contribute to the success of

the company.

Work Experience

Chili’s Grill & Bar, Wichita Falls, Texas August 2010- July 2012

Server

Chase Tower, Wichita Falls, Texas August 2006- July 2012

Administrative Assistant

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