Quality Assurance Project Manager
Resume:
Lindsay Darling
*** **** ******, ******, ** *****
***************@*****.***
EDUCATION
Wheaton College, Norton, MA
Bachelor of Arts Degree in Psychology
August 2004 - May 2008
Dean’s List
Birkbeck College (University of London), London, UK
Exchange Program
January 2007 - June 2007
RELEVANT
EXPERIENCE
SteepRock, Inc., Washington, CT
November 2009 - Current
Project Manager, Client Solutions
● Serve as the primary point of contact for 15 clients (5 of which are key
accounts) within the pharmaceutical/biotechnology/medical device industry
● Retain current customer base and expand business with new projects and to
new business units
● Maintain expert knowledge on processes and compliance/regulations for
Investigator Sponsored Trial programs, Educational/Charitable Grants and
Giving, Opinion Leader Management and Speaker Bureaus from a U.S. and
global perspective
● Partner with stakeholders within customer Medical Affairs, Managed Care,
Marketing, and other strategic functional units
● Establish and maintain customer relationships which includes on-site
meetings to conduct quarterly business reviews and partnership growth
● Facilitate and manage projects, from requirements gathering to
implementation, to provide customized software solutions
● Provide oversight on market research projects involving primary research
using customized surveys in multiple languages to physicians globally
● Assist in analysis of bibliometric research to identify Key Opinion Leaders
within industry and present customers with comprehensive executive
summaries
● Partner with colleagues in market research projects for customers
● Manage a group of Client Services Liaisons providing support within account
base
● Training and performance measurement of new hires and existing employees
within the Client Services department
● Lead requirements gathering sessions which are inclusive of workflow
mapping, data transfer/conversion, UI design, integration with other
customers’ systems, reporting, etc.
● Communicate customer requirements to configuration, engineering and
quality assurance teams
● Document specifications and conduct specification reviews with configuration,
engineering and quality assurance teams
● Conduct quality assurance/quality control on project and provide final
approval on project implementations
● Provide customers with consulting services on best practices,
compliance/legal driven solutions and enhancements to increase operational
efficiencies and department value
● Present sales demonstrations to existing customers to inform stakeholders of
new features and solutions
● Report directly to the President and participate in daily management planning
meetings with C-level and senior leadership colleagues
● Act as a liaison between the customer and SteepRock senior management,
legal, engineering and operations departments
● Respond to RFPs and publish and manage legal contracts such as master
services agreements, statements of work, amendments, and confidentiality
agreements with third party companies
● Provide customer support on the front line responding to incoming calls and
emails from system users
● Train users on web-based solution, offline framework installation, and
installation and use of the custom iPad application
● Publish user guides and maintain documentation of system updates using
version control
● Attend industry specific conferences (booth setup, presentations, networking,
etc.)
Experian QAS, Boston, MA
April 2009 - September 2009
Customer Account Manager
● Managed approximately 1.5 million dollars in revenue
● Acted as primary contact for customers
● Proactively called customer accounts and planned on site visits to maintain
quality business relationships
● Facilitated project management and implementation of software
● Liaised between other QAS departments including Sales, Marketing, Product,
Technology, Finance, and Legal
● Negotiated contracts to ensure license renewal and provided information to
determine customers’ return on investment
● Analyzed customer business structure and data flow to provide accurate data
management solutions
● Identified customer business opportunities and partnered with Sales Account
Managers to close new businesses opportunities
● Assisted in training and development of new hires and provided cross training
for the Customer Management Team
● Expedited changes to internal processes to gain efficiency within the
department
Venturi Career Partners, Boston, MA
May 2008-February 2009
Staffing Specialist
● Acted as both a sales consultant and recruiter for the permanent job market
● Generated leads and researched prospective clients
● Provided professional correspondence to both clients and candidates to ensure
timely execution of placement and/or job searches
● Cold call and managed several client accounts at one time
● Recruited candidates and prepare individuals for interviews
● Complied with standard HR regulations
● Edited and created resumes and provided professional advice for candidates
attending interviews
● Negotiated contracts and fee structure
● Closed deals with candidates and clients (dealt with Executives and other C-
level personnel)
Edgerock Staffing, Boston, MA
Winter 2007-2008
Junior Recruiter/Administrative Intern
Wheaton College Psychology Department, Norton, MA
Fall 2007-Spring 2008
Administrative Research Assistant
Hasbro Children’s Hospital, Providence, RI
Fall 2006
Volunteer Intern – Child Life Department
SKILLS
Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Visio,
Microsoft Project, Microsoft Outlook, Siebel, SharePoint, Bugzilla, MaxHire, Encore,
LexisNexis, basic HTML
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