Management Human Resource

Deletha P. Jefferson

*** ******* ******

Paris, TN 38242

Phone: 731-***-****

*******.*********@*****.***

Objective

To obtain a position in the Human Resource field: Labor Management, Employee Relations, Benefits and Compensation, Payroll and/or Recruitment, Human Services or the Administrative field. Knowledgeable of Federal Regulations.

Abilities

I am qualified in the field of Human Resources and have specialized experience in the area of Labor Management and Employee Relations. I have outstanding skills in analyzing, organizing and planning. I am dependable, credible and thorough, and meet time lines. I am proactive, a self-starter and work well independently.

Technical Skills

Microsoft Word, knowledgeable of Microsoft Excel and Powerpoint

Typing 65 words per minute

Education

1999 – 2001 Towson University Towson, MD

Master of Science, Human Resource Development GPA: 3.5

1996 – 1999 Trinity (College) University Washington, D.C.

Bachelor of Science, Business Administration GPA: 3.3

Employment History

Tennessee Personal Assistance, Jackson, TN

Direct Support Personnel

01/11/2013 – 04/15/2013

Provide home health care assistance to a client in West Tennessee. Responsible for ensuring that client receives daily, 24 hour care in the home which helps to ensure a good quality of life. Direct Support Personnel are also responsible for the safety of the client when they are taken on community outings.

Carey Counseling Center, Inc., McKenzie, TN

Housing Specialist

10/01/08 to 09/01/10

Assisted clients in finding safe, affordable housing in Region VI of West Tennessee. Provided assistance to twenty (20) counties in West Tennessee. Responsible for visiting twelve (12) peer support center sites. Maintained expenditures for housing programs (Emergency Shelter, Independent Living Assistance and Cares) using Microsoft Excel. Prepared presentations detailing housing options using Microsoft Powerpoint. Maintained online Housing Within Reach Database. Entered client information in HMIS (Homeless Management Information System). Prepared Quarterly Reports to the Director of Housing, and the Director of Health and Human Services. Attend meetings with the Regional Facilitator for West Tennessee. Served as Agency Administrator over the Homeless Management Information System (HMIS). Supervised four (4) employee personnel with data input for HMIS.

District Government, Washington, D.C.

Paraprofessional

4/2006 – 11/2007 District of Columbia Public Schools Washington, D.C.

Assisted two (2) teachers with third grade students (approximately 20 students per teacher – 2006, and 28 students each teacher – 2007). Graded student’s work. Accompanied teacher and students on field trips. Performed monitoring duties during breakfast, recess and dismissal times. Worked one-on-one with special education student population.

Human Resource Specialist, Labor Management and Employee Relations

4/2003 – 10/2005 District of Columbia Public Schools Washington, D.C.

Advised and interpreted provisions of negotiated collective bargaining agreements for six (6) unions. Ensured Administration’s compliance with rules and regulations governing the school system (EEOC, ADA, and FMLA). Responsible for approximately forty (40) cases per quarter and represented the Administration in grievance hearings. Researched and responded to Unfair Labor Practices interrogatories. Met with and prepared Administration witnesses for grievance/arbitration hearings. Scheduled approximately sixty (60) grievance hearings quarterly. Supported two (2) Assistant Superintendents, fifty schools and two (2) departments. Prepared a confidential monthly status report for the Superintendent regarding grievance hearings. Typed correspondence for the Director of Labor Management, filed, answered telephones and drafted disciplinary letters for the Director of Labor Management’s signature.

Constituent Services Manager

7/2002 – 3/2003 Office of the Deputy Mayor Washington, D.C.

for Public Safety and Justice

Served as primary contact for the agency. Facilitated the resolution of constituent matters brought to the attention of the Deputy Mayor. Resolved constituent issues that involved our agency for the City Councilmembers. Ensured that office practices and procedures were consistent with the Mayor’s vision and City Wide Strategic Plan. Maintained flow of 200-250 constituent cases per month involving subordinate agencies (Metropolitan Police Department, Fire and Emergency Management, Emergency Management Agency, Office of the Coroner and Medical Examiner, and the Department of Corrections). Prepared correspondence for the Deputy Mayor. Scheduled and maintained Deputy Mayor’s agenda, answered telephones and sorted mail.

Labor Relations Assistant, Labor Management and Employee Relations

7/2001 – 6/2002 District of Columbia Public Schools Washington, D.C.

Established and maintained data tracking and filing systems for the Labor Management and Employee Relations Division. Performed research for the Labor Relations Specialists (legal opinions). Scheduled grievance hearings using Excel. Contacted all witnesses for grievance hearings and scheduled hearing location. Maintained excel spreadsheet concerning completed hearings, prepared disciplinary decisions from Administrative Hearing Officers. Assisted Labor Specialists with preparing responses to legal interrogatories. Filed, answered telephones and drafted disciplinary action letters for the Director of LMER’s signature.

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