Customer Service Manager

David Avila

**** ****** ****** *** *******, Tx. 78242

Cell 210-***-**** E-mail **************@*********.***

Objectives Seeking to work in an environment that will offer

opportunity to

grow in my field of interest and allow for

development of my skills.

Experience Over 25 years in customer service, 18 years as a

Supervisor, 12 years

in Management & 10 years in Quality Assurance, 3

yrs in Accounts

payable, 5yrs, as a Receptionist also Certified

food service Manager

Medical Equipment & Repair Technician.

Currently Unemployed and searching for a job.

2011-2013 Famsa Distribution Center as Warehouse Supervisor and

Regional

Supervisor for Customer Service Dept. I was in

charge of all the

San Antonio Stores Customer Service orders that

were open,

including Austin Stores. I also ran warehouse

here in San Antonio,

repair shop, Maintenance Dept. In charge of all

drivers & the

repair Techs, Q.A. Dept. I also took care of

escalated calls from

Customer Service Dept.

2011. ACS-Xerox Government Solutions -2007 -2011 Customer Care, lead

Floor Monitor, Quality and Supervisor,

Management Team.

I was in charge of all counseling, coaching,

attendance policies and

Re-train if necessary when, received any

complaints from Customer

or other employees. I was also an advisor for

all my employees.

.I always offered an open door policy for who ever

needed to talk or

Communicate with me. My Employees knew that I

kept everything

Confidential and secure when they had Personal

Issues.

1996-2007 NABI-ZLB Plasma Services - I started in 1996 as a regular

employee

Plasma Tech, drawing samples and within 7 months,

they offered

me the Lab Supervisor Position,after 6 years I was transferred

to a

different location to become the Center Supervisor & Assistant

Manager also did QA. Worked with the company for almost 12 yrs.

I got experience in the reception area, accepting Donors,

schedule their appointments, screening Donors, taking

vitals, Urine samples for sugar glucose, finger sticking for

lipemic sample tests, phlebotomy and schedule next visit

appointments.

1999-2002 Super K-mart

Worked in the Produce Dept. for 3 yrs. Until store

closed down, I was

the night Manager and my Boss was in charge of the day shift.

1994-2004 Roy's Taco Hut

Worked as a waiter, after 6 months I became the highest paid

waiter

in the restaurant, whenever someone would call-in, I would fill

the

position. I learned how to make the homemade tortillas, Line

server

run the register even replace the Dishwasher if he called in.

after a

year, I went to St. Phillip's college to get Certified for

Manager, paid

by the Restaurant Owner, Worked there for 10 years, Owner sold

the Restaurant.

2004. Between the years of 1996 to 2004 I worked the Plasma Center,

Roy's

and Super K-Mart . I had 2 to 3 jobs at once.

Education Graduated from West Campus High School

Equipment Microsoft word, Excel, Centrifuge, DMS, Cash Registers,

Faxes,

Skills vitals, hematocrits, etc. Excellent Customer Service

Communications,

Supervisor & Managements skills. Computer systems

and Forklifts.

Certifications Certified food Service Manager, Lab Supervisor, Center

Mgmt.

received Certification from BAXTER HEALTH CARE

CORP.

for becoming a Certified Tech, fixing Blood

Collection Machines

(Electronic Technician) and Forklift

certification.

Awards Employee of the Month (3 times), Perfect Attendance

Awards

Received Baxter Technician Award, Outstanding Contribution

Awards,

Excellent Customer Service Awards, Cross Training

Awards and

All Star Customer Service Awards, aka KUDOS.

Trained Trained for Audits, CLIA, OSHA, SOP and Inspections.

References Available upon request

Languages I speak, read and write ( English and Spanish )

Employee Very dependable, Energetic Individual, Motivator, punctual,

meeting

goals are very important, willing to do anything

for the benefit of the

company, I also understand about quality and

compliance and always

help others when help is needed.(Team Work), very

respectful and

Professional.

Contact this candidate