Customer Service Office Assistant

KELLY SHOOP

**** ***** *** ****** - ************, OK 74003 - Home: 539-***-****

E-mail: **********@*****.***

SKILLS:

I am proficient in a variety of skills including, but not limited to:

Customer Service Medisoft Version 16

Medical Insurance Eyecom Systems

Microsoft Office 2010 Medical Coding: ICD-9-CM,

Word, Excel, PowerPoint ICD-10-CM, CPT-4,

Insurance Billing HCPCS

EDUCATION:

Tri County Technology Center - Medical Office Assistant:

Bartlesville, OK Certificate of Completion 2012

Texas State Technical College

Waco, TX - GED: April 1998

EMPLOYMENT HISTORY:

Dr. Bradley Cobb 1/21/13 – 2/13 - File Clerk: Filling patient information, helping

answer phones, making appointments, and Pre testing

patients

Dr. Bradley Cobb 11/12 to 12/12 - Internship: Reception answering phones, Scheduling

appointments, billing patient for exams, pretesting

patients. Insurance – filing Insurance claims with

varied companies. Filing paper work and patient files.

SITEL 3/08 to 9/08 - Citizens Bank- Answered customer

Bartlesville, OK service calls, and assisted customers by phone with all

Banking needs

Dollar General 10/07 to 2/08 - 3rd Key Supervisor- Open and closed

Bartlesville, OK store, completed paperwork, deposits,

balancing registers, cash handling customer service,

stock replenishment, and intake of deliveries

CERTIFICATES:

Work Keys Silver Status 2012

SITEL Citizens Bank Course Bartlesville, OK 4/08

Certified Nurse Aid 2003-2007

Home Health Aid 2003-2007

ORGANIZATION:

Business Professionals of America (BPA) 2012

AWARDS AND RECOGNITIONS:

Participant in BPA state competition 2011

4th place in Office Assistant Team event, BPA State competition 2011

Received: Ortha Grimes scholarship 2011

References available upon request

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