Manager Office

***** **. ********* ** ***** 314-***-****

St. Louis, Mo. 63074 Email ************@*****.***

Tracy Velora Fritz

Objective Seeking a challenging position in an organization with opportunities for continued professional growth.

Experience 2011 –2012 Brown Show Co. / Famous Footwear St. Louis, MO

Sales Associate

Assist customers with shoe needs, measure and check for correct fit.

Cross sell accessories, ring/close out sale

Maintain cleanliness of store

Provide teamwork with rest of staff to ensure store is properly stocked and easily accessible.

2011 - present St. Louis Department of Health St. Louis, MO

Office Service Representative

Inputs information from forms, applications, vouchers and other source documents using a

computer and/or computer terminals to establish and update records.

Generates reports, work orders and billings. Receives, reviews, processes and issues vouchers,

invoices, applications, work orders, registrations, permits and licenses.

Answers and directs calls; takes messages or refers to appropriate personnel.

Make mathematical calculations to proof and verify accuracy of figures and to calculate penalties.

Orders supplies and equipment.

Provides information and assists the general public in person, by telephone, by mail or at the

counter in matters as mandated by individual department concerns.

Prepares correspondence and maintenance documents for records retention.

Performs such additional duties as may properly be required of a position in this job class.

2008 - 2008 UAH Management St. Louis, MO

Property Manager

In charge of the posting rents of 300 units, reconciling all resident accounts as well as collect on delinquent

accounts.

Responsible for determining eligibility of new prospects and re-qualifying current residents.

Resolve all resident conflicts.

Routine inspections of residents’ apartments for cleanliness and regulation standards.

In charge of office and maintenance staff, including payroll function and HR updates.

Maintain HUD and Tax Credit compliance documents for accuracy.

2003-2008 Commercial CapitalBanc St. Louis, MO

Office Manager

Handle the entire accounts receivable process for customers including preparation of invoices on a bi-monthly

basis, generating various billing spreadsheets to facilitate, and document the process. Also in charge of

collection on past due accounts.

Generate and distribute contracts, communicate with borrowers, brokers, and loan officer.

Carry out daily office operations, ordering of office supplies, handle any interoffice conflicts

Construct several working pipelines from information obtained at weekly loan officer meetings.

2002-2002 ServiceMaster Gateway Construction St. Charles, MO

Office Manager

Handle the entire accounts receivable process for customers including preparation of invoices on a bi-monthly

basis, generating various billing spreadsheets to facilitate, and document the process. Also in charge of

collection on past due accounts.

Maintain various payroll functions for approximately 35-40 employees, including verifying information entered

into the payroll system for accuracy, court-ordered and medical withholdings from source documents.

Managed Human Resource department, find and negotiate a health, dental and vision plan,

payroll, vacations, hiring, firing of various departments

Troubleshoot and resolve problems discovered in both the billing and payroll processes.

Find housing for displaced insurers.

1999-2002 First National Bank of St. Louis St. Louis, MO

Operations Assistant

Audit and distribution of negotiable items to multiple branches.

Member of Compliance Department & ATM call team.

Dealt directly with United States Secret Service Counterfeit Division

Collection of bonds (foreign drafts, currency, several different types of bonds).

Back up New Accounts department, teller line, safety deposit, receptionist.

Assist in training of new hires for the teller line as well as teller supervisors.

Education

2008 Columbia College St. Louis, MO

Bachelor of Science in Business Administration

2008 Housing Credit College St. Louis, MO

Tax Credit Compliance:

Income and Assets

A Fair Housing Primer

Site Compliance Specialist

Fair Housing

2004

Associates in General Studies

Computer Skills Applications: Microsoft Office, including Word, Excel, Access, PowerPoint, and Outlook. Payroll

functions for outsourced payroll were performed by interfacing with ADP. Apartment software Rent

manager & One-Site programs. MOWINS, Teletask, TN3270 Plus

References are available upon request.

Contact this candidate