Customer Service Sales

Lorie Horn

**** ******* **, ******, ** *****

Cell: 815-***-**** : **********@***.***

Career Overview

Highly enthusiastic customer service professional with over 13 years of customer service and office work

experience. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account

management and training. Dedicated Customer Service Representative motivated to maintain customer

satisfaction and contribute to company success.

Core Strengths

• Strong organizational skills • Large cash/check deposits expert

• Active listening skills • Store maintenance ability

• Courteous demeanor • Customer service expert

• Courteous demeanor • Telecommunication skills

• Energetic work attitude

Accomplishments

Customer Interface

0• Greeted customers upon entrance and handled all cash and credit transactions.

0• Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Assistance

0• Worked with company systems such as Live Support and diligently completed all assigned tasks,

working overtime as needed.

Work Experience

Store Team Manager

August 1999 to August 2013

JoAnn Fabrics and Crafts – Crestwood, IL

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses

using awareness, attention to detail and integrity. Achieved high sales percentage with consultative, value-focused

customer service approach.Generated sales and inventory reports in Excel with data from a variety of sources,

maintaining a 100% accuracy rate.

Educational Background

Joliet Jr College 2007

Joliet, IL, Will

Microsoft Word Course

Took this course to become proficient in this program to gain employment in office setting.

Mankato Vocational Technical School 1983

Mankato, MN

Successfully completed a course in secretarial studies. I worked in this field for several years before staying home to

raise children.

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