Supervisor, Management, Quality Control

**** ********* **. ***. ****

Druid Hills, GA ****9

Phone 678-***-****

E-mail **********@*******.***

ALBERT G CONNELL SR

Objective

To secure a position that provides a stable working environment, a diverse and progressive opportunity offering career development and advancement.

Summary of qualifications

Experience in management and supervision with extensive training in the following: Quality Customer Service, Leadership and Communication, Modern Office Practices, Policies and Procedures and Relationship Building

Proficient with Windows 2000, Microsoft Office, IBM and Macintosh computers

Strategic abilities include dependability, self starter, problem solver and team player

Member of the Business Professionals of America

Diversified global experience: Played professional football abroad in Canada for two years

Previous business owner. Retail clothing store, as well as a janitorial service.

Professional experience

Ambassador College Bookstores/ Everest Institute/ Jonesboro, GA / Oct. 2010-Aug. 2011/ Bookstore Manager

• Maintaining strong communication with faculty and students

• Training, development, and supervising all new staff

• Shipping, receiving, and inventory control

• Opening and closing of bookstore

Health and Human Services Commission / Dallas, TX / Dec 2008-Jan 2010 / Medicaid Eligibility Specialist Worker IV

• Worked with families to help them apply for government programs

• Discuss income brackets and asset criteria at the Federal, State, and Local agencies.

• Assist the patient throughout the process

• Counseled patients and families on the anxiety that can be associated with the process

• Responsible for being the liaison between the patients and the financial services

• Maintained a 300 file caseload

Resource Recycling Technologies North America / Dallas, TX / Jan 2008-Nov 2008/ Quality Control Process Inspector

• Ensured that the 12 step cable prepping process was completed so the AT&T cables could be cut, and removed

• Prevented any risk to the integrity of the AT&T network

• Performed weekly safety audits

Sunland Engineering Group / Houston, TX / Jan 2006-Nov 2007

File Room Supervisor

• Managed a team of fifteen to twenty-five personnel in file room operations

• Responsible for the administration, interviewing, scheduling, payroll, training, career development training, recruiting, and job placement,

• Professional and personal development of employees

• Coordinated and resolved issues related to prepping and scanning procedures

• Verified data entry and scanning

• Assisted in the development, organization and function of FEMA practices and procedures

• Created and implemented emergency procedures for operations department

• Maintained equipment records

• Lead daily meetings on production and conducted individual evaluations

• Kept constant contact with upper management as far as production, employee concerns and work flow

• Career development, recruiting, and job placement

Education

Trinity Valley Community College, Athens, TX June/1995 Associates Degree in Science

Texas A&M University, College Station, TX/1995-1997

Community activities

Volunteer tutor, volunteer high school and little league basketball and football coach, member of the Retired Professional Athlete's Association, member of the NFLPA, Catches for Kids Community Program, United Way Foundation, Cancer Foundation, Sickle Cell Foundation of Nigeria, The Florence Neal Cooper Smith Sickle Cell Initiative, Leukemia Foundation, Humanity Homes, Landover, MD and New Orleans, LA (1997-2001)

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