Customer Service Administrative Assistant

GERTRUDE HARPER

**** ******* *****, ***. * ( Woodridge, IL 60517

630-***-**** ( *********@***.***

ADMINISTRATIVE ASSISTANT ( RECEPTIONIST ( CUSTOMER SERVICE

Personable, dedicated professional with extensive administrative assistant,

reception, and customer service experience. Keen attention to detail

developed as payroll auditor. Relates well to customers and efficiently

handles reception duties and in-bound and out-bound calls. Highly organized

and adept at multi-tasking in fast-paced settings. Strong communication

skills; self-directed, resourceful, and thorough. Skilled in MS Word and

Excel.

WORK EXPERIENCE

TRANSPORT SERVICE CO., Oak Brook IL 1999 - 2011

Shipping chemical and food grade products throughout North America for over

sixty years.

Payroll Auditor

. Verified hours, mileage, and pay differentials for type of cargo

transported, for up to 200 drivers operating out of 5 terminals

nationally; researched discrepancies and adjusted any errors; and

created payroll reports for drivers.

. Sorted and delivered mail; prepared outgoing mail and packages for UPS

and USPS.

. Performed reception duties for busy 60-person corporate office as break

and vacation back-up for Receptionist.

. Participated in system conversion to more paper-free and efficient

environment.

CHRISTENSEN KEY FINANCIAL, Downers Grove, IL 1997 - 1999

One of the leading health and life insurance agencies in the country.

Insurance Processing Clerk

. Answered busy switchboard.

. Performed word processing and filing; prepared brochures.

ADDITIONAL WORK EXPERIENCE

JK PONTIAC-NISSAN, Downers Grove, IL

Customer Service / Service Department Representative

Answered busy switchboard; scheduled appointments; provided customer

service; and served as service department cashier.

ROCKWELL INTERNATIONAL, Downers Grove, IL

Visual Inspector

Visually inspected printed circuit boards; read blueprints and diagrams.

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