Customer Service Sales
Resume:
Lore’al Simmons
St.Louis, MO.,*****
*************@*****.***
Education
St. Louis Community College at Flo-Valley, August 2011 to present
UMSL, July 2009 to 2010
McCluer, August 2005 to May 2009
Work Experience
Company: Macy’s Call Center
March 2013 - Present (rehired as a permanent employee)
Serves as a customer service agent on the phone. Assist customers with a positive and friendly attitude, when
placing an online order, rectifying an issue for the customer if there is a problem with an order they’ve received,
such as the item being damaged or an item is missing from the order, if the order was expedited and the
customer didn’t receive it in a timely manner. Helping the customer receive the best deals on merchandise.
Assisting the customer with their online profile, such as unlocking an account or sending an existing password so
they can access their account. Also, verifying if their promotion codes are valid for their online purchase. I’ve also
completed training in wedding gift registry and stores services.
Company: CHILDREN’S PLACE
May 2011 - Present
Serves as a Sales Associate, doing cashier work, meeting and greeting customers with a friendly attitude,
assisted customers with clothing and shoe selections, handles internet return orders and purchasing, answers
telephones and store returns.
Company: May’s Call Center
September 2012 – January 2013 (seasonal)
Served as a customer service agent online through chat. Assist customers with a positive and friendly attitude. I
managed placing the customer’s order, rectifying an issue for the customer if there was a problem with an order
they’ve received, such as the item being damaged or an item is missing from the order. Helping the customer
receive the best deals on merchandise. Assisting the customer with their online profile, such as unlocking an
account or I generated an existing or new password so they can access their account. Also, verifying if their
promotion codes are valid for their online purchase. I generated a new promotion code if the one the customer
obtained was not functioning properly. I’ve mastered and managed assisting multiple people through chat and at
one time.
Company: Convergys
June 2011- August 2011
Served as a customer service agent for a company called Comcast that provided internet, telephone and internet
services. Assisted customer with paying a bill, trouble shooting, and applying more features to the customer’s
account such as a phone line, cable, or internet services. Also having a positive and outgoing attitude.
Company: MCCDONALDS CORPS.
May 2007- November 2007
Crew Member, Served as a member of the crew. Cashier, taking orders, assisted customers with their orders.
Worked the drive-thru window, the front counter, greet customers with a positive, outgoing and friendly attitude.
Achievements
Track and Field:
1st Place in State for 4x4 relay
Activities
Participated with Girl Scouts of Eastern Missouri.
Participated in the Hervey Foundation Inc.
Participated in the National Honor Society
Skills
Excellent knowledge of Microsoft word, Power Point, Excel, and Outlook.
Certified tax professional through H&R Block
References upon request
Contact this candidate