Customer Service Sales

Jeffrey A. Collins

* ******* ****

Unionville, CT 06085

Cell 860-***-****

E-mail: *********@*****.***

SUMMARY

Results oriented, goal driven individual, with strong interpersonal communication skills used in a sales

environment that manages and educates sales representatives as well as prospects and customers to the

value of products and services offered. Excellent with people and public speaking skills.

SKILLS

Selling. . .Manage People . . .Customer Service . . .Manage Multiple Competing Priorities . . .

Strong Communications Written and Oral . . . Project Management . . .

PROFESSIONAL EXPERIENCE

Clinical Imaging Representative – Progeny Dental Imaging (December 2011 – Present)

Responsibilities involved growing market share of digital equipment such as intra-oral x-rays,

panoramic scanners and digital sensors by working through Patterson Dental, Henry Schein and Benco

distributorships. Activities involved meeting with distributor reps, dentists and staff, to review product

benefits as well as train on product use.

Achievements while at Progeny include:

• Awarded “Rookie of the Year” out of 5 candidates.

• Grew territory 37% over 2011, from $916,000 in 2011 to $1,252,000 in 2012.

• Grew Henry Schein account 130%, from $226,000 in 2011 to $523,000 in 2012.

Clinical Specialist - Vident (April 2008 – December 2011)

Responsibilities involved selling, educating, informing, and training doctors on the value and use of Vita

materials with the CEREC CAD/CAM system and Vita shade determination system. This was

accomplished by educating and training 150 Patterson Dental Territory Representatives, 17 Patterson

CEREC Specialists in 13 Patterson Branches throughout the northeast, to assess a doctor’s selling

points, and then, by calling directly upon doctors and their office staff, speaking at study clubs, and

organizing and carrying out educational courses.

Achievements while at Vident include:

• Growing my territory 49% in 2010 over 2009.

• Exceeding equipment sales goal by 519% in 2010.

• Exceeding equipment sales goal by 714% in 2009.

• Converting the largest Ivoclar materials user in the United States to Vita materials.

• Developing a powerpoint presentation that is used when speaking at Patterson Branches to convey

Vita message. This PowerPoint presentation was adopted by Vident corporate and distributed to all

Vident sales reps nationally and all Vident key opinion leader advocates.

CEREC Specialist - Patterson Dental Company (July 2007 – April

2008)

Responsibilities involved selling capital equipment, educating, informing, and training Patterson Dental

Territory Representatives and doctors on the value and use of the CEREC CAD/CAM system. This was

accomplished by acquiring in-depth clinical knowledge of dental office dynamics through participation

in a 5 week training program sponsored by Patterson Dental. Then applying that knowledge through

collaborating together with Patterson Territory Representatives to assess a doctor’s CEREC selling

points, and then, calling directly upon doctors and their office staff. Sales activities I was responsible for

included:

Achievements while at Patterson include:

• Generating nearly $600,000 of revenue in four months of selling

• Demonstrations of the CEREC CAD/CAM system

• Arranging demonstrations between a CEREC doctor and prospective CEREC doctor

• Provide ROI analysis

• Organize study clubs

• Plan and organize and speak at special events

• Work trade shows and create incentive programs to view demonstrations at trade shows

• Developed and launched a system to sell CEREC that involved identifying common doctor profiles

that enabled us to prepare and present target pertinent literature and special events. System resulted

in 5 of 7 top territory rep’s participation in selling CEREC that previously did not.

Principle, Total Print Solutions (January 1994 – July 2007)

Responsibilities involved selling, sourcing, negotiating, managing, purchasing and executing, from

concept to completion, the production of corporate marketing and advertising materials for multiple

business units. Track and manage details of many projects simultaneously, with time critical deadlines.

Manage 7 people

Achievements while at Total Print Solutions include:

• Increased company sales 22% through a multifaceted program that enhanced customer’s awareness

of our company product line that they were previously unaware we sold.

• Secured a $400,000 a year account by exceeding customer expectations during the process of

resolving a vendor introduced error.

• Prepared and presented information to a group of corporate board members that convinced them to

award our company $150,000 contract.

Sales Representative, Print Craft South Bay (September 1991 – December 1993)

Responsibilities involved sales, customer service, interfacing with customers, graphic designers,

printers, bindery and mailing vendors to coordinate and execute production of projects.

Sales Representative, Monterey Graphics Inc. (January 1988 – September 1991)

Develop customer service skills. Learn print industry. Learn about page layout software.

Court Services Manager, Legal Net Inc. (June 1984 – December 1988)

Managed the court services department of 6 people. Ensured legal research completed accurately.

UCLA 2 Year Certification Purchasing and Supply Chain Management

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