Office Administration

Roxa L. Wykoff *********@*******.***

*** **** ****. ***. **** Melbourne, FL 32901 Phone: 407-***-****

SUMMARY: An eye always on profitability. Increasing revenue and decreasing expenses through accurate billing,

monitoring costs, eliminating waste and effective contracti ng. Participated in Lean Process Improvement

projects: Six Sigma, 5S, Value Stream Mapping and, Work Flow. Very detail oriented. Strong bookkeeping

experience. Extremely well organized and efficient. Experienced in Microsoft Office software.

EDUCATION: Bachelor of Science in Business Administration. S.U.C. @ Buffalo, NY

Minor: Psychology, 1983.

EMPLOYMENT:

12/12 to 4/13 BlueWare, Inc. Melbourne, FL

Production Scanning Supervisor

* Supervised 10 people scheduling daily work assignments in scanning processes from document prep through

redaction and quality assurance.

* Worked with Production Administrator in establishing 2013 Production Department budget.

* Developed and maintained daily production staff activity logs and reported production statistics to

management.

* Participated in developing SOPs for each stage in the document scanning process.

* Reconciled electronic image files to original paper, rectifying errors prior to disbursement to client.

* Maintained supplies for department keeping well below budget.

12/06 to 12/12 Document Management Center, Florida Dept. of Environmental Protection (FDEP), Orlando, FL

Staff Assistant

* Eliminated need/cost for external maintenance contracts for scanning hardware.

* Developed and maintained Excel Spreadsheet tracking all DMC processes by program.

* Maintained monthly, quarterly and annual department productivity spreadsheets.

* Developed scanning and quality assurance procedures for Waste Management and Water programs for the

Central District, FDEP.

* Consistently scanned large volumes of documents maintaining quality and accuracy.

* Participated in various Lean Process improvement projects including 5S, Six Sigma, Value Stream Mapping

and Work Flow.

1/06 to 5/06 Kidsville Pediatrics, Davenport, Kissimmee, Clermont, FL.

Office Administration

* Physician credentialing and managed-care contracting for proposed office in Orlando, expected to open

in March, 2006.

* Posted charges and payments under compliant coding and managed-care guidelines. Ran daily reconciliation

reports.

* Records management, insurance verification.

* Supervised front desk operations, patient scheduling, insurance verification, working week to week between

three different offices.

6/97 to 3/04 Central Florida Physicians Rehab Centers, Inc., Orlando, FL

Office Administration

* Accounts receivable/payable, daily/monthly reconciliation.

* Reduced practice expenses through effective insurance contracting for employee health

and practice work comp insurance coverage.

* Negotiated vendor contracts.

* Facilities management.

* Compliant with federal and state regulations.

* Expense tracking, supply management, maintained office equipment.

* Computer system installation, software upgrade and staff training.

* Supervised front desk, discharge and billing personnel. Coordinated with Clinical Manager.

10/96 to 5/97 Keith A. Gray, M.D. Orlando, FL

Insurance Specialist

* Insurance and patient billing. Maintained office/clinical supplies with in budget.

* Ran daily/monthly close (reconciliation) reports. Negotiated managed-care insurance contracts

Roxa Wykoff Page 2

6/95 to 10/96 Summit Health Care Agency. Winter Park, FL

Insurance Specialist

Orlando Neurosurgical Assoc. Orlando, FL.

* Daily payment/adjustment posting.

* Compliance to managed care contracts.

* Continuing education on Medicare and Medicaid changes.

* Paper and electronic billing procedures.

Winter Woods Physical Medicine. Winter Park, FL.

* Practice close down. Reconciled patient financial files with medical records. Corrected and re-billed aged

insurance accounts.

Data Resource Services. Casselberry, FL.

* Practice management software installation. Practice conversion and training.

1/94 to 5/95 Florida Physicians Medical Group. Adventist Sunbelt Corp. Orlando, FL

Insurance Specialist

* Insurance and patient billing, payment posting, staff training.

* Daily/monthly closing and reconciliation.

* Steadily increased monthly collections by $30,000.00 to $50,000.00 per month.

4/89 to 12/93 Columbia/HCA. Florida Medical Collection Service. Orlando, FL

Patient Account Representative

* Actively participated in restructuring hospital-billing process.

* Developed hospital approved payment programs.

* Utilized skip tracing techniques to locate debtors.

1/86 to 2/89 Barnett Bankcard Center. Orlando, FL

Adjuster III

* Supervised the collection activity of Adjusters I and II, to consistently recover 90% of

accounts billed delinquent.

* Prepared delinquent accounts for legal action. Set up stipulation agreements. Prepared

required documentation to enter Judgment.

2/85 to 12/85 Credit Control. Altamonte Springs, FL

Unit Manager Trainee

* Managed a unit of collection accounts for the achievement of maximum profit.

* Used various skip tracing techniques to locate debtors.

* Educated debtors on how to utilize sources for payment-in-full (PIF).

* Structured and reinforced monthly payment plans with debtors based upon financial need and

client parameter.

* Complied with legal and ethical standards per the FDCPA.

4/84 to 12/84 John Wolf Textiles. New York, NY

Assistant to Credit Manager

* Supervised five office personnel.

* Established credit accounts for new customers.

9/83 to 4/84 Lane Bryant, New York, NY

Personnel Records Assistant

* Supervised two clerical assistants.

* Participated in establishing MSA payroll/personnel computerized system.

MEMBER: Florida Records Management Association

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