Customer Service Representative

Nakea Bland

***** ********* **, **.*****, MO **136

Home: 314-***-**** - Cell: 314-***-****

*********@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to

company success.

Core Strengths

•

Customer service • MS Windows proficient

• Telecommunication skills • Problem solver

• Adaptability • Fast learner

• Courteous demeanor

• Strong organizational skills • Energetic work attitude

• Creative problem solver

• Listening skills

• Excellent communication skills

Accomplishments

• Certified in Medical and Dental Terminology

• Received promotions at both Keefe Group and United Healthcare after performing one year of service

• Received awards at United Healthcare for perfect attendance and top performer.

• Received QVC payout for meeting metrics every quarter.

Work Experience

Claims Specialist II

September 2012-Current

Magellan- St Louis MO

Responsible for processing received electronic or paper claims for mental health patients, entering paper claims

received into the system and posting any payments made that providers listed on their claims.

Rapid Resolution Expert

April 2011-September 2012

United Healthcare – St.Louis, MO

Responsible for taking inbound calls from United Healthcare benefit holders resolving benefit and claim questions and

reprocessing claims that processed in correctly in real time

Provider Service Rep

March 2010 to April 2011

United Healthcare – St Louis, MO

Responsible for taking calls from providers who are inquiring about the members benefits with United Healthcare and

also explaining the processing of the members claims.

Administrative Assistant

November 2007 to January 2009

Keefe Group – St.Louis, MO

Responsible for processing incoming faxes mailed in orders and emails from senders placing care package orders for

inmates in the correctional facility. Contacted customers to collect on past due accounts that were charged off.

Customer Service Representative

November 2006 to November 2007

Keefe Group – St.Louis, MO

Responsible for receiving inbound phone calls from customers wanting to place care package orders for inmates in

the correctional facility also answer calls from customer who wanted to track previously placed orders, Also received

calls from officers wanting to trace a package or report a missing package.

Patient Care Advocate

July 2004 to October 2006

Express Scripts – St. Louis, MO

Responsible for receiving inbound calls to assist patients with their Pharmacy Benefits. Received calls from doctor

offices to place prescription refills for patients.

Account Representative

August 2002 to June 2004

AT&T – St.Louis, MO

Responsible for placing outbound calls to customers currently using AT&T for their long distance in efforts to offer

customers local service for the enjoyment of one bill.

Educational Background

Columbia College 2014

St.Louis, MO, USA

Psychology

B.A

Jennings Sr High School 2002

St. Louis, MO, USA

High school diploma

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